MPB Reviews 

60,107
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,513 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the secondhand equipment, noting that items arrive safely and are very carefully packaged for secure delivery. Consumers also appreciate the consistently fair pricing, the wide selection of items, and the straightforward, reliable process for buying and selling photography gear. Some reviewers were not happy with item valuations, mentioning that trade-in offers were occasionally lowered or fell short of initial expectations. A few other people also noted occasional issues regarding the accuracy of condition descriptions or experienced unexpected delays with shipping and customer support processing.

What people talk about most

Product

Consumers find product quality and descriptions to be exceptionally reliable, often praising the secure... See more

Quality

Customers consistently note positive experiences with quality, frequently praising that items arrive in... See more

Service

People report positive experiences with service, frequently highlighting quick transactions, fair pricing,... See more

Price

Customers expressed general satisfaction, noting that the pricing is fair and provides great value for both... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super fast shipping, secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When buying and payment runs as expected it easy to rate a company high since everything went as expected. The true challenges is when things goes wrong. In this situation we get to know about the com... See more

Rated 5 out of 5 stars

Purchased a Canon 70-200mm 2.8 L IS III USM, first lens that arrived definitely had something off with focus, just soft overall. MPB (Donavan especially) was amazing to work with in exchanging for a n... See more

Rated 5 out of 5 stars

Absolutely incredible customer service, real people and quick response times. Products they sell are impeccable and to my knowledge always better than described. Coupled with the 12 month warranty... See more

Rated 5 out of 5 stars

Great value used 55-210mm for my Cannon EOS R100. Next day (paid for) delivery was received promptly and exceptionally well packaged. Great condition with no visible exterior damage of any sort. Test... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

60K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(60,107)

9,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything is easy with MPB

Everything is easy with MPB. I bought a Nikon D7500 camera body from them and it really wasn't the right camera for me. Their return policy is great and the return and refund was fast. I also bought a Canon RF extra wide angle zoom lens. The lens was exactly as it was described and works perfectly.

I wouldn't hesitate to buy from them again and will definitely recommend them if asked.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Transaction

I was a smooth experience I received close to my quoted price. Only a $20 difference. Not going complain about that! Thank MPB! Customer service was helpful with time line. Would do business with them again.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Broken product listed as “like new”

Bought a davinci mini panel listed as like new. It arrived today so I spent some time checking it over. When I removed the middle wheel I noticed yellow paper in the holes where the wheel sits, thinking it was packaging I took the paper out and replaced the wheel.

On turning the wheel it made a bad scraping noise so I removed the wheel again and on inspecting the metal pins on the wheel itself noticed two were broken.

Some other mpb didn’t check the product when they bought it or they did check it and put the paper in the holes to hide the fact the wheel pins were broken, either way it’s poor service.

22 September 2026
Unprompted review
MPB logo

Reply from MPB

Thank you for sharing your feedback. We’re very sorry to hear the item arrived in this condition.

All used equipment sold by MPB is inspected before listing, and an issue like this should have been identified before the item was made available for sale. We understand how concerning this is, and we’re sorry this has damaged your confidence in the purchase.

We have not been able to locate the specific transaction from the details provided in the review, but we would like to review this further and make sure the issue is flagged with the correct team. Please contact us through mpb.com with your order number so we can investigate the inspection record and help arrange the next steps for return or resolution.

We’re sorry again for the shortfall here, and we appreciate you bringing it to our attention.

Rated 5 out of 5 stars

Great Experience.

Even though the item I purchased had to be returned, the process was very easy and customer friendly. I’ve purchesed several items with no issues at all. Prices are very

.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a camera for about a thousand…

I ordered a camera for about a thousand Euros. They accepted my order, my delivery address and everything. Then, three days later, I got a cancelation email saying that "for security reasons" the order is cancelled because my delivery address has no street name. I live in Greece, in a village, where are no street names. The government itself accepts my address as a valid one, and all the orders I've ever made from around the world, Europe, China, everywhere, Amazon, and everywhere else they all deliver to my house with no problems. I chatted with the support and they insist that I have to provide a street name AT THE SAME TIME I AM TRYING TO EXPLAIN THAT THERE ARE NO STREET NAMES. Their service is ridiculous and disappointing. They are bringing "security reasons" on the table, for not having a street name which is really common in Greece and half of Europe, as if they sell nuclear weapons or something. I will never try to buy anything from them.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Does what it says on the tin.. !

I recently traded a lens with MPB and I have to say they make it extremely easy and also give you a very fair price.. there was a slight delay, but when I spoke to them on the phone they were really helpful, and the minor issue sorted the same day.. I can highly recommend them for their excellent service and huge selection of gear… 11 out of ten in my book *****

16 September 2026
Unprompted review
Rated 1 out of 5 stars

Excellent condition obviously isn't!

I purchased a camera listed as "excellent " .I also paid £8.95 for delivery. The camera arrived and on checking it out I found that the touch screen was not working even though it was set to be in the camera menu. I initiated a return as I paid a good sum of money for it reflecting the camera's condition. To my mind "excellent condition" would imply that all was working .I must say that MPB's return system works very well. I have now received a refund less the £8.95 that I paid for postage.
That to me is a "rip off" why should I be out of pocket when I purchased a camera trusting it to be in excellent condition. To add insult to injury I'm pretty sure that said camera is on sale again or at least one for the same price is and with the same description. A bad experience that I will not chance again by purchasing from MBP.

9 September 2026
Unprompted review
MPB logo

Reply from MPB

Hi,

Thank you for taking the time to share your experience with us.

I'm sorry to hear about your experience. A member of our Senior team will contact you to provide support within 1 working day.

If you do have any further questions, we are here on Live chat Monday-Friday 9 am-5:30 pm, and our phone lines are open Monday-Friday 9 am-5 pm 0330 024 5556.

Best wishes,
MPB UK

Rated 4 out of 5 stars

Honest

Fast and easy to sell. Fair prices honest answers. My only advice is to change the payment method to include PayPal or Venmo. Not everyone has a bank account or is comfortable putting it out.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

For selling

For selling, everything is handled smoothly and promptly, from shipping to payment. Grading and offers are fair and competitive. Great communication, too.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

They increased my offer!

Ben from MPB very helpful via email. Had a good offer for my camera originally online which I accepted. Posted the camera off to be in bspected, expecting them to review their offer downwards once they it.
However, they increased the offer which was very unexpected. Great company, will recommend to my friends, and will look to buy new gear in the future.

19 September 2026
Unprompted review

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