Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've used Elavon for many years now and have never had a problem. Very professional and certainly gives one a sense of security for online payments. Only by virtue of my business being acquired rec... See more
My call was answered promptly and directed to the right department quickly. I had a number of queries that were all handled with good communication and efficiency. Bradley was immensely patient with... See more
I was working on a Sunday trying to finalise my VAT return for the quarter. I realised that I hadn't received two Invoices from Elavon. I therefore emailed asking for copies expecting to receive them... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.5
Excellent
7K reviews
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Patient and knowledgeable
Patient, clear and helpful! Did not make me feel under pressure for time and got the job done as I needed to get done!
1 September 2026
Customer Support
Great customer service from Andem, explained and walk me through the process. Was very patience
1 September 2026
Very Helpful
27 August 2026
Good customer services and technical…
Good customer services and technical support for an e-commerce integration solution.
26 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
⭐ Extremely Disappointing Experience
⭐ Extremely Disappointing Experience
Unfortunately, our experience with Elavon has been extremely disappointing.
What should have been a straightforward business process has dragged on for weeks, despite us providing everything requested promptly. Communication has been slow, updates have been repetitive, and getting a clear timeframe or meaningful resolution has been incredibly difficult.
For a company providing such an important service to businesses, I expected a much higher level of efficiency, accountability and customer support.
The delays have caused unnecessary disruption and financial pressure on our business, yet there has been very little sense of urgency in resolving the matter.
After years as a customer, this experience has seriously damaged our confidence in Elavon.
Very disappointing service and unfortunately not a company I could currently recommend to other business owners.
7 August 2026
Unprompted review
Reply from Elavon UK
Thank you for sharing your feedback, Alin. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #2893, and Merchant ID (MID) so we can assist. ^Larisa
I am clueless and they still sorted it
I am a new user and I am utterly clueless, so much so I wasn't even really sure what my question was but somehow despite that Simon and Keith managed to sort me out . . . amazing . . . the hold music is terrible but I was not on hold for long so it was ok!!
25 August 2026
Terrible customer service
Terrible customer service - would not recommend them at all to process your card payments - if you do please make sure you read all the small print - steer clear - there are plenty of merchant services out there!
20 August 2026
Unprompted review
Reply from Elavon UK
Thank you for sharing your feedback, Ryan. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #2614, and Merchant ID (MID) so we can assist. ^Heather
Andem was fantastic and solved my…
Andem was fantastic and solved my problem efficiently. I would recommend Elavon to anyone.
19 August 2026
Problems following administrator death, eventually resolved by a good call centre agent
Following a bereavement amongst our charity trustees we could not log into our opayo portal. We tried for several month, but were unable to get through security & the system wanted to contact our account administrator by email or phone which was not possible as he was dead & so were his email & phone accounts. It wasn't helped by my lack of understanding of the different roles of opayo & cardnet. They both need better systems for dealing with bereavement. When I finally got through to the call centre & spoke to the right person he was great. Evalon Opayo need to establish a better system for dealing with bereavement. We cannot be the first people this has happened to.
14 August 2026
Really helpful and patient!
12 August 2026
Always excellent service from Elavon
Always excellent service from Elavon. Amir was skilled, patient, and helped me rapidly to a solution to my problem.
12 August 2026
Superb Agent - Debbie
I don't write reviews unless I'm genuinely impressed. Debbie at Elavon in Newcastle was a superb agent dealing with my merchant account application with genuine care and enthusiasm. The whole process was handled really well and efficiently and we're up running in a few days. Great to have a person to talk to unlike Stripe's and Co....
11 August 2026
Unprompted review
All sorted by Simon!
Got everything i needed sorted on a call with Simon this morning, really nice to have it all sorted in one go!
Hope to speak to you again :)
11 August 2026
Great service
Helpful, knowledgeable and friendly - and problem solved. Great service. Thank you
11 August 2026
Excellent customer service
11 August 2026
Very helpful and great customer service
10 August 2026
Solved my query very quickly
Solved my query very quickly. Didn't judge me with my lack to technical knowledge. Thankyou for sorting
10 August 2026
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