Ordered a card, managed to get past the constant up-sell pages - buy a bigger card! Buy a hugely overpriced present! Paid extra for delivery on a specific date and for the first time ever, the card... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A bit confusing filling out the card I…
A bit confusing filling out the card I had to keep going back. Then getting to pay??
Disappointed with delivery options
Disappointed with delivery options and also packaging. Chose a large card and the only delivery option is £3.99 24 hour tracked, plus the card was only delivered in a normal envelope so it's bent in the corner. Thought it would have been packaged in something much sturdier like a cardboard envelope like other companies do. Why not offer cheaper delivery options if people want to buy in advance?
Website is easier enough to use to create the card/add photos etc.
Always a good choice of both cards and…
Always a good choice of both cards and gifts -; reliable postal service and at a reasonable price
Quick service and very helpful service
Quick service and very helpful service, the delivery is expensive…
Did not receive reminder discount
I got an email with a birthday reminder.I used it to order a card. I expected to receive a 20% discount at check out but paid full price. I used it within the 7day offer.
Great service
Always an excellent and efficient service. Great options to customise cards and gifts. Loads of options for cards. Item arrives quickly and as expected.
Ordered late in day
Ordered late in day, paid extra for next day delivery and hey presto! Promptly dealt with and kept informed of progress throughout. A*
Very helpful n understanding n also…
Very helpful n understanding n also very patient .
Déjà vous
Once again I was told I was entitled to 20% off my purchase of card and present I selected. Problem is when I chose the card and present, value approx £50, and tried to apply the code provided, it turns out the card I chose was the wrong size and the the present the wrong kind. Typical, always the same 😠😠
Glad to recieve a reminder
Glad to recieve a reminder, it had slipped my mind,,
Thank You.
Ordering cards and gifts is very easy
Ordering cards and gifts is very easy. Excellent website to use . Excellent delivery service as well.
I paid for fast delivery
I paid for fast delivery, now your tracker predicts a later delivery - what's the point except for you to mislead customers and make more revenueW**.
Not a good experience
Not a good experience. I’ve used moo pig for years and when I ordered my last card I personalised it all then it cleared so had to do it again. Then wasn’t sure if order went through as clicked on free girt. Should have know.n nothing free really. Then I couldn’t get out of it as it wanted me to subscribe . I hate palava. Just wanted a card nothing else and took me all of 40 minutes out of my time. Still not sure if card has been sent as didn’t receive email
From you like I usually do. But the funds have been taken so I’m assuming it’s been sent. Hence why only 2 star review.
Love the cards from moonpig
Ease of use around website
Ease of use around website.
Card arrived on time & of good quality
Great cards, overpriced gifts
The cards are great and reasonably priced and delivered on the day you ask which is great, but the gifts and sweets and chocolates and such are massively overpriced, you can source the same products yourself for a fraction of the price. But still think their cards and service are great and well worth the money
Always an easy to use web page and lots…
Always an easy to use web page and lots of choice
First Class !!
Great website that’s very easy to use and it’s very straightforward to personalise cards. Cards are great quality, produced quickly and delivered promptly. Highly recommend.
The card I found was just appropriate…
The card I found was just appropriate for the person I was sending it for she loved it. And I found it very quick the value was very good and was delivered the next day which I was happy about
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.










