PC Specialist Ltd Reviews 

47,178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,474 reviews, reviewers overwhelmingly had a great experience with this company from start to finish. Customers frequently praise the intuitive website, noting how wonderfully easy it is to customize and build personal computers tailored to their specific technical needs. Consumers also point out the exceptional delivery service, mentioning that orders arrive very quickly and are extremely well packaged to prevent any possible transit damage. However, some reviewers were not happy with hardware reliability and unexpected system crashes occurring shortly after the initial setup process. A few other people also felt that receiving faulty components or poorly assembled parts caused unnecessary frustration and required extra time to resolve.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent build quality and outstanding... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent build and attention to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast dispatch times and... See more

User experience

People report positive experiences with user experience, highlighting the intuitive custom PC builder and... See more

Service

Reviewers highlight positive aspects of service, noting that communication and updates throughout the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

Very good communication. Constant updates regarding the status of the product as well as explanations toward the timeline of each stage. With it being a large purchase it helps put your mind at ease k... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Just wanted to leave a quick review for Archie Hall in tech support. The guy was an absolute legend helping me reset my PC. He stayed on the line the whole time and explained things so clearly without... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(47,178)

2,356 reviews in the last 12 months

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Rated 5 out of 5 stars

A Company That Actually Cares!

The company provided the best communication I have ever had when making a purchase. From the ease of building the PC, their communication through the build, their guide, by email, of what to do when the product arrived and their communication throughout the delivery process. 1st class throughout. Congratulations. You put other companies to shame.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I've used PC…

This is the second time I've used PC Specialist and yet again they have surpassed my expectation. Easy configuration then clear setting of delivery expectations which they exceeded. Everything worked and I'm now using the PC - Excellent service!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

A+ Experience

Experience with PC Specialist team was nothing but smooth, helpful and answered all the questions I had.

PC I ordered was delivered fully protected and in one piece and have experienced no issues with the build quality and performance.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to make the order and see…

Very easy to make the order and see exactly what it was I requested.
Delivery time was very good also.
Communication on how to set up the commuter on initial startup was a welcome touch

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Laptop is experiencing issues

Laptop is experiencing issues, system is very unstable. I have returned the laptop and we're 8 days in since the return and they haven't even looked at it yet. Think carefully before buying, as aftersales isn't good. The laptop I had worked well initially, but has literally started crashing and resetting after 2 years. For a £2,000 laptop this is unacceptable. I am going to be without a device for a few weeks I think

7 September 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish an absolute…Dream

From start to finish an absolute brilliant experience from selecting what parts/components to going in my pc in the builder options which is a first for me never seen any other company do this i did not know anything really about computers/what parts are compatible with each other but now after using that system I'm informed if only a little. Price is fair not overly expensive, build time within days alwas kept up today on what was happening what stage the build was at and being shipped. 5 stars and been using it heavily and runs like a dream very happy. Thank you.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Was very impressed

Was very impressed. Rapid build time and delivery was also excellent. Looks great excellent cable management. Very happy.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

This is my 3rd machine from this…

This is my 3rd machine from this company and to date they have always been great , this new one being no exception , it arrived when they said it would , well packed and once installed was easy to set up .I had my own graphics card to install and the case made the access easy ,again once installed the was no hassle setting it up to run the card . The case makes the whole machine look clean and futuristic . When setting up the storage drive was not being read , a quick call to support and the issue was resolved in minutes , all in all as before a great experience so far . The delivery was on time and i was kept informed by the courier with a time slot , he arrived about midway through the allotted slot . Def recommend Pc specialist if you know what you want , even if not as you spec your machine their configurator tells you if there are any parts that wont work with the desired setup !

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great web site

Great web site. Opted for an 'off the shelf' option, which so far we have no issues at all.

Pretty much out of the box, plug and play. We have a very hapoy teenager.

Item arrived on time and very well packaged. Thank yoy

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I spent more than I initially planned…

I spent more than I initially planned to because the website educated me to the point that I knew I had to, if I was going to get what I wanted. So I'm glad of that and happy with my purchase. The decision process was made easier by the website. David

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Very pleasant company

So, I ordered a PC from them, and about two weeks after purchase-it broke. Now I am aware this is very rare, and 99% of their PC’s will come working, and perfect. For the first two weeks- it was perfect, everything worked and came how they said. Despite it breaking, when I contacted them about returns and repair, they were extremely swift - very nice support team, very contactable and all together very pleasant company. The PC breaking was just unlucky, and I would buy from this company again in future. The repair and return has cost me nothing, even when I needed a new box which was not included in the warranty, they gave it to me for free! Four stars as everything was good, just try to test the PC’s before selling them, as it was quite an inconvenience.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve bought 3 custom built PCs from PC specialist and the service has been amazing every time, from selecting parts to delivery.
My first one is now 6 years old and running great.
Never had an issue with anything, but their lifetime support service is great.
The configurator is easy to use, but I’d appreciate it if you could include a section to add notes. For example, I’m not a fan of where the RGB strips were placed, so it would be good if I could write a note to put them somewhere specific or leave them loose to install myself.
Other than that, I have zero complaints!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Custom build gaming desktop pc

I went for a custom build desktop gaming pc. I had a budget in mind so the online configuration tool allowed me to chop and change components allowing me to arrive at a good performance/budget outcome.
The tool also highlighted conflicts and suggested alternate options for some components. Very easy to use.

Online ordering easy.

Communication excellent from PCS. Received emails at every stage of process.
I liked the online flowchart that gave definitions for each stage in process also giving time estimates.

From online ordering to receipt took one week. DPD delivered item no problems. Came in two boxes all items very well packed. The tower was excellent. Components visible inside via see through side panel. Tidiness of tower wiring excellent. Worked perfectly. My granddaughter has been using for a couple of weeks with no issues.

I would definitely recommend PCS. I purchased a similar set up for my other granddaughter 4 years ago. Still working perfectly.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as expected. I had a query so called the service line and got straight through to a technician who resolved the problem.

23 August 2026
Unprompted review
Rated 2 out of 5 stars

I haven't got it running yet...

I didn't ask for Windows so I didn't receive it, but then I found that the machine won't run anything else, so I bought a copy of Windows 11 Home.
Part-way through installing Windows, while it's fetching system updates, my monitor says it has no signal and goes into energy-saving mode. Network activity ceases a few seconds later. The machine is apparently dead but with a light on.
This has happened several times, trying Installation and Repair options alternately.

13 March 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review. I’m sorry to hear you’ve experienced difficulties getting the system up and running.

We can see that the system was ordered without an operating system, with Linux selected as the intended operating system.

We’re happy to look into the issue you’re now experiencing with Windows and will reach out to you directly so that we can investigate this further and see how we can assist.

Kind regards,
PCSpecialist

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