Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used Lensology to fit new lenses to 3 pairs of glasses following recent sight test. 2 single lense with prism and 1 varifocal glasses ( 2 sunglasses and 1 clear ). included ' anti dazzle ' tints... See more
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Clear instructions given on how to use the website and when I needed to adjust the order it was sorted easily by a phone call. I was notified of the process throughout and my newly refurbished spec... See more
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This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Don`t look anywhere else
Very good service from star to finish.
You ask for a quote, they reply, send you a tracked parcel, put your glasses in and glasses returned like new.
It was an original Ray Ban glass replacement for me and everything as spot on.
Thank you
12 September 2026
Professional standards at a fraction of…
Professional standards at a fraction of price compared to High Street Opticians. I find unique and incomparable the fact that you can reglaze your own frame without incurring in any fees and that you can visit their laboratory and have a face to face consultation, have your PD measured (as Boots would make you pay extra in case you won't buy glasses from them) and last but not least their politeness and patience dedicated to each of their customers.
12 September 2026
Soooo helpful very knowledgeable on all…
Soooo helpful very knowledgeable on all aspects of my order, willing to help and totally professional I would recommend them and I have done too many other friends that wear glasses and like white lens and they want to know where I got them done number one contact
11 September 2026
Lensology have been absolutely…
Lensology have been absolutely brilliant. I am a new customer and this is a first time buy from them on their reglazzing service.
Honestly I am so happy with them. Value for money, amazing. Also not pushy at all on what they suggest (I specially asked for them to suggest the best option for the frames I sent as they are unusual ones) and communication was outstanding too. I even got a perosnal email from their lab team to explain about a slight delay (which was no big delay at all btw) and kept me in the loop.
The glasses look absolutely brillaint , exactly what I wanted and hoped for. The frames I sent them are unusual amor style frames (single frame, browline ones which specs avers told me they couldn't reglaze.. ) they have done an amazing job here and Lensology have made these frames amazing. Honestly im so happy and the price was excellent too. Also their service of sending in the frames to be assessed first was very quick, easy and they supply you with the box and postage. Very professional . I will bow always buy from them . Thank you so much lensology for this . Great customer service.
11 September 2026
Reply from Lensology
Hi Stephen,
Thank you so much for such a fantastic and detailed review!
We’re absolutely elated to know that your first experience with Lensology exceeded your expectations and that you’re so happy with the finished glasses.
We’re especially pleased that we could help with your unusual Amor frames after being told they couldn’t be reglazed elsewhere. We love a challenge, and it’s fantastic to know that the finished result was exactly what you wanted and hoped for!
It’s also wonderful to hear that you appreciated our honest, non-pushy approach when choosing the best lens option for your frames. We believe in giving customers clear advice and letting them make the choice that’s right for them. And although there was a slight delay, we’re pleased that our lab team kept you personally informed throughout.
We’re thrilled that you found the whole service professional and easy, from the initial frame assessment and supplied postage box through to receiving your finished glasses, and that you felt the value for money was excellent too.
Thank you again for putting your trust in Lensology as a new customer. Knowing that you’re already planning to use us for all your future glasses is the biggest compliment we could receive. We look forward to helping you again!
Warm regards,
Barry
two stars
First off service is absolutely brilliant. It was easy to follow and fast. The lenses look great and I was extremely pleased with 1. How they look. 2. How fast and efficient the whole process was.
My problem is I paid for a deep clean of the frames and they came back absolutely filthy! Fingers prints and sweat marks all over them. Was extremely disappointed with this and has discouraged me from using this service again, especially since I had to pay for the deep clean.
29 August 2026
Reply from Lensology
Hi Dean,
Thank you for taking the time to leave your feedback.
I did try and give you a call earlier but unfortunately couldn’t get through, so I have left you a voicemail and have personally emailed you.
It is lovely to hear that you were happy with the service you received, particularly with the lenses and our communication throughout the process.
I’m very sorry to hear that your frames were returned to you with the Frame MOT not completed and that they were not cleaned as expected. I can see that the Frame MOT was noted on your order, but unfortunately this was missed during processing.
The lenses would have been cleaned and the frame checked as part of the usual process, but unfortunately the Frame MOT itself was missed.
I completely understand your disappointment, especially as you had specifically paid for this additional service.
I have now refunded the cost of the Frame MOT for you, please allow a couple of working days for this to appear in your account.
Many thanks,
Sophie
Customer Service Manager
Reglazed two pairs of Gucci glasses
Reglazed two pairs of Gucci glasses. One bifocal transisitions and one single presceiptoon lens. Excellent service start to finish and easy to order online at a competitive price
4 September 2026
Unprompted review
Reply from Lensology
Hi Joanna,
Thank you for your fabulous review!
We’re elated to know that reglazing your two pairs of Gucci glasses - one with bifocal Transitions and one with single-vision prescription lenses—was excellent from start to finish.
It’s great to hear you found our online ordering easy and our pricing competitive.
Looking forward to serving you again!
Best regards,
Barry
Fantastic communication quality
Fantastic communication and help throughout whole process. Special massive thank you to Sophie who's delivered the best customer experience I've had in years. Quality of the lenses ordered is outstanding, too
9 September 2026
Unprompted review
Reply from Lensology
Hi Kirill,
Thank you so much for your detailed review!
We’re absolutely thrilled to hear that you were so impressed with the communication and support throughout the whole process.
It means a lot for us to hear that Sophie provided you with the best customer experience you’ve had in years. We’re very proud of the care our team puts into looking after customers.
We’re also pleased that you’re so impressed with the quality of your new lenses.
Thank you again for choosing Lensology and for taking the time to share such wonderful feedback!
Kind regards,
Barry
I found it a very efficient and helpful…
I found it a very efficient and helpful service and was very happy to be able to have my lens replaced in my expensive sunglasses Otherwise I would have had to throw them away and buy new ones. Thank you
6 September 2026
Reply from Lensology
Hi Carole,
Thank you for your lovely review!
We’re glad to know that you found our service efficient and helpful, and that we could replace the lenses in your expensive sunglasses so you didn’t have to replace the whole pair.
We look forward to helping you again.
Very best,
Barry
Great service
Great service! Fantastic communication and upgrading the lenses to a premium lens ya get a great turnaround time at half the price I was quoted @ specsavers.
I would recommend lensology to anyone needing their services
21 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your wonderful review!
We’re delighted to hear that you were impressed with the communication, turnaround time and the upgrade to our premium lenses.
It’s fantastic to know that we could provide you with the lenses you wanted at around half the price you were quoted by Specsavers. We believe premium-quality lenses don’t have to come with a premium high-street price tag, so it’s great to hear you found such good value with us.
We’ll be delighted to look after you again whenever you need us!
Best regards,
Barry
This is a third time of use this…
This is a third time of use this company lenses are spot-on , they use my original prescription so no uploading this time, delivery in a week fitted the glasses is perfectly, cheers
7 September 2026
Reply from Lensology
Hi John,
Thank you so much for your fabulous review and for choosing Lensology for the third time!
It’s wonderful to hear that your lenses have been spot-on once again and that using your prescription on file made the process even easier this time.
We’re delighted that your glasses were back with you within a week and that the lenses fitted perfectly. Your continued trust in Lensology really means a lot to us.
Thank you again for your support, and cheers to many more pairs in the future!
Kind regards,
Barry
Two frames
You were able to fulfill request in a timely manner while keeping me updated.
The fact that frames were not initially expensive made no difference.
I am happy with result.
Would use again & recommend
10 September 2026
Reply from Lensology
Hi Jackie,
Thank you so much for your lovely review!
We’re glad to hear that we were able to complete your two pairs in a timely manner and keep you updated throughout the process.
We believe every pair of frames deserves the same care and attention, regardless of their original cost, so it’s fantastic to know you’re happy with the finished result.
We’ll be very happy to help you again in the future!
Very best,
Barry
Really impressed with Lensology.
The whole process was quick and straightforward, and the prescription lenses for my sports‑glasses insert are genuinely pin‑sharp — noticeably better than the high‑street lenses I’ve had before. They fit perfectly, look great, and for the lens type I needed, the value for money is excellent. I’ve worn glasses for years but never used an online lens service before, and the quality and ease of the whole process really surprised me. Highly recommended.”
10 September 2026
Reply from Lensology
Hi Gordon,
Thank you so much for your incredible review!
We’re so glad to hear that you were so impressed with your experience with Lensology, especially as this was your first time using an online lens service.
It’s fantastic to know that your prescription lenses are genuinely pin-sharp, fit your sports-glasses insert perfectly and have given you noticeably better vision than the high-street lenses you’ve had previously. We’re also really pleased that you found the process quick and straightforward and the lenses excellent value for money.
We put a lot of care into getting the details right, so hearing that you’re so happy with the quality and finished result really means a lot to us.
Thank you again for your recommendation and for choosing Lensology! Always here to help you again!
Warm regards,
Barry
Reply from Lensology
Hi Jean,
Thank you for your brilliant review!
We’re delighted that you found us to be an excellent company to deal with.
We’ll be delighted to look after you again in the future. Thank you for choosing Lensology!
Best regards,
Barry
Excellent customer service
I had some glasses reglazed and they are very good quality lenses. Unfortunately my optician made an error when writing out my prescription, but Lensology customer services were extremely helpful and sorted out the problem very quickly. I would thoroughly recommend them, both for the quality of the product and for their excellent customer service.
10 September 2026
Unprompted review
Reply from Lensology
Hi Janet,
Thank you so much for your fabulous review!
We’re elated to hear that you’re pleased with the quality of your reglazed lenses.
It’s great to know that our customer service team was able to help resolve the issue with your prescription quickly and get everything sorted for you. We always want to make sure our customers feel supported if something unexpected comes up.
Thank you again for your kind words about both our lenses and customer service, and for your wholehearted recommendation. Always here to help you again!
Kind regards,
Barry
Good value for money and quick serbice
Good value for money and quick service. The whole process was hassle free. The box arrived. Popped in post box and 2 weeks later returned.
10 August 2026
Unprompted review
Reply from Lensology
Hi Usha,
Thank you so much for your lovely review!
We’re delighted to hear that you found the whole process hassle-free and that you were happy with both the quick service and the value for money.
It’s great to know that the reglaze box made sending your glasses so simple — just pop them in the post box, and they’re back with you with their new lenses!
Thank you again for choosing Lensology and for taking the time to share your experience. Looking forward to serving you again!
Very best,
Barry
Another excellent service from Lensology
Another excellent service from Lensology.Sent a pair of quality Oakley glasses I bought from a charity shop.The process is easy to send the frames via Royal Mail .Lensology keep you updated on the progress of your order.They were able to replace the lenses to my prescription and Am very pleased with the results.Thankyou.👏🏻😀
28 August 2026
Unprompted review
Reply from Lensology
Hi Paul,
Thank you so much for this fantastic review!
We’re elated to hear that you were once again pleased with the service and that we could give your quality Oakley frames a new lease of life with your prescription lenses.
It’s great to know you found the process of sending your frames via Royal Mail easy and that our regular updates kept you informed throughout. Most importantly, we’re thrilled that you’re so pleased with the finished result.
Thank you again for continuing to choose Lensology and for trusting us with another pair of glasses. We really appreciate your support!
Warm regards,
Barry
Easy to place an order
Easy to place an order with great pricing - replacement lenses are perfect - have placed another order already
31 August 2026
Unprompted review
Reply from Lensology
Hi Suzanne,
Thank you for your wonderful review!
We’re pleased to know that you found ordering easy and our pricing great, and that your replacement lenses are perfect.
It’s fantastic to hear you’ve already placed another order. We truly appreciate your continued support.
Kindest regards,
Barry
Clearly impressive
I was pleasantly surprised at how well my lesology glasses compared to my specsavers. The vision is as good, if not clearer! I will be sending another frame for you to refurbish, confident in your ability to deliver a first class result.
9 September 2026
Reply from Lensology
Hi Marion,
Thank you so much for your fabulous review!
We’re glad to hear that you were pleasantly surprised by the quality of your Lensology glasses and that you’re finding the vision just as good, if not clearer, than your Specsavers glasses.
It means a lot to know that you’ve been so impressed with the result that you’re already planning to send us another frame. We really appreciate the confidence you’ve placed in us and look forward to giving your next pair the same first-class treatment!
Thank you again for choosing Lensology and for your wonderful feedback. Always here to help you again!
Best regards,
Barry
Quick service
Quick service! Straightforward and easy, I will 100% be using them again :)
9 September 2026
Reply from Lensology
Hi Tyler,
Thank you for your wonderful review!
It's great to know that you found our service quick, straightforward, and easy.
We’ll be delighted to look after you again whenever you need us!
Kind regards,
Barry
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