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Aosom UK | Online Store Reviews 

17,196
•
TrustScore 4.5 out of 5

4.4

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 3,924 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and affordable prices, noting that ordered items usually arrive promptly and are well packaged. Buyers find the products to be sturdy, beautiful, and of surprisingly high overall quality considering the low cost. Many people also state that putting the furniture together is generally straightforward and quite hassle-free. However, some customers also noted frustrating issues with missing parts or items arriving completely damaged during transport. A few reviewers additionally mentioned experiencing delayed deliveries or dealing with unexpected product imperfections that made assembly difficult.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and reasonable prices. Reviewers frequently... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are surprisingly good,... See more

Order

People report ambiguous experiences with order processing, highlighting a split between very smooth... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive costs and great value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good customer liaison. I had trouble building the shoe cabinet and had to resort to using pliers in order to get one of the hinges to bed in but it looks good, appears to work properly. Definit... See more

Rated 4 out of 5 stars

Delighted with the product. Very unimpressed with the delivery process. (We received a link to a tracking site which would not accept the order number supplied, and then the bed turned up with no call... See more

Rated 4 out of 5 stars

Product delivered promptly and on time. Product as described and building instructions good. There was a faulty part (ignition wire) which was resolved by supplier offering a part refund as this ite... See more

Rated 4 out of 5 stars

The bed frame arrived quickly and was well packaged. Assembly was easy and it is sturdy and of high quality. I've given a four star rating because the distance between the bed slats is 14cm, this is... See more

Popular products

See all
Outsunny 3 x 2m Metal Outdoor Pergola with Retractable Roof, Outdoor Gazebo Canopy Shelter with Drainage Holes for Garden, Patio, Lawn, Grey

Outsunny 3 x 2m Metal Outdoor Pergola with Retractable Roof, Outdoor Gazebo Canopy Shelter with Drainage Holes for Garden, Patio, Lawn, Grey

TrustScore 4.5 out of 5

4.5

(15)

Outsunny 182 x 274 cm(6x9ft) Outdoor Rug Reversible Mat Plastic Straw Rug Portable RV Camping Mat for Garden Deck Picnic Indoor, Black & White

Outsunny 182 x 274 cm(6x9ft) Outdoor Rug Reversible Mat Plastic Straw Rug Portable RV Camping Mat for Garden Deck Picnic Indoor, Black & White

TrustScore 4.5 out of 5

4.6

(14)

Outsunny 600D Oxford Cloth Furniture Cover, 2 Seater Sofa Protector for Garden Patio, Outdoor, Waterproof, Beige, 140L x 84W x 56/94H cm

Outsunny 600D Oxford Cloth Furniture Cover, 2 Seater Sofa Protector for Garden Patio, Outdoor, Waterproof, Beige, 140L x 84W x 56/94H cm

TrustScore 4.5 out of 5

4.7

(14)

Outsunny 2-Seater Rattan Table & Chair, Bistro Garden Furniture Set Wicker Table for Small Patio, Waterproof Cover Included

Outsunny 2-Seater Rattan Table & Chair, Bistro Garden Furniture Set Wicker Table for Small Patio, Waterproof Cover Included

TrustScore 4.5 out of 5

4.7

(14)

Outsunny Set of 4 Parasol Base Stand Weights for Cantilever Parasols, Water and Sand Filled, Up to 120kg, Black

Outsunny Set of 4 Parasol Base Stand Weights for Cantilever Parasols, Water and Sand Filled, Up to 120kg, Black

TrustScore 4.5 out of 5

4.6

(13)

Outsunny 2 Pcs Raised Bed with Drainage Holes, Wood Planter with Trellis for Climbing Plants to Grow Vegetables, Flowers, Brown

Outsunny 2 Pcs Raised Bed with Drainage Holes, Wood Planter with Trellis for Climbing Plants to Grow Vegetables, Flowers, Brown

TrustScore 4.5 out of 5

4.3

(13)

Outsunny 2 Seater Garden Swing Chair with Adjustable Tilting Canopy, Outdoor Hammock Bench with Steel Frame for Patio, 144 x 117 x 173 cm, Grey

Outsunny 2 Seater Garden Swing Chair with Adjustable Tilting Canopy, Outdoor Hammock Bench with Steel Frame for Patio, 144 x 117 x 173 cm, Grey

TrustScore 5 out of 5

4.9

(13)

Outsunny 13kg Round Parasol Base Sun Umbrella Weight Stand Holder Patio Outdoor Garden, Black

Outsunny 13kg Round Parasol Base Sun Umbrella Weight Stand Holder Patio Outdoor Garden, Black

TrustScore 5 out of 5

4.9

(13)

Outsunny 3 Seater Garden Swing Chair Outdoor Hammock Bench w/ Adjustable Canopy, Cushions and Cup Trays, Brown Steel Frame, Dark Grey Fabric

Outsunny 3 Seater Garden Swing Chair Outdoor Hammock Bench w/ Adjustable Canopy, Cushions and Cup Trays, Brown Steel Frame, Dark Grey Fabric

TrustScore 4.5 out of 5

4.5

(13)

Outsunny 3 x 3 m Replacement Gazebo Canopy - Cream White

Outsunny 3 x 3 m Replacement Gazebo Canopy - Cream White

TrustScore 5 out of 5

4.9

(12)

Company details

  1. Furniture Store
  2. Department Store
  3. Garden Furniture Shop
  4. Pet Store
  5. Toy Store

Written by the company

An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.

Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby

Written by the company

Customers love us because:
We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.4

All reviews

(17,196)

3,847 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent product

Smooth ordering online. Excellent delivery time.
Bought for a garden party.
Left the sides out until later in evening.
It was perfect.
Easy to erect and dismantle

5 September 2026
Rated 5 out of 5 stars

Good Experience

The whole process was easy and straightforward with my purchase being delivered within the time frame given. The product looks and feels robust so we will have to wait to see if it does the job.

12 September 2026
Rated 1 out of 5 stars

Not quality items

Not quality items. Purchased a sofa and when arrived it was very cheap. Did not look at all like the photo on the website. The arms of the sofa did not have any padding inside them and you could feel the bar with fabric over them. Had to pay to return the item.

24 August 2026
Unprompted review

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