Jackson's Art Supplies Reviews 

10,298
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times and the wide selection of wonderful art supplies available through the easy-to-use website. People also appreciate the secure packaging, noting that delicate materials arrive safely and in pristine condition ready for use. Some reviewers were not happy with delivery issues, mentioning severely delayed parcels, unreliable local courier services, or missing items. Others experienced occasional problems with damaged products arriving broken or poor communication regarding order tracking and updates. These minor setbacks caused frustration for a small group of shoppers who expected smoother fulfillment.

What people talk about most

Product

People report positive experiences with product, noting that items arrive correctly and match the website... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that shipping is consistently... See more

Order

Consumers find order to be positive, highlighting smooth and easy online ordering processes along with... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery times, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a whole sheet of fabriano paper for my coloured pencil work, hoping it was everything I was led to believe it was; simply put, it was, and more so. Thanks to a tip from a pet portrait artist... See more

Rated 5 out of 5 stars

Great supplier all round. Good choice of materials and equipment through easy to use website. Staff response is immediate. I live right out on the SW coast of Wales so having someone like Jackson's... See more

Rated 5 out of 5 stars

My order of Oh Martin’s bleed proof white which is no longer available here. The order arrived earlier than expected and I was very pleased with the frequent tracking notices I received. The order wa... See more

Rated 5 out of 5 stars

I ordered 5 Jacksons Professional Oil Paints a few days ago. When they arrived, I saw that one of the tubes (Terre Verte) was open at the end opposite the cap. I contacted Jacksons (Kieran) who pro... See more


Company details

  1. Art Supply Store

Written by the company

As the UK’s leading supplier of art materials, Jackson’s Art Supplies is dedicated to sourcing and providing the finest art materials from around the world, catering to the unique needs of every artist.
Jackson's Team of Artists
Our team of practising artists use their expertise to advise on the best use of materials, providing artists of all abilities with up to date knowledge of paints, brushes, surfaces, and tools to help them realise their creative potential.
Jackson's Branded Products
We’ve developed our own range of products; by working with the best makers directly, we cut out distributors to ensure that we offer quality materials at an excellent price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(10,298)

801 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend…

My first order read dispached but didnt arrive- when i questioned this Jacksons sorted out my order very quickly. Thank you for sorting so efficiently

8 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, will never use this shop again!I requested to cancel my order just two hours after placing it. However, the store completely ignored my request and shipped the item the very next day anyway. Disappointing customer support and absolute lack of respect for the customer.

11 September 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We’re really sorry this has been disappointing. We can see that you did get in touch through our online chat and spoke with our virtual assistant, but unfortunately left the chat before being put through to our Customer Service team, who would have been very happy to cancel the order for you.

The order has now been dispatched, but we’d still be very happy to help. Once it arrives, you’re welcome to return it to us for a full refund, with all the details here:

https://www.jacksonsart.com/de-de/rucksendungen

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Amazing choice of art materials

Amazing choice of art materials, the best prices in the UK, reliable fast deliveries and the nicest customer service. A generous reward point system as well. They are the very best. Something to have into account is that even when other suppliers have offers, Jackson’s price is still lower usually.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always.

Over the years, I have learnt to trust Jackson's. It is the quality of the goods they send and the care that is taken when packing my order. They are an ace, top-of-the-tree company. It is always lovely to shop with them. My last recent order is no exception. Thank you once again, Jackson's!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, easy to order, purchased the Bonny Snowdon select set of coloured pencils. Have ordered from Jacksons before, always arrive promptly, thank you.

2 September 2026
Unprompted review
Rated 3 out of 5 stars

Slow delivery despite selecting Royal Mail 48 hour tracking

Ordered on a Sunday , Notification of dispatch on Monday- Bank Holiday. Tuesday tracking info provided - Royal Mail waiting to receive package. this remained as the message on tracking until the following Sunday - 7 days later. Package delivered Monday 8 days later by Royal Mail 48 hour tracking !!!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent art materials supplied

My order arrived in good time as promised. The order was carefully packaged and the contents correct. The website description and photos were an accurate representation of the art materials this company specialises in. I trust this company to sell high quality art materials at reasonable prices. As such it is one of favourite my go to companies for art materials.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable on quality & reasonably priced

Jackson’s have a wide range of products & sometimes a few good deals. I’ve ordered my art supplies a few times & I have been very satisfied over all from ordering to delivery & of course the quality of the goods. I live in the UK & maybe that makes a difference. Not sure why it should, but I can’t fault Jackson’s & I will continue to purchase from them. Very happy 👍

20 August 2026
Unprompted review
Rated 5 out of 5 stars

give yourself a nicely wrapped present

moved back to the UK from Ireland some years back. The local art shops were very limited. Turned to Jackson's online. Have bought everything I needed from there, ever since. 40 orders in, and not a single glitch. Excellent service and wonderful packing - from big canvases to a few tubes and a pencil sharpener. They clearly enjoy their work.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Missing items

Following my order of 7 crayon pencils, the package arrived containing only 1 item. I have contacted Customer Services and have sent a photo as requested.
Hopefully I will receive the missing items shortly but have not heard any further.

28 August 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

I’m sorry there was an issue with your order, but I’m glad our Customer Service team have been able to help and a replacement has now been arranged for you.

Kind regards,
The Jackson's Team

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