DX Reviews 

Shocking.
Awaiting rug ordered 10 days ago.
Multiple daily messages saying it’s arriving but still has not.
Don’t use this company if you can avoid it. It’s connected to Argos delivery.

Potentially the worst delivery company I ever dealt with.

I live in London I and I have been waiting for them to deliver an urgent parcel with repeated failure. In three separated instances in the span on two weeks, on the designated delivery day I have waited at home the whole day (taking time off the office) to sign the parcel - and the driver did not show up. I have received on all three instances a message that the driver missed me, when in fact the driver did not show up.

Note since the first attempt I have asked multiple times customer service to pass on the message to the designated driver to call me if they were having issues but no driver ever called (I guess because they did not even try to deliver).

Customer service is completely useless because they say they cannot guarantee delivery on the day and they cannot even communicate with the driver.

I have escalated this with the government office who chose them as their delivery partner and hopefully they will make wiser decisions on who to trust their parcels (containing sensible documents) with.

Driver communicated well about delivery time and arrival. Very polite

There was good tracking information and the package arrived intact and before the predicted date.
Thanks.

Good communication, on-time delivery, useful tracking, helpful 2-man team and item shipped with care. No issues at all.

Damaged goods

I am writing to make a formal complaint about the delivery service provided by DX Express.

We are a business and regularly order a large amount of stock for our shop. Our supplier used DX Express to deliver our latest order.

* Yesterday, 11/09/2026 at around 8:30pm, we received a message saying “Sorry, we missed you.”
* This is not correct. Our shop was open until 10:00pm, and nobody came to the premises to attempt the delivery.
* It is possible that the driver went to the wrong address, but either way, the delivery was not attempted at our business.
* We have now been left without important stock for the weekend. This is causing us to lose sales and money, as well as leaving our customers unhappy because we cannot provide the products they are looking for.
* The redelivery has now been arranged for Monday, which is too late for our business and could have been avoided if the delivery had been handled properly in the first place.

This is extremely disappointing and unacceptable for a business delivery service. We expect an explanation as to why the parcel was marked as “missed” when our business was open and no delivery was attempted.

I will also be raising this issue with our supplier and asking them to reconsider using DX Express for our future deliveries. We order a significant amount of stock, and we need a reliable delivery service that understands the importance of delivering to businesses on time.

Please investigate this matter and provide me with an explanation.

Very quick delivery helpful and friendly driver very happy with the service

Only one box was delivered and when I called the driver he didn’t seem to know what he was talking about and blamed it on the company I ordered from. Still have not received my second box

Wasn’t in when they delivered, however my colleague was and she said they were extremely helpful. The delivery drivers were kind enough to bring all the many heavy parcels of nursery furniture up the stairs for me, which I was extremely grateful for as it would have been a struggle otherwise. Prompt delivery and great service

Just received a text to say a delivery was attempted. No you did not!! I have been waiting all morning. I don’t think the driver even bothered to even drive down here! On the tracking it was saying he was at least a couple of hours away, next minute I receive the text saying a delivery was attempted!! What a useless service!!

Rearly helpful guys from your end from reading i believe the 2 of them. Shame more people aren't like that

More chance of getting a hold of Maddy Mccan than getting through to this lot, shambles of a customer service

The driver put 2 lines as a signature stating it had been signed for when it hadn’t - it was just left in a corridor. Called to ask where second parcel was and was put on hold for over 45 mins by which time the customer service centre was closed. Should be open today (Saturday) but when I press the button to speak to someone the call is just ended. Terrible service.

I paid for a two person delivery to deliver a bed and mattress to my son at his new home. One person delivered the bed and mattress and the second person took a picture. They didn’t even take it to the bedroom. My sister had a dusk bed delivered and they took it to the bedroom for her. My son was on his own and had to struggle. Was not happy when I heard about this.

Was late in collecting the item that i needed asap wanted 10£ to deliver on a Saturday left me in pain with headache all weekend with headache as the item they had was my glasses . Not good service at all definitely wouldn’t recommend..

My house is difficult to find, they rang for directions and were very polite. Friendly guys who treated my delivery with care

Terrible absolutely the worse delivery company. 3 failed deliveries one apparently a breakdown, next day no show with a call to arrange next day and then today ( the next day) a call to say wont be possible no reason why and system citing warehouse error. Absolutely shocking service asked for a managers call back and complaining to Wickes where I ordered it from and wont be ordering from there again.

Great communication, arrived on time, helpful staff 👍