Simply Supplements Reviews 

Just a shout out to the lovely lady on customer service line. who sorted my order after our move.
The old address mix with the new address.
She called the warehouse, stopped the order and re issue new order.
Thank you.
Supplements good quality and arrived next day !
Pass our thanks

My name is Malorie Bader:
I am absolutely fed up and appalled with the terrible service and products I received today. First of all I signed up to subscribe to the newsletter in exchange for a 15% discount but the email with the code never came in and I was trying to make an order. I decided to proceed with the order and wrote to customer service to tell them to refund me the amount that I was owed back however they are so poor at answering emails I got absolutely no response until I had to repeat myself three times to them to get a response. I also had difficulty with the delivery preferences because it would not let me choose my delivery address and instead went ahead with an order against my wishes as I hadn't finished trying to input the information. I put all this down in an email to them and by the time they wrote back they didn't explain why this went wrong and they completely ignored the issue about the discount. I then received two bottles of Vitamin D3 and I was completely shocked to see that the products were UNFIT FOR CONSUMPTION. Photos can't be uploaded here. The bottles MUST show a BEST BEFORE DATE and BATCH NUMBER according to Food Supplement labelling laws. The bottle states "batch/best before end: see lid". However on my new bottles the lids have NO clearly visible dates whatsoever just a lot of black smudgy half printed mess that is not readable at all as a date and NO visible batch dates! It is an absolute requirement for food supplements that there is a date shown on every product. I wrote back to this terrible company again to complain about the unsuitable products that I received because these need to be exchanged immediately as well as them ignoring my 15% discount that I'm owed back as a refund and I do hope they respond soon otherwise I will never buy from here again. I never had such a bad experience with an online supplement seller.
I am contacting citizens advice tomorrow when they are open to forward this situation to trading standards for investigation as this is illegal.
I already emailed you as well and expect a resolution. I am disabled and will NOT be going out to post these back to you so you need to find a way to collect these unfit bottles from me at your expense or write them off when sending me replacements. You should never send out supplements without bbe dates and batch numbers on them. I also saw another one star reviewer in 2025 who also mentioned that the date on their bottles is also missing on the top of their bottle.
Get your act together otherwise regulators will need to investigate what you are selling.
If I am informed from Trading Standards via c a b that they require these bottles as evidence to investigate it then you will need to provide me with my replacements at your expense without those bottles being returned. This may not be my choice it depends on what I'm told to do.
In the meantime I require a proper resolution because I need my vitamin D3 urgently and I expect my 15% discount to be refunded immediately. You clearly have failed in your labelling process to such a degree and obviously your quality control is non-existent in this company otherwise these bottles wouldn't have left the factory.

FURTHER TO THE COMPANY RESPONSE:
Suzie Hopkins seems to think it is a GOOD WILL GESTURE to allow me to keep ILLEGAL goods! She informs me the expiry date is 4/29 however there is NO way to verify this and no consumer can use a food supplement which does not show batch number and bbe date to independently verify it's usability. This is a USELESS product and it will be going in the bin if Trading standards do not request them. This is NOT a goodwill gesture and indeed any mislabelled product unfit for consumption must be replaced if requested. That is not good will it is the law. As for feeding back internally this is an utterly inadequate response and not taking their breach of labeling laws seriously. For the record this is not faded information. It is very clear it was NEVER printed properly on the lid before despatch and the fact that the company has been informed of the same breach by another customer and allowed more product to leave its warehouse in this condition is scandalous. THIS IS NOW IN THE HANDS OF TRADING STANDARDS. They confirmed to me directly that they will deal with this.
I wrote back to Suzie demanding that she ESCALATE my complaint to senior management such as the CEO Che Yung Li because not only did she IGNORE my complaint about the missing discount promised to me since the outset, but I demanded that she actually replace these with 2 new bottles showing visible batch numbers and bbe dates and to confirm what that information will be before sending them out but she totally IGNORED MY EMAIL and has not escalated my complaint. I couldn't care less if escalate this or not to senior management because I'm NOT buying again.

Flawless experience. I had tests done recently which showed a potassium deficiency. Quick look online at suitable products and Simply were the best value. Order placed and delivered FREE next day for pick up. I will be certainly using Simply Supplements again in the near future. Thanks team!

Supplements are OK.
Annual subscription sent out without advance notice.
Evri delivery photo is of a pile of bricks,which I sent to Simply Supplements, to say I had not received it.
No response.
I have now had a pleasant telephone conversation with customer services.
I look forward to the promised refund for my lost order.

I needed something to lower my cholesterol, which has been steadily getting higher since my first test in 2023, and when in October 2025 my bad Cholesterol was 7.4 I started to take Soya Lecitin 4800, I started with 4 capsules daily in the first 2 months then reduced it to 3 capsules a day, I have also adjusted my diet and eat less red meat, cheese, butter, biscuits, and cakes, and I was pleasantly surprised when I got the results of my last blood test, my bad cholesterol now at 6.4. I am sticking to these tablets to see if I can bring my cholesterol down to normal levels in the next year. I highly recommend Soya lecithin to lower Cholesterol as it has worked for both me and my brother.

I recently ordered 5 products from them (A to Z Multivitamins & Minerals, L-Taurine 1200mg, Vitamin B Complex Tablets, Vitamin B6 Tablets 50mg) and have been using them for about a month now. Great quality supplements specially the multi vitamin. The delivery was done smoothly and came faster than expected. Will definitely be ordering stuff again in the future.

Despite others' complaints about using Evri as their courier, they continue to choose to use it. This is a choice, and I am fed up with not getting my order as described. As I write this, my delivery, which was already delayed by a day, has missed its second delivery time. Your insistence on using Evri means I will most likely be shopping elsewhere.

I got the Blood Sugar Support out of nowhere. The bottle says they are located in Boca Raton, Florida. I think I was looking at an instant Alzheimer's cure and Dementia aid. It turned out to be one of those Elon Musk scams you see all over the internet and Facebook. I mistakenly ordered a single $39 bottle but at checkout it offered me a “deal”, just push the button. Well I did not push the big deal button but it automatically gave it to me without my consent. My debit card was charged over $250.00. Although, I filled a fraud claim I lost.

Now I have a bunch of Blood Sugar Support pills I do not need. Thank goodness I canceled my card so the Elon Musk fraud brigade can’t steal anymore of my money.

Such unpleasant smelling and tasting capsules: Ashwagandha 5000mg - why?

I have never encountered any capsule that has a smell or taste, before, and these are most unpleasant and the reason I have stopped taking them.
This company has no satisfaction guarantee. I would avoid buying from them at all. It's too much of a gamble.

Products are good quality and great value.
A very honest company e.g recently made a purchase then told by doctor not ideal with new medication and I was told to return unopened packs for full credit.
Highly recommend

Pissed Off! I was charged $255.00 for a $23.00 Elon Musk advertisement... I upgraded the purchase of buy 1 get 2 free to $39.95.... the moment they got my cc they charged $225.00.... I called and insisted FRAUD and Gabrielle offered a 60% refund to my bank acct of which the cc has been cancelled.... PISSED OFF this is FRAUD!!!!!

This magnesium supplement was excellent and suited me very well. It solved the problem of my restless legs and my sleeping problem. The customer service is excellent as they phoned me up to tell me my regular repeat order was having to change and did I still want to continue with my order. Suberb.

Please stop the repeat orders until further notice from me.
We cannot drink the glucosamine fast enough.

Thank you,David and June Draper

Absolutely no complaints at all. Delivery was very quick and I received a new customer discount. I also received a very pleasant courtesy call to check everything was alright. I will certainly use this company again and have recommended them to friends.

Please be aware delivery says two days tracked.
Yes I was able to track my order, but it sat in Evri’s warehouse for 5 days. I would not have ordered from Simply Supplements if I’d realised Evri are their chosen delivery company. A history of too many undelivered parcels to be able to trust them!
THANK YOU FOR YOUR STANDARD REPLY SUZIE. Can I please make a suggestion - listen to your customers and explore your options to change the courier. You stock some great products unfortunately the delivery lets you down. Many thanks and fingers crossed.

The one bottle that I ordered was supposed to be $48.74. Other supplements came as well that I didn't want totalling $346.68. When I called Simply Supplements I was told these were not returnable. I explained that I didn't order them, I don't want all this stuff. They said that the best they could do is refund me 60% of the purchase, a little over $200.00. I will certainly never order anything from these people again.

Six days since the order was placed. Not delivered. Several excuses blaming the currier. I could have purchased elsewhere. I think i'll withdraw my custom from this company.

My order went in and i received an email from the courier saying they were expecting my parcel from SS, after 4 days i emailed SS asking where were my tablets to the reply was, so sorry you couldn't locate your delivery after looking around your property. I replied they were never delivered nor attempted because the courier never received them for delivery. Poor costumer care and if you are fobbing off a customer at least get the story correct. I will not use this company again and staff need training.

The Creatine Monohydrate tablets are HUGE, even when split in half. I found it impossible to swallow them, so resulted to grinding them up into a fine powder and mixing with water/milk, which tasted NASTY. Will definitely not be repurchasing.

If you decide to try something out based on their 30 Day Money Back Guarantee, be warned, their terms state that claims must be submitted within 30 days from the original date of purchase, not from date of delivery. If they have delays in their stock (or presumably in delivery), they will not honour it.

Updated to factor in their response: As detailed above, you did indeed meet the literal definition as supplied in your T&Cs. I am simply warning people that shipping delays due to stock etc does cut down that window.

I have already spoken to your customer service prior to writing this review.