Standard Life UK Reviews 

Transferred another pension to SL with no hassle, always manage to get through to someone on the phone when I call, the app could do with a bit more work to make it more user friendly. Of the 5 different pension companies I have used SL for me have been the best.

At an age, that I can now access 25% tax free of money, the process was straightforward from Phoenix Life to Standard Life...

A Very straightforward and simple process in transferring pensions. Good communication throughout process

I was able to do what i needed to do with ease on their website and their App

What I thought would be complicated with my pension request was explained simply by a SL colleague Shay on a call. He was brilliant, gave the expected timeline which although took 5 days longer, which he explained why, it was still relatively swift. Well done SL

Well, as I previously mentioned, I had my worries in the first beginning, but I had to admit it was my lack of knowledge, being inpatient as well for which I’m apologising once more to them🙏…I want to give my special thanks to the lady L.N. who dealt with my complaint in the most professional manner I ever met (knowledgeable, reliable , trustworthy, genuinely …)👏👏👏
God bless your work 🙏👏🙋🏻‍♀️

How rubbish.
Called today, line was very bad. Olly (Olliie) the lady I spoke to said she'd call me back. She did so. Line was still bad after a few minutes, said she'd call back. Never did. I called back and got a message that the office had closed. What an unprofessional member of staff and company. By the way I was calling to take my money out of my pension and for good reason.

I found the process to transfer my Royal London Pension in my Standard Life pension account so easy and straight forward. I am so thankful for the service provided and have knowledge that my future is in safe hands.

I had to contact this company after my Father died, his death was 5 weeks ago and all I wanted to do was speak to somebody who could advise what I need to do with regards to an investment he had with this company. After searching online for a contact number and found around 10 all of which took me to a recorded message saying the same, our offices are closed please go to our website. I was doing this on behalf of my Mother who wouldn't stand a chance of going online at her age. To me the fact that they will not have anyone answering phone calls shows a company that are solely focusing on profit, pure greed, losing my Father so recently is hard enough let alone spending so much time trying to contact them. Ironically the investment which my Father had had not been a great investment and has performed poorly, nobody ever made contact to review or advise what he could of done to improve the performance. My advice to anyone reading my review would be if your thinking of investing before you do see if you can call a number and speak to a real person, AVOIND STANDARD LIFE AT ALL COST- YOU WILL REGRET IT

This is an absolute shambles of a company. They employ eejits who do absolutely nothing to help. They are rude and come across as stupid. They lie all the time. Tell you they’ll pass it on to the back office and that’s the last you’ll hear about. I honestly have never come across such a badly organised and unsupervised bunch of clowns in my life.
Another complaint and FCA interaction by the looks of it.

Very helpful friendly person on end of phone, talked me through opening an account without any problems.

The process of setting up an Annuity policy with Standard Life has proved very frustrating.
I was issued a quote which I accepted thinking the process would be relatively quick and simple. I was contacted some weeks late telling me the quote was no longer valid and was issued another quote, again accepted. At this time I contacted SL and spoke with a lady called Becky who explained what would happen and when - none of which has.
Worse than that, all follow up calls to the contact number provided are never answered, no matter how long you hold for - instead you have to send an email in the vague expectation someone will reply.
In the meantime it seems that my second quote will now be out of date simply because SL are so inefficient.
I would like to complain about customer service - but there isn't any - they just don't appear to care and it seems impossible to contact them.
Andy Briggs MBE, if you think this is an acceptable way of running a company you need to get out and talk to people.

Very prompt service. Staff is friendly and helpful. Would recommend SL

18 months of employer and employee contributions paid incorrectly losing thousands of £ in contributions and ultimately interest. Numerous phone calls and discussions over that time where inaccurate information was given, being old everything was fine and correct, only to be told be another employee there was a technical problem. Complaint process achieved nothing and i'm now 8 weeks into the complaint process with the Financial Ombudsman. Wide spread issues with many colleagues under the same workplace pension scheme. Would avoid wherever possible

Appalling and borderline illegal customer service!My husband had a lifelong pension scheme that Standard Life is now withholding when he wants to retire!! We are due to move house and require cash from his lump sum and six weeks into the legal two months processing period we still have nothing! My advice is start transferring your pension portfolio to another company NOW. It might take a long time but you may be able to access it in a timely manner when you need it. This incompetence is likely going to to cost us the sale of our property plus the purchase of our dream retirement home and significant legal fees. If all this catastrophic failure occurs then I will ensure Standard Life will compensate us for ALL the financial costs and for the distress it has caused us. Plus my husband will transfer the all funds into his Aviva pension fund which is performing much better. BE WARNED ABOUT STANDARD LIFE!

Very poor speed of paying out pension funds when sourced through the app.

So simple and easy to use. Literally took 2 minutes to complete and standard life done the rest.

I have a Standard Life offshore bond. I have had it for 20 years, and have been regretting it for most of that time. Finally I am writing about it. These are the reasons I strongly recommend you don't use this company.

i) Limited range of funds. They do have a lot of funds to choose from, but invariably when you look for funds recommended on the internet, they are not available from SL
ii) When you want to move funds, it takes over two weeks for Standard Life administration to do it. Imagine how that would affect the value of your holdings in the event of a market crash
iii) When I ask to withdraw money, I am told that I have to have certified documents, as proof for money laundering purposes. Certification can cost £50 per document. The money has been invested for 20 years and administered by Standard Life. How can it possibly be money laundering? It is the responsibility of a financial institution to check that money coming in has come from a valid source - not that of the sending company, particularly when the money has been there for many years
iv) The annual administration costs for Standard Life are high
v) The fund checker provided by SL is really poor. For instance you can list funds by order of performance, but when you then want to look at, say, charges and click on that tab the list switches to alphabetical order. you have lost the fund you were looking at
v) It is not possible to move administrator without cashing in the bond and incurring tax, so be very careful when you choose a product such as this (from any company). You cannot move, and could be stuck with a company like Standard Life as I am
vi) The ratio of good reviews and bad for Standard Life is around 50/50. Canada life, Utmost, and RL360 have hugely better good to bad review ratios. I have not tried these companies but Trust Pilot ratings point the way

Please consider these things and take time to make a comparison between providers. I do not recommend Standard Life

Updating my earlier complain of the 20th ofAugust, similar to others - I I received a response from Standard Life which so far has led to nothing. The Withdrawal for my money from weeks ago, still has not come through and I am none the wiser what is going on. I do not see the point if their responding when says later there has still been no movement. I have also called their customer complaints and same story. It is very concerning...
I am not sure what is going on at standard life pensions but it sure feels odd and is making me anxious.
Withdrawals from the tax free portion of my pension have gone from taking 3/4 days to taking 10 days and now it's making much longer and more concerning is that 2 days ago it allowed me process a new withdrawal (which you can't do when another one is in process) and the first one still hasn't come through.
I am up at night worrying what is going on and what it could end up becoming....

I have not been satisfied with this trading platform. Ten of Ten offers a more convenient trading service and a more straightforward withdrawal process.