Optical Express UK Reviews 

19,087
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and professional staff members who consistently make appointments feel comfortable, welcoming, and highly informative. People also deeply appreciate the exceptional service and thorough medical care provided throughout their eye tests and various surgical procedures. However, some people mentioned experiencing frustrating communication barriers or unexpected complications following their appointments and procedures. A few reviewers were also genuinely dissatisfied with inadequate aftercare support or unhelpful interactions with staff during their visits. Consuming time and causing unnecessary stress, these challenges left certain individuals feeling disappointed with the overall resolution process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are warm, welcoming, and... See more

Service

People report positive experiences with service, highlighting the friendly welcome and professional care... See more

User experience

Clients share positive opinions on user_experience, highlighting a welcoming and comfortable environment from... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff go the extra mile and provide... See more

Location

Users describe ambiguous interactions with location, reflecting mixed experiences across different branches.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb from start to finish. All the Optical Express staff were friendly, informative and professional. Transformative experience. 3 weeks ago I had to wear glasses constantly. The morning after the o... See more

Company replied

Rated 5 out of 5 stars

Appointment on Sunday 9th August 2026 , Really great experience, explained in detail very helpful and professional staff couldnot do enough for us . We felt very comfortable. Anita and soarah were... See more

Company replied

Rated 5 out of 5 stars

Had my consultation at Stuart house today and it was a great experience, especially as I was a little nervous. Louisa and Tasha put me at my ease with their friendly and professional approach. Equipme... See more

Company replied

Rated 5 out of 5 stars

Hello.. my name is Zia I been to Optical Express Trafford Centre Store for the glasses of my 6 years old Daughter.. The staff there was very professional helpful specially “Shaffa” she helped my daugh... See more

Company replied


Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Optician
  6. Optometrist

About Optical Express UK

Written by the company

For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.

Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery

Written by the company

At Optical Express life-changing laser eye surgery starts from only £595 per eye*
Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
World leading laser eye clinics
Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
State of the art clinics and treatment centres
Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
Innovative technology
Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
Life-changing procedures
Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
Affordable laser eye surgery options
Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
Comprehensive aftercare
The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.6

All reviews

(19,087)

3,436 reviews in the last 12 months

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Rated 5 out of 5 stars

Consultation

Very good experience going through the consultation process with Heather and Andras. I feel very informed and confident going into my surgery, and they have been very helpful answering any questions and concerns I have raised. Excellent service provided. I highly recommend using the Maidstone clinic.

15 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi there, Hayden. Thank you for taking the time to leave your 5-star review; we really appreciate it. We do want to ensure all our patients are well-informed and feel confident when choosing Optical Express for their treatment. We will certainly pass on your kind words to Heather and Andras; I'm sure they will be delighted to hear this. Your recommendation means everything. Thanks again, and we can't wait to start this journey with you. Take care.

Rated 5 out of 5 stars

In by and Gizemm professional manner

In by and Gizem that dealt with me were professional and explained everything clearly with me
I will definitely get my eyes to be corrected

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Edmond. Thank you so much for your 5-star review; we will pass on your kind words to Gizem. We look forward to continuing this journey with you. Please reach out if you need anything else. Take care.

Rated 5 out of 5 stars

Atteded Optical Express in Belfast…

Atteded Optical Express in Belfast today for a consultation in regards to having Cataract Surgery Jenny and Maeve were very thorough during the tests and explained everything in detail as each test was carried out. Surgery to go ahead at beginning of October, or sooner if there's a cancellation.

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Brian. Thanks for taking the time to leave your 5-star review. We want all our patients to be well-informed when they are choosing our services. We can't wait to continue this journey with you. If you need anything else, please don't hesitate to reach out. Thanks again and take care.

Rated 5 out of 5 stars

Excellent Opticians.

My wife and I visited Optical Express at the Gyle Centre Edinburgh yesterday, we found the service to be excellent and the staff, Cynthia, Donna, Tegan, Gayle and Alison to be very helpful and professional. Nothing was too much trouble and their patience and assistance was exceptional.
I would recommend.

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Alastair. Thank you for leaving your 5-star review; we really appreciate you taking the time. We are delighted to hear how excellent you found the service provided. We will pass on your kind words to Cynthia, Donna, Tegan, Gayle, and Alison. If you need anything else, let us know. Your recommendation means everything. Take care.

Rated 5 out of 5 stars

I had a great experience with St Enoch…

I had a great experience with St Enoch Optical Express. The staff were friendly, professional, and welcoming from the moment I arrived. Everything was explained clearly, and I never felt rushed during my appointment.

The service was efficient and well organised, and the team took the time to answer my questions and make sure I was comfortable with everything. I really appreciated their helpful and caring approach.

I would definitely recommend Optical Express at St Enoch to anyone looking for professional eye care and excellent customer service. Thank you to the whole team!

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, thank you for leaving your wonderful review of Optical Express St Enoch. We do want all our patients to feel welcome and at ease when they attend their local Optical Express clinic. Patient care is paramount to us, and we want to accommodate all our patients where we can. Your recommendation is invaluable; you're most welcome! Thanks again, and take care.

Rated 5 out of 5 stars

Lense replacement

To start off, I wasn't keen on eye surgery right up to laying down in theatre but I needn't have worried because the procedure was excellent. No pain, no worries and the professionalism was there from all the staff the moment I entered the building right through to the aftercare.... excellent service, well done Optical Express. I would recommend whole heartedly.

3 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Dave. Thank you so much for taking the time to leave your 5-star review. We strive to uphold and maintain a high level of professionalism with all our patients. We are absolutely thrilled to read how excellent you found the surgery to be. We are looking forward to continuing this journey with you. Your recommendation means everything. If you do need anything else, please reach out any time. Take care.

- You can discover how you and your friends and family can benefit from life-changing eye surgery by visiting our website: https://www2.opticalexpress.co.uk/refer-a-friend/

Rated 5 out of 5 stars

Amazing service lbby and gizem where…

Amazing service lbby and gizem where first class

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Keith. Thank you so much for the 5-star review; we will pass on your kind words to our colleagues. I'm sure they will be pleased to hear this. Take care.

Rated 5 out of 5 stars

Very helpful and quick had a great…

Very helpful and quick had a great experience at the St Enochs branch was seen by Shiona Yvonne two great ladies

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, William. Thanks for the 5-star review; we will pass your kind words on to Shiona and Yvonne. Thanks again, and take care.

Rated 5 out of 5 stars

15 8 26 one day after surgery in…

15 8 26 one day after surgery in Nottingham and I couldn’t be happier
Pretty and the pre/post opp team at the Leicester branch are so warm and welcoming I would 100% recommend
Very patient and reassuring and have the time to answer any questions I had
Thanks to all the optcal express team

14 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Adam. Thank you for taking the time to leave your 5-star review. We do strive to be as welcoming and accommodating as we possibly can be with all our patients. Your recommendation means everything and truly is valuable. You're most welcome. If you need anything else, please let us know. Take care.

- You can learn about how you and your friends & family can benefit from your positive experience by visiting our website - https://www2.opticalexpress.co.uk/refer-a-friend/

Rated 5 out of 5 stars

Very friendly Anita and alia were…

Very friendly Anita and alia were extremely helpful gave great advice and were both very informed. The initial phone call information was quite different unfortunately however they took their time and made sure I got the best price and best option available. Haven't had the surgery yet but definitely feel more confident now then I did before highly recommended them

15 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi there, Adam. Thanks for the 5-star review. We do want to ensure that our patients are well informed and know where they stand, and understand their options. Your recommendation means everything, and we hope to hear from you in the future. Please reach out if you need any more support. Take care.

Rated 5 out of 5 stars

STIRLING STAFF THANK YOU

FROM START TO FINISH I FELT WELCOMED/ RELAXED AND SAFE.
THE STAFF ARE PROFESSIONAL ,MADE THE EXPERIENCE SMOOTH AND A LOT LESS WORRYING AS IT COULD HAVE BEEN
THE 2 GRAEME'S ARE BRILL , A GIRL FROM THE DUNDEE OFFICE ( THINK ) WAS LOVELY AND LOVES THE LAD (ORIGINALLY) FROM ELGIN WAS LOVELY TOO.

HAVING THE SURGERY WAS A BT WORRYING BUT THEY MADE IT FEEL AS F I WAS SEEING FRIEND AND TOOK THE WORRY AWAY

EVERYTHNG EXPLANED SO WELL..

I HAD TO ALSO VISIT GLASGOW FOR THE SURGERY AND FROM START TO FINSH , EVERY SNGLE ONE OF THEM WERE AMAZNG TOO ..VERY VERY HAPPY AND WILL DEFO BE RECOMMENDING

14 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi there, Gillian. You're most welcome. We do strive to welcome all our patients to their local Optical Express clinic; we want you to feel relaxed and as safe as you can be when you visit us. Your kind words are appreciated, and we will certainly pass them back to our colleagues. I'm sure they will be very pleased to hear this. Your recommendation is invaluable and truly means everything. If you do need anything else, please reach out any time. We look forward to your next visit. Thanks again and all the best.

To learn more about how you, as well as your friends and family, can benefit from your positive experience, please visit our website: https://www2.opticalexpress.co.uk/refer-a-friend/

Rated 5 out of 5 stars

Glasgow Consultation with Owen

Had a great consultation at the Glasgow branch with Owen. He was super informative and reassuring. The team made sure to re-do any tests they were unsure of to so that they were 100% sure LASIK was the best option for me. Thanks!

15 August 2026
Unprompted review
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Reply from Optical Express UK

Hi there, Tamzin. Thanks for the 5-star review. We do want to be as informative and reassuring as we can be with all our patients. We're thrilled to read how pleased you were with your consultation. If you do need anything else, please don't hesitate to reach out. Take care, and thanks again.

Rated 5 out of 5 stars

Fabulous Staff

What can I say, I visited an optician in town to have a small repair done on my glasses.YES we can do that for you, After 5 mins of taking all my details
, name address email phone number etc. I was then told that they couldn't do it as I was not registered with them. Next stop BOOTS OPTICIANS, Yes we can do that for you...for £7.50....for a rubber nose guard...NO I DONT THINK SO. Next stop OPTICAL EXPRESS DARLINGTON High Row. What lovely welcoming staff, I spoke to the young girl on the till who then passed me onto the manager, another lovely lady who started working on my glasses straight away. All done in 5 minutes, glasses then expertly cleaned and given a new hard case. When I asked how much service was...it is free. I shall be going to OPTCAL EXPRESS for my next pairs of glasses in the future if this the service you get. Thanks to the two lovely members of staff. Also I did go back into BOOTS and showed the lady who wanted to charge me £7.50 my new fixed glasses and new case..I said you need to go to OPTICAL EXPRESS...FREE SERVICE, then left leaving her looking stunned. I had to laugh, cheered me up all day. Thank you once again, I will be back.

11 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Wow, Christopher! Thank you so much for leaving your detailed review of your recent visit to Optical Express Darlington. We really appreciate your kind words and will certainly pass them on to our colleagues at the clinic. We strive to be accommodating and as helpful as possible to all patients who visit their local branch. We look forward to your next visit and hope you are enjoying your glasses. Thanks again, and take care

Rated 5 out of 5 stars

Maria at Optical Express: Excellent Service!

Maria at Optical Express in Ayr saved my holidays by fixing my glasses fast and uncomplicated. I would like to thank her this way for the excellent service!

1 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi there! Thank you for leaving your 5-star review. We really appreciate your kind words and will pass them back to Maria, I'm sure she will appreciate hearing this. Enjoy the rest of your holidays, and take care

Rated 5 out of 5 stars

I'm glad I went with Optical Express…

I'm glad I went with Optical Express Cardiff. Everyone was very polite and friendly. Arjun, who did my consultation, was very polite and helpful, explained everything in great detail and made me feel comfortable throughout the entire process. Elly, who was my optometrist, was lovely, polite and a great help. Everything was explained to me clearly, and any questions I had were answered. I would highly recommend anyone that needs eye correction surgery come to Optical Express.

15 August 2026
Unprompted review
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Reply from Optical Express UK

Thank you for sharing your wonderful experience Charlie. at our Cardiff clinic. We are so pleased to hear that our team provided such a polite, friendly, and helpful service,

Rated 5 out of 5 stars

What a star

What a star. Adjusted my glasses for me with no charge. Just got off an international flight where they hit the floor. Thankyou!

15 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hello Simon, We're so glad we could assist you right after your international flight! It was our pleasure to help with your glasses. Thank you for your kind words.

Rated 5 out of 5 stars

Great service great people really good…

Great service great people really good experience thanks all

12 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi Carrie, We're so happy to hear you had such a positive experience with us! We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Very friendly with professional…

Very friendly with professional knowledge and informative procedures, eye tests done very thoroughly with modern equipment, making the whole process easy and comfortable

15 August 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi Andrey, thank you for taking the time to leave your 5-star review. We strive to make the whole process as seamless as possible, and we want all our patients to be well-informed when choosing our services. If you need anything else, please don't hesitate to reach out. Take care

Rated 5 out of 5 stars

I wish I had LASIK idesign sooner!

From the initial phone consultation with Neeta, to my appointment at the Leicester clinic with Preeti the optometrist & the surgery in Birmingham with Dr Mughal, I felt so reassured and in good hands. Each person I dealt with was fantastic and so knowledgeable. I wish I had LASIK Idesign sooner, the procedure & healing process were not as bad as I imagined & I’m so pleased with my eyesight now!

16 July 2026
Unprompted review
Optical Express UK logo

Reply from Optical Express UK

Hi Laura, Thank you so much for sharing your wonderful experience! We are absolutely delighted to hear that you felt so reassured and in good hands throughout your journey.

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