Marshalls Garden Reviews 

23,471
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,729 reviews, reviewers had a great experience with this company. Customers frequently praise the simple online ordering process and the prompt email communication they receive after purchasing. Many consumers also point out that products are usually delivered on time and arrive in a lovely, healthy condition ready for the garden. However, some customers also noted frustrating issues with delivery couriers mishandling parcels and causing severe package damage. A few people experienced lengthy transit delays, leaving fragile plants in poor condition and requiring replacements or refunds. Reviewers occasionally mentioned that loose compost or displaced plugs inside the boxes made planting a bit challenging initially.

What people talk about most

Product

Customers had ambiguous experiences with product quality and condition upon delivery. While many reviewers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Quality

Reviewers mention ambiguous feedback about quality, reflecting mixed opinions among consumers. Many people... See more

Order

People report ambiguous experiences with order processes, highlighting both positive and negative aspects.... See more

Service

Users describe positive interactions with service, highlighting brilliant experiences and efficient online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciated the speed of delivery and communication by Marshalls. When not living near a nursery, it's a valuable service. The plants arrived in fairly good order. The first batch appeared to be a l... See more

Rated 4 out of 5 stars

Simple online ordering, with good email communications regarding my order. Unfortunately, of the 12 plugs ordered, half had been shaken out of the plant tray whilst in transit, was able to rescue all... See more

Rated 3 out of 5 stars

A couple of weeks ago I took delivery of winter spinach plants. I point out that this is not a criticism of Marshalls but severe criticism of their delivery service. All but 2 plants had been... See more

Rated 5 out of 5 stars

Products well packed and delivered on time. Customer services extremely polite and reactive. Refund given for an item that didn’t meet my expectations, without asking, which was a very pleasant s... See more



Company details

  1. Garden Center
  2. Gardener
  3. Plant Nursery
  4. Seed Supplier

About Marshalls Garden

Written by the company

Visit our Website
Shop Garden Plants
Shop Garden Tools
Shop Premium Seeds
Shop Fruit Plants & Trees
Shop Bird Care
Contact Us
Growing Guides

About Us

Trusted By Gardeners Since 1940.

With a rich heritage spanning 75 years, Marshall's Garden is a revered name in gardening, founded in the 1940s with a heartfelt passion for supplying premium vegetable seeds and plants. Evolving into a leading online garden retailer, we are run by gardeners, for gardeners.

At Marshalls Garden, we're dedicated to simplifying gardening, making it an accessible and enjoyable experience for all. Our commitment extends beyond providing reliable and easily understandable information to offering expert guidance from our UK-based team of gardening experts, available seven days a week.

Garnering a 4.5-star Google Trusted Stores rating and a stellar 5-star Feefo service rating, we pride ourselves on unparalleled customer service. Recognised by Gardening Which Magazine and the Royal Horticultural Society, we stand as a beacon of gardening excellence, ensuring every product we offer, from premium supplies to expert advice, meets the highest standards for the satisfaction of both seasoned and aspiring gardeners alike.

Marshalls Garden Premium Gardening Supplies

Written by the company

Trusted by Gardener’s for 75 Years
Founded in the 1940s, Marshall's Garden has been a trusted name in gardening for over seven decades. Our journey began with a passion for supplying vegetable seeds and plants, evolving into an online specialist garden retailer run by gardeners for gardeners with a profound love for plants.
Gardening Made Simple
At Marshalls Garden, our core mission is to make gardening an enjoyable and accessible experience for everyone. We believe that gardening should be a joy, not a challenge. That's why we've committed ourselves to providing information that is not only reliable but also easy to understand. Whether you're seeking basic tips for starting your first garden or looking to refine advanced techniques, Marshalls Garden is your go-to source for all things gardening.
Expert Assistance from a UK team
At Marshall's Garden, we pride ourselves on offering unparalleled customer service. Our UK-based team of gardening experts is available seven days a week, ensuring that you receive the guidance and support you need to nurture your outdoor space. Marshalls Garden has earned a 4.5-star Google Trusted Stores rating and a glowing 5-star Feefo service rating.
Commitment to Excellence
Recognised by Gardening Which Magazine and the Royal Horticultural Society, we stand as a beacon of gardening excellence. At Marshalls Garden, we understand the importance of having top-quality supplies for your gardening journey. Our premium gardening supplies are meticulously selected to meet the highest standards, ensuring that every customer is fully satisfied. Whether you're a seasoned gardener or just starting, our commitment to quality extends to every product we offer.


Contact info

3.8

Great

TrustScore 4 out of 5

23K reviews

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3.8

All reviews

(23,471)

6,653 reviews in the last 12 months

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Rated 5 out of 5 stars

A Very Good Ordering Experience , Very Helpful and Friendly Staff

My Ordering Experience With Your Company Was Very Good , Your Customer Service Advisors Are Very Polite , Very Helpful , Courteous And Are Very Knowledgeable On Your Garden Plants And Associated Products, The Only Complaint I Have Is The State Of The Plants When They Are Delivered By EVRI The Carriers As The Boxes Are Very Serverely Damaged , The Plug Plants Have come Adrift from Their Plug Trays And Have Been Tossed Around Inside the Boxes And All The Compost Has Fallen Out , Despite Labels Stuck On Two Sides Of The Boxes Saying “ Live Plants Inside , Handle With Care , And Handle With The Box Upright With Arrows Pointing In The Correct Direction ,

1 September 2026
Rated 3 out of 5 stars

Products are all good

Products are all good, But currier company you use are crap, this is now the 3rd time i have had damaged goods from their services. they use their own cars as delivery and probably do not have business insurance!!.

26 August 2026
Rated 5 out of 5 stars

Good process for live plants

This was a very streamlined process, the items I wanted were in stock and the order was processed in good time and delivery was made quickly given these were live plants I ordered. They kept me informed about my order.

27 August 2026
Rated 5 out of 5 stars

Marshall’s excellent- Evri terrible.

Very good quality plants. I’d give them a 5* but the 1st Evri carrier were awful. My plants arrived in a jumble at the bottom of the box. Marshall’s immediately replaced them. Thankfully the Evri driver was much better and took note of the live plants. Thank you Marshalls. My plants are in and thriving. If I had an option of which carrier to use I’d pay extra to avoid Evri!

26 August 2026
Rated 5 out of 5 stars

Marshalls Garden offered a great deal…

Marshalls Garden offered a great deal on sprouting broccoli and I wanted to have a go at growing some so I decided to buy some. Great communication throughout the transaction. My only concern is the choice of courier service which was Evri. Evri held the parcel for 5 days and by the time I received the plants they were quite yellow without sunlight. Unfortunately Evri is notorious for holding a parcel for a minimum of 3 days and that is just not good for plants.

26 August 2026

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