Royal Mail Reviews 

Informed Royal Mail of a house move and paid them over £100 for a years redirection. Received one letter after it was posted three weeks late. Luckily I have good neighbours who have hand carried over thirty letters NOT redirected. As a consequence some NHS appointments missed! Contacted customer services twice who promised me a manager would contact me. NOTHING! If you want to be ripped of use this service in my opinion tantamount to fraud promising a service and not providing it.

I really hate royal mail for doing this twice to me I paid you to deliver an item directly to my house but you never came. I WAS IN HOME 3 CONSECUTIVE DAYS and I haven’t heard any single bell rang from you but you say “no one in home parcel rebook the delivery” and now you make me walk to this office to collect it. Do your job better, evaluate your work!

I have waited in all day and they keep putting the time later and later I'm still waiting at 9.30 pm we need to put royal mail back to public ownership absolutely terrible

I hate Royal Mail never ever deliver my items I do everything to not to order with them
But something like a Moonpig I didn’t have a choice I missed the delivery when I was home all day this happens all the time with royal mail

I’ve been sitting at home because the delivery was scheduled for between 10 a.m. and 4 p.m. No one showed up with my package. Then, just before 4 p.m., a notification appeared stating that the courier had tried to deliver the parcel at 1:50 p.m. but found no one home. It’s a joke! Half the day wasted!!!

Consistently awful, unhelpful and completely useless. Track 24 means 6days and counting every other package I send. Zero help via phone tracking is nonsense.

For the Parcel Force Worldwide, always getting late, minium delays from 1 working days to 5 working days.

I have been delighted the way Royal Mail customer service have dealt with my parcel been lost absolutely amazing staff all the way through the long procedure THANK YOU

I believe Royal Mail steals or hides people’s item. I have a recording of my call with Daz on 01234221045 their Bedford office.I called them previously on the 27th they claimed they were going to redilivet that no one was at home that was what the tracking showed.Meanwhile the customer service guy said he wrote and email with a case no giving to me that it was error on address.Two complete lies. I called Daz today at 16:14, recorded the conversation all she’s saying was I have to claim and it’s second class and it’s 20£.If the item that is valued and more
Expensive is not stolen why are my been pushed for a claim???Royal mail ineed my item.

Have the worst system to try and resolve a item they say has been delivered but has not. For a company who main job is to deliver items they have the worst system to let them know something has not been delivered, you try to go on line to see if you can leave details only to find once you have gone through there system you need to ring them. After waiting on the phone for 15 minutes only to be told an estimated time of 45 minutes before you get through, no wonder this company is in so much trouble if this is how you deal with your customers.

Royal Mail are deliberately keeping my parcel even though I paid for it to be delivered. Customer Service refuse to help.

Don’t think it’s right or fair for Royal Mail to chase the recovery of underpaid delivery fees from the receiving address and hold Mail as ransom and don’t want to tell you what it is or who it’s from on the card they leave. Why not just chase the sender who clearly underpaid the postage instead and take that up with them. Shame on you Royal Mail. Another thing you have got backwards!!

Waiting for an item on 48hour tracked delivery. I waited in all day for my item, in my front room with the blinds open to ensure a clear view of the street so I couldn't miss the delivery. Not only did no one knock but no one even approached the door, and no card was left as it should have been. The tracking information simply changed to say that a delivery was attempted but I didn't seem to be in. I feel played and like my time has been wasted. If I ever have the choice I will avoid RM delivery like the plague.

Parcel delivered to wrong address. So item shows delivered but sent elsewhere, in fact a different postcode 5+ miles away. The person that wrongly received the parcel kindly telephoned me to let me know where it is. Trying to get in touch with Royal Mail to re-collect and deliver to the right address is virtually impossible. Currently been hanging on in a telephone cue for 50mins. Seems to be the only way of contacting them!

Firstly got a card which you had to scan, thats a no to start with. It didn't give a name to who the parcel was for. And at no point have any of us in the house said behind the waste bin is a safe place, as stated, it took ages to find it. And the bin was only there because it was collection day.

What is the point of these lazy shysters ???
I'm 'lucky' if I get a delivery after lunch ... if at all.
They frequently fail even to deliver parcels because they can't find my address ...
Even though all the other couriers can ...
Nothing good to say about them.

Your item was delivered on 14-09-2026.
Tracking number:
ZK195243643GB
Service used:
Royal Mail Tracked 48™
Thank you.

dont think they deserve one star to be honest, useless

Our postie is lovely but the parcel tracking service is disappointing. 24 or 48 hour delivery rarely happens. Several times documenting the reason as "property inaccessible" which is nonsense. I have video doorbell and there has been no one in sight. Use a different provider if quick delivery important

I would say every 4 out of 5 parcels are delivered late. Appalling service especially when you pay for next day delivery. This isnt just something I have experienced once or twice its an ongoing issue. Just today I was expecting a parcel which I paid for next day delivery and just received an update from royal mail saying it will be here tomorrow. Last week 4 days late with my item, why are they so unreliable.