PUMA Reviews 

DO NOT BUY FROM THIS COMPANY. I sent back an order, followed PUMA's instruction to a tee. NOTHING. It has been 10 days and NO REFUND. NOTHING. Do not buy from this company ever.

My experience with puma was great, I order from the website and they sent it to my doorsteps. I notice the size don't match som body. But I made sure I select the actual size

Scammers/thieves. Do NOT order from this company I returned my order a month ago, I can see they received it from the tracking. They’ve received the items and kept my money. I reached out to them questing when I’d likely be receiving my refund and they have ignored me. Absolutely disgusting behaviour. I will never purchase a Puma product again.

I have been ordering my shoe wears and clothes accessories from Puma, and the experience has been wonderful. Fast delivery on point once I ordered and pay. Well done Puma!

Didn’t deliver my order, cut off by customer service with no responses - no refund when requested.

My son has a football shirt barely worn, washed appropriately, logo smeared everywhere and lettering on sponsorship has lifted. I contacted customer service who replied and suggested I contact the retailer, which I’ve already done and not heard anything. I understand why they’ve passed this back but frustrating for the customer.

I returned some trainers in July and they were received by Puma on tracking! I have emailed twice about a refund and still nothing. I last returned something a few years ago and never had anything like this.
Puma I would like a refund

Ordered a football from PUMA two weeks ago and still no sign of delivery. Tried contacting the courier (EVRI) but they cannot find the parcel. Tried contacting PUMA but cannot be contacted by either telephone or chatbot. Sent emails to and still no reply. This has to be the worse aftersales shopping experience I had particularly from a big brand company. Not impressed.

28/08 update:
After a long time waiting, delivery was made today. Happy with product but not with the courier service.

A month ago I returned the differently sized shoes Puma sent me, no refund yet, no reply to emails.

Not cool puma! I placed an order because the items were at a great discount for back to school.i waited 3 weeks never got shipped when i send a message, whats the status they cancel it a week before back to school. False advertising!

I returned an order in July and i am still waiting for a refund. Puma do not answer emails, i have emailed them 3 times and still no response.

Shocking service from them. Next step will be to escalate through my bank.

Purchased 4 pairs of shoes and only received 2, Puma is unresponsive via email (emailed them 7 days ago) and their phone lines are down. Zero customer service and no way of contacting Puma in the UK.

I'm shocked by their customer service. I did a fairly large order and because they don't have a system to exchange, I ordered a few items in multiple sizes to check for fit. Luckily the return was free but whoever is looking at the return slip and then counting the items in the box is doing a terrible job. Online orders is now a normal consumer behavior and they can't even count the items right as per return slip and missed an item. So I didn't get the full return money I should've. This is now the second experience I had with Puma where customer service is not up to standard. This doesn't happen with any other online retailer let alone a global one. I would really advise against ordering or buying anything from Puma directly.

24/08 Update:
The customer service team has been responsive and have sent me the refund

Had Bad experience2 times at Puma Outlet, Manawabay store. Stock is not reliable quality, poor management and bad customer service. Not worth to buy there anymore.

Don't recommend buying there.

Ordered two pairs of shoes. They managed to deliver the package at a random location to a random person. After an after-sales e-mail they acknowledged it was a delivery mess on their part. I asked to be refunded as I don't trust the next delivery will be fine which they agreed and now almost 2 months after the sale I still wait for my refund to arrive!

This is terrible service from top to bottom!

My first two PUMA orders went smoothly, simply because I had no issues with them and therefore never had to contact Customer Service.

Unfortunately, my third order has been a completely different experience.

I reported a defective item at the end of May (order placed on May 21) and followed the instructions provided by Customer Service, including sending photos. The initial instructions were already unclear, and since then I have been waiting for a resolution for almost three months.

I have sent several follow up emails (9 emails roughly one week apart), but they have simply been ignored. Apart from an automated apology saying they were experiencing delays, I have received no meaningful response or update.

The issue itself should be very straightforward to resolve. What is unacceptable is being left without an answer for months and receiving only an automated message instead of actual customer support.

After two positive experiences with PUMA, this third one has been extremely frustrating. A voucher and an automated apology are not a substitute for resolving a customer’s problem.

Very disappointing experience with PUMA Customer Service.

Stay away from puma.com and always read trustpilot reviews before buying from new companies. Some of them are scammers.
On 28th of July I have ordered shoes for next day delivery. Today, 15th August I still haven't received them nor refunded.
Costumer support will ignore you and just send you automated emails stalling refund process.

Shocking service I returned 2 football shirts on 29th July you received them on
the 4th August still waiting on my refunds ??? 😡. Spoke with customer service not interested . I will never use your company again. I have put a claim in with PayPal

Returned an order a while ago and haven't even had an update that they are processing the return. Emailed them multiple times no response will go through my bank if needed
EDIT: contacted my bank and they refunded me after no contact with puma. AVOID

Ordered a football shirt a month ago. The wrong item was delivered and returned. This return (via Evri) was accepted by Puma on 21/07. We have sent two emails to customer service asking about the delayed refund. No call possible as Puma states this on their UK website: Our phone lines are currently unavailable, and we apologise for any inconvenience.
Just great. Never again.