Morphy Richards UK Reviews 

I called customer service as machine went faulty after 21 months Had to provide photo evidence. Outcome offered new machine pleased with outcome as purchased from Morphy Richards Website has a 3 year guarantee

My kettle stopped working while still under warranty. After contacting customer services, I was sent a new kettle which arrived quickly. Thank you to Millie - great service!

My kettle developed a problem whilst still under warranty - I contacted customer services who solved my problem swiftly by replacing with a new product. Couldn’t ask for a better service. Thank you to Millie who dealt with me.

Moved house and no steam oven in the kitchen. Revived the Morphy Richards steamer from the attic. It worked, but we'd lost the handbook on the way. One email later and Morphy Richards sent us one. What excellent service, and more than that, the steamer is working well and is now more than 20 years old. Thank you for the steamer and the service Morphy Richards!

My generator iron sole plate was sticking to clothes and, although this was not covered by warranty, Morphy Richards very kindly replaced iron.

i had a problem and they sorted it asap. I ordered a bread bin from the website and it got delivered the next day. When i opened the box i notice there was a dent in it and the top part of the metal looked a bit bowed. I sent them an email with some photos and they replied back almost instantly (a person, not a bot). They are sending me a new one with no problems. It is honestly a refreshing change to have customer service that actually care and deal with your issue. Well done Morphy Richards

Customer service helped me navigate the website very well , a great support and made the buying experience very easy delivery could not be faulted Thankyou!

Amazing service, ordered some knives to the wrong address and had this all corrected in under an hour. Jessica was amazing!

Amazing customer service after a hoover I had purchased developed a fault they were extremely helpful and provided me with a replacement of my choosing as the original item had been discontinued. Very happy with the whole process. Would recommend the company every time! Thank you !!!

Had an issue with a high end iron - literally 360 days after purchasing it.
Amazon of course denied any responsibility!

Reached out to morphy richards - given some proactive advice, when that didn’t work a replacement was despatched

Brilliant, professional service

I have a Speed Steam Generator 333202 which is less than two years old and the boiler screw became stuck, despite having religiously performed the descaling process each time the descale button illuminated. The only way to loosen it was to use a socket and the plastic turn-screw split during the process. I contacted customer support and was told that, unfortunately, the screw assembly was “out of stock” and was given a list of retailers who may stock the part, to no avail. I pointed out that the generator was still under warranty and was then asked to supply various photos and other information regarding my maintenance of the product. The outcome is that I am now being sent a completely new steam generator so cannot fault the customer service I received. Thank you Jessica at Morphy Richards for your swift responses to my emails.

Millie was so helpful in responding to my request for help with descaling my steam iron. I had to come back to her a month later and she responded so the continuity was maintained which was also great. Empathy and clear instructions of action to be taken. Thankyou. Great service.

Drip coffee machine (163006 Verve Pour Over) lasted just over 2 years. At the time I took out the extended warranty.

After providing lots of information to firstly MR, I was then asked to contact another company RKW who deal with faults and warranties. After providing yet more information I was then informed that I hadn't registered for the extended warranty. That's simply wrong as I religously register every product I buy.

I find it incredible that a simple machine like this lasts just over two years, especially as it looks like the heating element. Previous coffee makers I've owned have typically lasted around 10 years.

Between the poor quality of product and absence of any customer service I won't be buying another Morphy Richards item and will advise anyone I know not to touch them!

Jessica in the Customer Support Team was so helpful and responsive, a real credit to the team. We had a few emails working through the issue, but her advice was always clear and we resolved the problem in just one day

To be honest, I've always had a Morphy Richards iron and, at 75 yrs that's quite a claim: they've kept me company all my adult life - so when my last iron started to show its age, I was on the hunt for a new one. I didn't want anything fancy, just an iron that would do its job - no fancy steamers for me. I went on to Morphy Richards website and immediately found exactly what I was looking for - and in my favourite purple colour. The price was right too: I can't afford fancy prices for such an essential. Without more ado I ordered it and within a few days it was with me. It's a perfect match for me and we make a perfect team. I cannot recommend Morphy Richards more. It makes a chore (I actually don't like ironing!) less time consuming as it whizzes through the creases and I love the end result of freshly ironed clothes.

I purchased the same Steam Elite Plus Generator 2400watt as my previous one which had given excellent service. Very pleased with communications over this - fast, efficient, helpful, respectful service.............
Happy customer; can highly recommend Morphy Richard's products.

I contacted Morphy Richards customer service yesterday regarding my coffee machine that had sadly broken after only 8 months. The customer service was brilliant: really clear communication, so polite and professional and I had an initial response back the same day. By this morning it’s resolved and a new one is on its way to me. I never write reviews but when you receive excellent customer service it should be shouted out. Thank you Jessica for sorting my issue x

Prompt and helpful response to my query from a human rather than a bot. Great customer service. Enjoying the product too. Flexi Freeze 1L Rechargeable Travel & Desk Top Mini Personal Air Cooler