I was disappointed with the hotel services: they had a sauna but it was unisex. The smartbox was a wedding anniversary gift so I went with my husband. Therefore I would have preferred if I could ha... See more
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I've received a Smartbox as a gift and was impressed by how simple it was to redeem. The selection of activities was excellent, and the booking process was smooth. It's a wonderful alternative to tra... See more
Company replied
I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait ma... See more
Company replied
You can’t speak to anyone at Smartbox! Over inflated hotel costs when trying to book meaning extra funds required on basic hotels. App is terrible Website is awful Still waiting for a repl... See more
Company details
Written by the company
Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ? Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables. OFFREZ LE CADEAU À VIVRE !
Contact info
United Kingdom
- smartbox.com/fr
3.2
Average
31K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great Experience and Easy to Redeem
I've received a Smartbox as a gift and was impressed by how simple it was to redeem. The selection of activities was excellent, and the booking process was smooth. It's a wonderful alternative to traditional gifts and creates lasting memories instead of just another item.
27 July 2026
Unprompted review
Reply from Smartbox France
Hello Harry,
Thank you for your kind review! We're delighted to hear that your experience was so seamless from start to finish.
We hope you enjoy many more adventures with Smartbox in the future!
The Smartbox Team
Reply from Smartbox France
Bonjour Samuel,
Merci pour ce retour positif !
A bientôt pour de nouvelles expériences,
L'équipe Smartbox
Very Nice dinner
2 August 2026
Unprompted review
Reply from Smartbox France
Bonjour Natjan,
Merci pour votre avis positif !
Nous sommes ravis d’apprendre que vous avez passé un agréable moment .
Au plaisir de vous accompagner de nouveau dans vos prochaines expériences Smartbox.
L’équipe Smartbox
Lack of services /facilities at the chosen hotel
I was disappointed with the hotel services: they had a sauna but it was unisex. The smartbox was a wedding anniversary gift so I went with my husband. Therefore I would have preferred if I could have been in the sauna with my husband instead of him in one and me in another.
There wasn’t anything that could be done as a couple so this was disappointing.
However, I did like the night away and I enjoyed the breakfast provided with the overnight stay.
I would have preferred if the evening meal had been included in the package.
14 February 2026
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
Grande déception .
Expérience commandée mais au moment de payer mauvaise surprise ECHANGE DE BOX D OFFICE EN ME DEMANDANT UN SUPPLEMENT DE PRIX. INADMISSIBLE.
14 June 2026
Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
Pour le moment nickel !
19 May 2026
Week end à Villeneuve Loubet
LOGEMENT SUPER ET LE PERSONNEL DE LA RESSIDENCE TRES AGREABLE ET D'UNE GENTILLESSE extra
9 May 2026
Unprompted review
bonne experience
9 May 2026
Unprompted review
Conforme à la description de la…
Conforme à la description de la réservation
29 April 2026
Unprompted review
DISASTROUS SERVICE - Paid for Chronopost Express, got nothing! (Order SFRCOF26050408476)
I am writing this from the USA and I am appalled by the lack of professionalism. I paid for a physical gift box with Chronopost Express shipping to ensure delivery by today. Not only did the package never arrive, but Smartbox is now refusing to provide a solution that honors what I paid for.
Customer service (Aziz, Dossier 08593484) is stuck in a loop. I have explicitly requested the digital vouchers as a last resort so I don't show up empty-handed today. Instead, they are ignoring me or trying to force a refund process that doesn't solve my immediate problem.
I paid extra for:
A physical premium box.
A physical gift card.
Chronopost Express delivery.
Smartbox has kept my money for all three and delivered ZERO. They haven't even offered to refund the shipping fees they failed to honor. I am now hours away from my deadline and their office in France is about to close for the weekend.
SEND THE DIGITAL VOUCHERS TO MY EMAIL NOW. I will be contacting my bank to initiate a chargeback for "Services Not Rendered" if this is not resolved immediately.
Order Number: SFRCOF26050408476
Case Number: 08593484
7 May 2026
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
C'était top
28 April 2026
Unprompted review
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