I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more
Company replied
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more
Company replied
Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Excellent
894 reviews
Asks customers to review
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Customer support
The Customer Experience Representative, Ramsiya was able to explain a querry I had regarding a payment and resolve a log-in issue I had with the website. Ramsiya explained clearly as to what the payment was for. Ramsiya also gave me step by step instructions to resolve the log-in issue, waiting patiently for me to complete each step before I got the next instructions. A big thank-you to you Ramsiya.
10 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very professional
Very professional. Proveen was courteous and well-informed. It’s all easy to get through by telephone to the EQi Experience Centre which is refreshing these days!
10 September 2026
Reply from EQi
We're happy to hear that you had such a professional experience! We appreciate you recognizing the team member's courteous and well-informed assistance, and we're glad you found it easy to connect with us.
Reply from EQi
We're so pleased to hear that we were able to sort out the issue for you and that our follow-up was helpful. Thank you for your kind words!
Helpful and Patient service
Ramsiya was very helpful and patient helping me to navigate access to the website and my account, despite having a very bad line.
8 September 2026
Unprompted review
Reply from EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and assistance provided, especially when navigating access to the website and your account.
Helpful advice re personal online ISA account
Your online portal is not very user-friendly and your customer care adviser, Ramsiya, was extremely helpful in talking me through various methods of viewing different aspects of my on line account.
8 September 2026
Reply from EQi
We appreciate your candid feedback regarding our online portal and are glad our colleague was able to assist you effectively. We are always working to improve our digital experience for all users.
Help with account access
It was not clear when I set up my ISA that no confirmation of my account number would be sent and so I was unable to access my account. The telephone agent understory needs and clearly and efficiently helped me find the information that I needed.
7 September 2026
Unprompted review
Reply from EQi
We appreciate you sharing your experience. We understand that not receiving immediate confirmation of your account number caused some initial difficulty in accessing your ISA. We are pleased to hear that our telephone agent was able to efficiently assist you in finding the information you needed. We are always working to improve our processes.
opening a new account
Ramsiya was ever so patient and helpful, even when things repeatedly went wrong on line, and her perseverance and pleasant manner got us there in the end.
4 September 2026
Reply from EQi
We're happy to hear that you had such a positive experience! We appreciate you recognizing the patience and perseverance provided, which led to a successful resolution.
Absolutely rubbish service…
Absolutely rubbish service…
On hold on the phone for over 10 minutes and no closer to doing a trade.
4 September 2026
Unprompted review
Reply from EQi
We sincerely regret the extended wait time you experienced. We are actively working to improve our phone service to ensure quicker assistance for all our customers.
Problems with logging into my Account.
Ramsiya was very patient with me as I had problems logging into my account. Eventually all was resolved. Many thanks.
4 September 2026
Reply from EQi
We're so glad to hear that our team was patient and helpful in resolving your account login difficulties. Thank you for sharing your positive feedback.
THE CUSTOMER REPRESENTATIVE WAS HELPFUL…
THE CUSTOMER REPRESENTATIVE WAS HELPFUL AND UNDERSTANDING.
HOWEVER IT WOULD HELPFUL IF SHE TALKED SLOWER.
2 September 2026
Reply from EQi
We appreciate your feedback and are glad our representative was helpful. We will certainly consider your suggestion about speaking slower to improve our service.
Priyanka who took my call was very…
Priyanka who took my call was very professional and helpful 5 star ⭐️ service!!
2 September 2026
Reply from EQi
We're so glad to hear that our team member provided such professional and helpful service. Thank you for sharing your positive experience!
Great Service
The representative was so patient with me when I was struggling to understand the online portal. Thank you. Lovely lady. Great service.
28 August 2026
Reply from EQi
We're happy to hear that you received great service! We appreciate you recognizing the patience and assistance provided, especially when you were struggling with the online portal.
Scripting sorted it out with no problem…
Scripting sorted it out with no problem cheers
26 August 2026
Reply from EQi
We're so glad to hear that our scripting solution was able to resolve your issue without any problems. Thank you for your kind feedback!
I needed help setting up and using the…EQi app
I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we do not use the application often (or ever before) people need assistance in good plain language. Overall a great experience (and I came away with money in the bank) thank you.
24 August 2026
Reply from EQi
We are delighted to hear about your positive experience with our share dealing app and the excellent support you received. It's wonderful to know that our team was patient and provided clear, helpful assistance, especially for those new to the application. We appreciate you sharing your feedback.
Great service today
Great service today, thank you.
I always find EQI's website horribly clunky and difficult to use but Ramsiya was really helpful, friendly and professional today. Thank you Ramsiya for making the process much easier.
21 August 2026
Reply from EQi
We are so glad to hear that our team member provided you with such helpful and professional service today. We appreciate your feedback regarding our website and are always working to improve the user experience.
Had a query on my ISA account
Had a query on my ISA account
Your agent Manish promised to call me back which he did.
Explained the process of transferring from one account to another very helpful chap
21 August 2026
Reply from EQi
We're so glad to hear our colleague provided such helpful assistance with your ISA account transfer. We appreciate you sharing your positive experience!
Amazing service
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to do or couldnt help me.
It turned my day around.
She is a world class superstar!
19 August 2026
Reply from EQi
We are so pleased to hear that our colleague was able to resolve your access issue efficiently and turn your day around. We appreciate you sharing your positive experience with us!
The gentleman that I spoke to was very…
The gentleman that I spoke to was very helpful, explained everything thoroughly and sent me the forms that I needed.
His accent was quite difficult for me to understand, but we were both very patient and we got there in the end!
20 August 2026
Reply from EQi
We are delighted to hear that our team member was able to provide you with thorough assistance and the necessary forms. We appreciate your patience and understanding, and we're glad you ultimately received the help you needed.
Extremely helpful call after I had to…
Extremely helpful call after I had to write to Eqi having not been able to access my account for many years. The gentleman who helped was very nice and it was a quick and easy conversation to get me back online to view my account.
20 August 2026
Reply from EQi
We're so pleased to hear that our team was able to help you regain access to your account quickly and easily. We appreciate you sharing your positive experience!
Manish was extremely helpful and…
Manish was extremely helpful and knowledgeable. He went out of his way to be polite and solve my problem.
19 August 2026
Reply from EQi
We appreciate you sharing your feedback. We're happy to hear that our team member was helpful and knowledgeable, and went out of their way to resolve your problem.
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