XE.com Reviews 

86,799
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 6,452 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the fast and efficient money transfers, noting that funds usually arrive quickly into recipient accounts without unnecessary hassle. People also find the online platform very straightforward to use and regularly praise the competitive exchange rates offered. However, some people mentioned issues with delayed transfers, pointing out that certain transactions took longer than expected or occasionally failed. Consumers also noted occasional frustrations regarding a lack of timely notifications or difficulties getting clear responses from support teams. Reviewers occasionally experienced unexpected holds or felt that exchange rates could be more transparent during the process.

What people talk about most

Service

Users describe positive interactions with service, highlighting that transactions are typically swift,... See more

Payment

Reviewers mention ambiguous feedback about payment, reflecting a stark divide in customer experiences. While... See more

User experience

Reviewers highlight positive aspects of user experience, describing the platform as swift, simple, and very... See more

Price

People report positive experiences with price, highlighting that exchange rates are very competitive and... See more

Response time

Customers consistently note ambiguous experiences with response time. While some reviewers highlight that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience with XE is always efficient and works really well. I would give it five stars except for one small thing which I have mentioned before. It would be really nice for all the transaction d... See more

Rated 4 out of 5 stars

Usually I’d give XE 5 stars as transactions are usually first class , trouble free and well communicated. But in this transaction the payment failed. I’ve no idea why but the same payment method succe... See more

Rated 4 out of 5 stars

The transfer took place very quickly. I was disappointed though that I didn't receive. email notification that the transaction had taken place. Also now there is a fee for transfers which wasnt... See more

Rated 4 out of 5 stars

Speed of remittance was slow for me but still good if my recipient is not in dire need. Also the exchange rate is really high compared to other remmitance companies..that’s why I like to do business... See more


Company details

  1. Money Transfer Service
  2. Currency Exchange Service

About XE.com

Written by the company

The World’s Trusted Currency Authority

For 30 years, individuals and businesses around the world have trusted Xe with their international money transfer and foreign currency needs. Whether you’re in search of competitive rates or a quick money transfer across the world, we want to give you a seamless experience that will help you save time and money.

Live Exchange Rates

Looking to know the exchange rate from the Pound sterling to the Indian rupee, right at this second? We have the answers for you. You can check live mid-market exchange rates for all major global currencies on the Xe Currency Converter. Our rates are accurate to the minute, and we also have a trove of historic currency data from the last 10 years.

Fast Money Transfers to 130+ Countries

Ready to send money? It’s a quick process. You can initiate a money transfer on our website and in our mobile app 24/7, within just a couple of minutes. Once the transfer is confirmed, it will travel quickly, with many of our transfers completing within the day. You’ll never wonder where your money is: we’ll communicate with you every step of the way, and you can track the status of your money transfer in our app.

Dedicated Service

Need anything? We’re here for you. We know that initiating an international money transfer online can be nerve-wracking, and we want to ensure that you have everything you need to feel safe and confident throughout the process. If you have questions or would like additional help with your money transfer, our currency experts are available by phone and online to walk you through the process and address any questions.

Send money globally
Refer a friend
Download Xe app
Check live rates
Set rate alerts

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

87K reviews

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4.4

All reviews

(86,799)

6,263 reviews in the last 12 months

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Rated 3 out of 5 stars

XE use to be a great site

XE use to be a great site. I don’t know if they got bought out but they changed their website and it is confusing and slow to deliver money. It I’ve used them probably over 30 times in the last 5 years. I may have to look for a different company.

10 September 2026
Rated 5 out of 5 stars

Easy to lock in the rate

Easy to lock in the rate, link the bank account for payment and track. Only feedback is it could have been faster in processing between USA & UK.

9 September 2026
Rated 5 out of 5 stars

Can wholly recommend this company

Have been using this company for years and can wholly recommend them. Their exchange rates are competitive and sending money to Canada arrives on the same day. Using the app makes everything streamlined and simple.

2 September 2026
Rated 4 out of 5 stars

Convenient and good exchange rates

XE is a very convenient way to convert and send money to the US or overseas. The exchange rate is better than a bank and the entire process is facilitated. Support if needed is fast and efficient. I have used the service twice to send fairly large sums from Canada to Thailand and once to the US. My only complaint hence a 4 not a 5, is the transfer takes 3 to 4 business days, so not a service you can use if you need to get the money there overnight.

2 September 2026
Rated 2 out of 5 stars

Updated XE app is confusing and service centre sucks!

The app used to be user friendly and easy to manoeuvre. I always used it to compare rates of different currencies but after the upgrade, the functionality changes and it's not easy to figure out how to use the app. When I called the service centre just now to ask for help, the staff keeps asking me to be familiar with the current app version but didn't advise how to do it and said that there is no tutorial guide about the new functionality and the way she uses the app is not the same as how I used it. When I asked how she used the app, she said that she's an employee of this company and she cannot discuss the internal matters with me. Huh??? So, in conclusion it simply means = i have to figure how to use the new version MYSELF.

14 September 2026
Unprompted review
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Reply from XE.com

Dear PL,

Thank you for sharing your feedback with us.

We’re sorry that you found our website / app difficult to use.

We want to make it as easy as possible for you to transfer money with us so we’ll pass your feedback onto the team responsible for this development.

Your experience will help us to continue to improve our website / app.

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