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KAYAK Reviews 

3,988
•
TrustScore 4 out of 5

4.0

Flights Search Site
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Review summary

Created with AI, based on recent reviews

Evaluating 1,154 reviews, reviewers had a great experience with this company. Consumers truly love how simple and easy it is to navigate the platform to compare prices and options across multiple travel choices in one convenient place. People frequently appreciate the detailed filters and useful price alerts that make organizing future trips entirely straightforward, seamless, and efficient. Some reviewers were not happy with unexpected extra costs, misleading advertised rates, and sudden price changes encountered during the checkout process. A few other people also felt that unexpected booking errors, technical glitches, and communication issues caused very frustrating travel delays and extra expenses.

What people talk about most

Price

Users describe ambiguous interactions with price, as experiences vary significantly. While some consumers... See more

Website

Customers had ambiguous experiences with website, with many praising the easy navigation, helpful filters,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the uncomplicated and simple website... See more

Booking process

Consumers find booking process to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Service

Reviewers mention ambiguous feedback about service, with highly split opinions regarding travel bookings.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Kayak for saving and organizing my trips for years. I’ve tried multiple apps that are in this category, but honestly, Kayak’s My Trips support nails the balance of too few features vs.... See more

Rated 4 out of 5 stars

Being able to compare the prices of flights and carrier was helpful. I saw how much I saved by bundling air/hotel. I looked on the carrriers websites to confirm the differences. Problem was having to... See more

Rated 4 out of 5 stars

I kept getting an error when I tried to book the flight so I went to Orbitz and booked it easily . I do appreciate the multitude of options your site provides

Rated 4 out of 5 stars

Out of all the travel booking websites out there, I continue to use Kayak as my initial and most-used resource. The site is comprehensive and easy to use.

Company details

  1. Flights Search Site
  2. Travel Aggregator

About KAYAK

Written by the company

Travel comes with plenty of choices. KAYAK helps you feel confident you got yours right. We search hundreds of travel sites at once – making it easier to compare flights, stays and rental cars to find the option that fits your trip. Our edge? Making sure you don't overpay.
  • Price Forecast uses historical pricing data to show whether it’s better to book now or wait.
  • Price Alerts let you know when prices change, so you can make a move when the timing feels right.
  • Clear, unbiased results from hundreds of airlines, stays and travel sites – with no favorites.
More choice, less searching and the feeling of confidence when you find the right fit at the right price.

KAYAK. Got that right.

 Start searching on KAYAK.com

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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4.0

All reviews

(3,988)

1,260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I like Kayak's comparison

I like Kayak's comparison, but when you do the flexible dates, the date you pick is always the cheapest. Even if you adjust the dates, the new primary date is the cheapest, so something is not right.

7 September 2026
Rated 2 out of 5 stars

Pricing is allways well above other site

7 September 2026
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Reply from KAYAK

Hello James,

Thank you for sharing your feedback. As a travel search engine, KAYAK allows travelers to compare offers from numerous providers; however, we do not set or control the prices ourselves.

If you cannot find an expected offer on KAYAK, we suggest adjusting your search filters. For any additional questions or concerns regarding a specific search, please reach out to our support team using our feedback form at www.KAYAK.com/support as they are best equipped to assist you.

Thank you,
Emma
KAYAK

Rated 5 out of 5 stars

Love kayak…

Love kayak…. Pretty much has been with me… from visiting my sister down under to seeing friends in Brazil and over to the haaaiian islands as well…

7 September 2026
Rated 1 out of 5 stars

Scam

This is clearly a scam to make sure hotels can charge as much as tolerated and so you can also make a profit.

7 September 2026
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Reply from KAYAK

Thank you for your feedback.

It is helpful to keep in mind KAYAK is a travel search engine, we help travelers compare offers from a range of third party booking providers however we do not control or set the prices ourselves. I

If you have have a concern about an offering please consider sharing details with our support team - send via our feedback form at www.KAYAK.com/support. From there the team will be happy to review further

Thank you,
Emma
KAYAK

Rated 1 out of 5 stars

Agoda.com is a fraud

My bank flagged Agoda.com as a fraudulent merchant and deactivated my card. I was unable to check into the hotel and they refused to return my funds.

31 August 2026
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Reply from KAYAK

Hello David,

Thank you for reaching out and sharing your experience with Agoda, an online travel provider featured in KAYAK search results.

We take your feedback seriously and are sorry to hear about your experience. Our team would like to investigate further. Please submit your booking details at via our support form at www.KAYAK.com/support. From there a team member will be in touch.

Thank you,
Emma
KAYAK

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