Reliant Reviews 

12,948
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,071 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers consistently praise the fantastic prices and express very high satisfaction with how well household appliances like washing machines and chest freezers operate daily after setup. Local people frequently note the exceptional support, stating that delivery drivers are extremely helpful, polite, and efficient when carrying heavy items directly inside homes. Some reviewers were definitely not happy with unexpected delivery delays, communication breakdowns, and repeatedly rescheduled appointments. Some customers also noted a few occasional frustrating experiences concerning rude driver attitudes, damaged goods, or missing tools required for proper appliance installation.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders often arrive on time and... See more

Product

Customers consistently note positive experiences with product, highlighting that items are excellent and meet... See more

Service

Consumers find service to be exceptionally positive, praising the prompt communication, helpful drivers, and... See more

Staff

Clients share positive opinions on staff, consistently praising delivery drivers for being friendly, helpful,... See more

Price

Reviewers mention positive feedback about price, highlighting fantastic deals and great bargains on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from choosing at the store to delivery of new freezer amd disposal of the old one. The driver, Dean, ramd to let us know he was about 10 mins away, loaded the old freezer before... See more

Company replied

Rated 5 out of 5 stars

Ordered a Hisense 85E78QTUKPRO TV. Bought and delivered within 3 days. The weather was chucking it down and Lee who delivered our order was really helpful and efficient. TV is working great at the mom... See more

Company replied

Rated 5 out of 5 stars

Happy with purchase, NEW HYE 8KG / 1400 WASHING MACHINE. dellivered within 2 days, well tracked with live updates inc. phonecall 30min before, so no chance to miss it. TOP SELLER + DELLIVER... See more

Company replied

Rated 5 out of 5 stars

Item delivered on time no hassle delivery. Kept up to date with location of purchase. Washing machine easy to install. So far ticking all boxes. Quiet economical efficient and very good value

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(12,948)

2,087 reviews in the last 12 months

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Rated 1 out of 5 stars

A fridge freezer was delived damaged

A fridge freezer was delived. Either by accident or design the side of the box that was damaged was placed against the wall. On opening the box there was large dent in the door (readling the reviews I'm not the only one). Bought through Tesco MarkeyPlace who say sellers will respond within 1 day. As with other reviews they don't seem keen to deal with complaints and problems. My advice, buy from someone else I know I will in the future

10 September 2026
Unprompted review
Rated 3 out of 5 stars

Great washing machine at an excellent price

The washing machine is great. It was bought for my mum and she said it's easy to use for the programs and it spins clothes dryer than her last machine.
The problems arise with delivery and fitting, which mum being limited mobility required.
Firstly it didn't arrive in the four days stated so that took it over a weekend until the Monday meaning 7 days with no machine.
Secondly the two men fitting the machine left it hanging out of the space by a good third stating it wouldn't go any further back. My daughter arriving after they'd gone then pushed it in fully by herself.
My mum was very unimpressed by the whole experience but is happy with the washing machine.

30 August 2026
Rated 5 out of 5 stars

Love our new fridge freezer

Love our new fridge freezer. Bought direct from Reliant as Tesco were selling it (still from and delivered by reliant) but charging £40 more!
Delivery was quick and on the day/time I requested.
Delivery men got it into the kitchen for us without any problems …. Would definitely buy from Reliant again

30 August 2026
Rated 2 out of 5 stars

I have great concerns regarding the…

I have great concerns regarding the health and safety aspects of my delivery. The driver was unaccompanied and was in a vehicle without a tail lift. Consequently he had to manhandle the awkward load from the vehicle to the ground( with a bump on landing) and then lift and carry it a further couple of metres to the required location.
This is a highly dangerous practice and must be breaking health and safety regulations. It seems that the company is cutting corners at the expense of their workforce and this is unacceptable in my view.

10 September 2026
Unprompted review
Rated 4 out of 5 stars

Overall good service but accessibility of customer service needs improvements.

Easy order process but if you need appliance doors removing for egress/ ingress of old/ new appliance be careful to ensure this is noted for delivery.
Reliant were very hard to get hold of on phone, email, and online chat but eventually got through to Sam on the phone who was very helpful.
Overall good service but accessibility of customer service needs improvements.

10 September 2026
Unprompted review
Rated 1 out of 5 stars

Product is not good

Product is not good , not at all meeting standards as per the description . Overheating and ice forming inside the fridge even on the first day of the usage

I am very very disappointed about this product.

4 September 2026
Rated 5 out of 5 stars

I bought a fridge freezer from…

I bought a fridge freezer from Reliant,what a great place to buy from the prices are great and lots to choose from. The service was good also. When I got it delivered I got next day and yes it came when they said it would and about an hour before they arrive they called first,the men were really nice and lifted the fridge freezer in even though I didn't think 🤔 it would,but sure enough they were right and they got it through the door,there was a mix up with them taking the packaging away but that was sorted out when I showed them the email receipt,I also paid to get my old one taken away. So if you want quick reliable and polite service shop at Reliant 👍🏼.

3 September 2026

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