Moonpig.com Reviews 

587,214
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 110,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is exceptionally easy to navigate when designing personalized cards and choosing unique gifts for special occasions. Consumers also praise the impressively quick delivery times, noting that orders often arrive right on schedule or even earlier than expected. However, some customers also noted occasional delivery delays where packages failed to arrive on the expected date, causing frustration for time-sensitive events. A few consumers experienced missing items, or found that their orders unfortunately never reached the intended destination at all.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently praising the fast and reliable shipping times... See more

Product

Users describe positive interactions with product, consistently praising the wide range of customizable... See more

User experience

People report positive experiences with user experience, highlighting the fabulous site for being easy to... See more

Order

Reviewers highlight ambiguous aspects of order, noting that while the platform offers a convenient selection... See more

Service

Customers had positive experiences with service, often highlighting reliable and efficient support. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a card, managed to get past the constant up-sell pages - buy a bigger card! Buy a hugely overpriced present! Paid extra for delivery on a specific date and for the first time ever, the card... See more

Rated 4 out of 5 stars

This is a great idea for a business. I did an order at adore beauty and was offered a free card. Offer didnt work at checkout so I got on live chat and got help but had to ask to speak to manager to g... See more

Rated 4 out of 5 stars

Relatively easy to use. Impressively quick delivery. Only down side was that I couldn't find a way of adding extra photos once selection had been made

Rated 5 out of 5 stars

Use a lot of. Fantastic @delivering on time and making cards personal . However the cards are lacking choice now . No real comedy cards . No interactive cards for kids . Not real heartfelt cards... See more

Company replied



Company details

  1. Greeting Card Shop
  2. Flower Delivery
  3. Gift Shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

587K reviews

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4.3

All reviews

(587,214)

101,722 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed with delivery options

Disappointed with delivery options and also packaging. Chose a large card and the only delivery option is £3.99 24 hour tracked, plus the card was only delivered in a normal envelope so it's bent in the corner. Thought it would have been packaged in something much sturdier like a cardboard envelope like other companies do. Why not offer cheaper delivery options if people want to buy in advance?

Website is easier enough to use to create the card/add photos etc.

30 August 2026
Rated 5 out of 5 stars

Great service

Always an excellent and efficient service. Great options to customise cards and gifts. Loads of options for cards. Item arrives quickly and as expected.

10 March 2026
Rated 1 out of 5 stars

Déjà vous

Once again I was told I was entitled to 20% off my purchase of card and present I selected. Problem is when I chose the card and present, value approx £50, and tried to apply the code provided, it turns out the card I chose was the wrong size and the the present the wrong kind. Typical, always the same 😠😠

31 August 2026
Rated 2 out of 5 stars

Not a good experience

Not a good experience. I’ve used moo pig for years and when I ordered my last card I personalised it all then it cleared so had to do it again. Then wasn’t sure if order went through as clicked on free girt. Should have know.n nothing free really. Then I couldn’t get out of it as it wanted me to subscribe . I hate palava. Just wanted a card nothing else and took me all of 40 minutes out of my time. Still not sure if card has been sent as didn’t receive email
From you like I usually do. But the funds have been taken so I’m assuming it’s been sent. Hence why only 2 star review.

31 August 2026
Rated 3 out of 5 stars

Great cards, overpriced gifts

The cards are great and reasonably priced and delivered on the day you ask which is great, but the gifts and sweets and chocolates and such are massively overpriced, you can source the same products yourself for a fraction of the price. But still think their cards and service are great and well worth the money

31 August 2026
Rated 5 out of 5 stars

First Class !!

Great website that’s very easy to use and it’s very straightforward to personalise cards. Cards are great quality, produced quickly and delivered promptly. Highly recommend.

31 August 2026

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