Norstatpanel Reviews 

My experience with Norstat’s survey platform has been extremely frustrating.

An earlier survey crashed repeatedly with a server side “Fatal error when executing user-defined code”. I tried several times over two days and received different error reference codes each time.

With the latest survey, the second page simply stopped. It displayed “Loading…” indefinitely and never continued. After that, the website temporarily degraded into a broken, unformatted page. When the site recovered, the survey had disappeared from my list of open surveys.

Trying to access it again then produced an error saying that I had already accessed the survey, while the backend reported that the survey source was “already completed”. I had not completed it.

I also tried the mobile app. It rejected my login credentials several times, even though exactly the same credentials worked on the website. I use a password manager to enter my login credentials, so this was not a typing error. Later, without changing the credentials, the app finally accepted the login.

If a company wants people to spend their time completing surveys, it should provide a platform that works reliably enough to let them do so. At this point I have spent far too much time dealing with Norstat’s technical problems instead of actually answering surveys.

I'VE GOT MENTAL HEALTH AND LEARNING DISABILITIES AND SHOULDN'T BE TREATED LIKE THIS. I'VE COMPLETED SURVEYS THEN I GET DISQUALIFIED. THEY OWE ME OVER 300 POINTS AND STILL TRYING TO GET THESE. I'M VERY SUICIDAL AND THIS ISN'T HELPING ME

I have been completing surveys for over a year, but when I try to redeem my points it loops around asking for the same verification again and again, and recently multiple surveys error out. There support used to respond same day to issues like this, but now they only respond weeks later or don't respond at all

I've been doing surveys with Norstatpanel UK for a few years now with hardly any issues. It has always been good until a week ago, when for no apparent reason my account was frozen. They initially replied to my enquiry saying "We are in the process of carrying out a quality check on your account and we shall be in touch shortly once completed."
However since then emails and requests have been ignored. They owe me £13.60, which doesn't seem much but if they're doing this on the scale it appears from Trustpilot then it is a massive scam. I don't know if it has changed ownership or the company is now in trouble but this is not the way to go.

I have pressed unsubscribe on their emails several dozens of times and still these people will not free me, continually sending me their obnoxious surveys, time and time, again.

Do not sign up with these scandalous people they will not unsubscribe you.

If only I could discover an Ombudsman to wipe these dreadful people off the face of the earth.

Why on earth do they have an "unsubscribe" button on every email they send out yet choose to ignore ones request for ever?

I think this company is having a clearout of members for some reason.Surprised to see so many members having their accounts frozen recently..well guess what?...add my name to the list..and I've only been with them a few months so haven't attained reward level points...and now seems I never will. Very strange behaviour ,but not unique,from such a large company I must say in this industy. If this is how they treat new members I'm glad I know now. Keep away ,guys.

Yet again another member being told lies and given fake excuses to block my account to avoid paying out for time spent over a long period completing surveys and projects , they are failing to show evidence and won’t listen to your claims , this. Is Clearly an untrustworthy site that is only outcome is to block and steal your rewards for themselfs , I have now wrote to trading standards and the RIC as I feel this a fraudulent scam to steal your earning and won’t allow you to receive reward from all the project and invite you made , I been a member for over a year or so and this is the way they treat you , my only down fall was saving my point up and not converting them earlier now I lost almost £100 or so . This site need to be shut down if still going conduct itself the way they are . Fake , false , misleading , & shameful .

Complete waste of time and scam.
Lots of emails, I then decide to do a survey with a promise of lots of 'coins / points'. Spend 15+minutes completing the survey.

Once completed, I get told 'You are not eligible for any rewards as we've already had enough responses'. So I got nothing for the time I spent filling in the survey.

That in my books is a SCAM.

I logged in this morning only to see a message on screen that said my account had been frozen.
Not understanding why as my account was at 100% and i was at the top tier i contacted support.
They replied and said due to pre screener irregularities.Pre screeners are normally your age,m/f,and region so how did i irregularly fail that,i am F-52 and live in the southwest.
I replied to them and stated i had just changed from a Samsung phone to iPhone,i do not have a VPN,also that some recent surveys have been for my teen.
Now if he has mad a mistake completing a survey it is appalling they have frozen me out,he is a child!
I put in for 2 x£10 bank transfers,one on 21st and the other on 22nd as my points had built up.
I asked in the email i sent them what would happen to these payments but like i said no reply.
I am wondering if the 2 payments have flagged their system,but i earned the points fair and square.
This is totally unethical on their part and the lack of reply is so unprofessional.

I see on here a good few people have had the same issue as me.
This is unfair that we have put our time and effort into completing surveys for a dead end.

Email reference 1344931 (for Norstatpanel)

Redeemed gift card usually instant but never got the link to redeem it any help

I've been a member for a long time and have always had a good experience with Norstat. It's an easy way to earn gift cards and treat myself to a little something extra now and then.

They steal your points & then block access of you’re not careful, I have over 300 coins that they have stolen from me!

My account was frozen without a clear explanation, and my emails to support have gone unanswered.

I believe I am shadow-banned after realising I can no longer participate in any survey. I can still access my account page though.

The sympton is when I click "Next" after launching the survey through the link, it does not do anything. I have tried the survey links both on my computer and the phone using different browsers.

I have sent three tickets on this issues and they have yet to reply me.

7 Aug 26 update: After getting a few surveys through, I am getting shadown-banned again. Support team did not reply to my tickets.

Three screen outs and over an hours of wasted time! I complete these surveys for charity and its hard enough without being cheated out of payments.

I've been using Norstatpanel for two years now, and I've had barely any problems. Obviously, the daily surveys don't pay much (around 10 cents per minute), but sometimes you get invited to larger projects where you can earn much more. You can't exchange your coins for money, only for coupons, but that has worked great for me.

I created an account , made history and earned coins but all of sudden , they blocked my account. When I asked from them why then they replied "you did not meet the quality" , it was surprising answer as if I was not meeting the quality so how they blocked me after years , not in the beginning , afterwards , they stoppled replying.

So for me , they have some hidden intentions behind , can not say exatly but might be stealing individual information , sending malware etc or something else.

They should be honest with thier users. If they will keep doing this, dont think so , people will spent their time and at the end, they will have nothing by having thier account blocked without any valid reason.

Total scam the giftcard doesn't download! I've wasted so many hours answering surveys and gained enough coins to convert to a £15 giftcard...but unfortunately when it came to downloading it the site just freezes! I contacted surport and they asked for a screenshot which I sent to them and now I'm just being ignored.

I really like them, the customer services replies super quick which is perfect. You can actually earn real money with it because you can transfer the coins into giftcards.
I highy recommend it because its worth it

Signed up via an Instagram ad, seemed like an interesting concept and was eager to get started, created an account and went to bed, woke up to my account being frozen and when I contacted support they simply said frozen due to irregularities in data, no further explanation or clarity. Don't waste your time with this service.