Superb from start to finish. All the Optical Express staff were friendly, informative and professional. Transformative experience. 3 weeks ago I had to wear glasses constantly. The morning after the o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Written by the company

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience going through the consultation process with Heather and Andras. I feel very informed and confident going into my surgery, and they have been very helpful answering any questions and concerns I have raised. Excellent service provided. I highly recommend using the Maidstone clinic.

Reply from Optical Express UK
In by and Gizem that dealt with me were professional and explained everything clearly with me
I will definitely get my eyes to be corrected

Reply from Optical Express UK
Atteded Optical Express in Belfast today for a consultation in regards to having Cataract Surgery Jenny and Maeve were very thorough during the tests and explained everything in detail as each test was carried out. Surgery to go ahead at beginning of October, or sooner if there's a cancellation.

Reply from Optical Express UK
My wife and I visited Optical Express at the Gyle Centre Edinburgh yesterday, we found the service to be excellent and the staff, Cynthia, Donna, Tegan, Gayle and Alison to be very helpful and professional. Nothing was too much trouble and their patience and assistance was exceptional.
I would recommend.

Reply from Optical Express UK
Seen in ST.Enochs today by Ameenah and Yvonne. Very good service

Reply from Optical Express UK
I had a great experience with St Enoch Optical Express. The staff were friendly, professional, and welcoming from the moment I arrived. Everything was explained clearly, and I never felt rushed during my appointment.
The service was efficient and well organised, and the team took the time to answer my questions and make sure I was comfortable with everything. I really appreciated their helpful and caring approach.
I would definitely recommend Optical Express at St Enoch to anyone looking for professional eye care and excellent customer service. Thank you to the whole team!

Reply from Optical Express UK
To start off, I wasn't keen on eye surgery right up to laying down in theatre but I needn't have worried because the procedure was excellent. No pain, no worries and the professionalism was there from all the staff the moment I entered the building right through to the aftercare.... excellent service, well done Optical Express. I would recommend whole heartedly.

Reply from Optical Express UK
Amazing service lbby and gizem where first class

Reply from Optical Express UK
Very helpful and quick had a great experience at the St Enochs branch was seen by Shiona Yvonne two great ladies

Reply from Optical Express UK
15 8 26 one day after surgery in Nottingham and I couldn’t be happier
Pretty and the pre/post opp team at the Leicester branch are so warm and welcoming I would 100% recommend
Very patient and reassuring and have the time to answer any questions I had
Thanks to all the optcal express team

Reply from Optical Express UK
Very friendly Anita and alia were extremely helpful gave great advice and were both very informed. The initial phone call information was quite different unfortunately however they took their time and made sure I got the best price and best option available. Haven't had the surgery yet but definitely feel more confident now then I did before highly recommended them

Reply from Optical Express UK
FROM START TO FINISH I FELT WELCOMED/ RELAXED AND SAFE.
THE STAFF ARE PROFESSIONAL ,MADE THE EXPERIENCE SMOOTH AND A LOT LESS WORRYING AS IT COULD HAVE BEEN
THE 2 GRAEME'S ARE BRILL , A GIRL FROM THE DUNDEE OFFICE ( THINK ) WAS LOVELY AND LOVES THE LAD (ORIGINALLY) FROM ELGIN WAS LOVELY TOO.
HAVING THE SURGERY WAS A BT WORRYING BUT THEY MADE IT FEEL AS F I WAS SEEING FRIEND AND TOOK THE WORRY AWAY
EVERYTHNG EXPLANED SO WELL..
I HAD TO ALSO VISIT GLASGOW FOR THE SURGERY AND FROM START TO FINSH , EVERY SNGLE ONE OF THEM WERE AMAZNG TOO ..VERY VERY HAPPY AND WILL DEFO BE RECOMMENDING

Reply from Optical Express UK
Had a great consultation at the Glasgow branch with Owen. He was super informative and reassuring. The team made sure to re-do any tests they were unsure of to so that they were 100% sure LASIK was the best option for me. Thanks!

Reply from Optical Express UK
What can I say, I visited an optician in town to have a small repair done on my glasses.YES we can do that for you, After 5 mins of taking all my details
, name address email phone number etc. I was then told that they couldn't do it as I was not registered with them. Next stop BOOTS OPTICIANS, Yes we can do that for you...for £7.50....for a rubber nose guard...NO I DONT THINK SO. Next stop OPTICAL EXPRESS DARLINGTON High Row. What lovely welcoming staff, I spoke to the young girl on the till who then passed me onto the manager, another lovely lady who started working on my glasses straight away. All done in 5 minutes, glasses then expertly cleaned and given a new hard case. When I asked how much service was...it is free. I shall be going to OPTCAL EXPRESS for my next pairs of glasses in the future if this the service you get. Thanks to the two lovely members of staff. Also I did go back into BOOTS and showed the lady who wanted to charge me £7.50 my new fixed glasses and new case..I said you need to go to OPTICAL EXPRESS...FREE SERVICE, then left leaving her looking stunned. I had to laugh, cheered me up all day. Thank you once again, I will be back.

Reply from Optical Express UK
Maria at Optical Express in Ayr saved my holidays by fixing my glasses fast and uncomplicated. I would like to thank her this way for the excellent service!

Reply from Optical Express UK
I'm glad I went with Optical Express Cardiff. Everyone was very polite and friendly. Arjun, who did my consultation, was very polite and helpful, explained everything in great detail and made me feel comfortable throughout the entire process. Elly, who was my optometrist, was lovely, polite and a great help. Everything was explained to me clearly, and any questions I had were answered. I would highly recommend anyone that needs eye correction surgery come to Optical Express.

Reply from Optical Express UK
What a star. Adjusted my glasses for me with no charge. Just got off an international flight where they hit the floor. Thankyou!

Reply from Optical Express UK
Great service great people really good experience thanks all

Reply from Optical Express UK
Very friendly with professional knowledge and informative procedures, eye tests done very thoroughly with modern equipment, making the whole process easy and comfortable

Reply from Optical Express UK
From the initial phone consultation with Neeta, to my appointment at the Leicester clinic with Preeti the optometrist & the surgery in Birmingham with Dr Mughal, I felt so reassured and in good hands. Each person I dealt with was fantastic and so knowledgeable. I wish I had LASIK Idesign sooner, the procedure & healing process were not as bad as I imagined & I’m so pleased with my eyesight now!

Reply from Optical Express UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.