Gtech Reviews 

After persistent emails for help, after persistent clarification regarding dates of warranty and pursuit of issue, after persistent notification of changed address you have now sent and delivered the part to an old address!

Emailed yesterday to inform Gtech and again..... no response.

Gtech please get in touch.

Gtech make great cordless products. I have an AirRam 3 (cordless vacuum) plus handheld k9 vacuum - great for the car & fiddly cleaning jobs. I have their larger lawnmower & now also a great corded hairdryer. Shame they don’t make a cordless one! The hair dryer was my latest purchase.
Been using their products for about 8-9 years. I’m a convert.
Next year for the strimmer & maybe hedge cutter!
Although they’re expensive, they have great sales and deals if you register! Often 50% off their good quality products. They are well made and built to last. Plus they have the ability to buy spare parts, as well as great customer service.. I love this company, its ethos & products.

I bought the platinum airfox over a year ago as a backup but didn't need to use it until recently.
Pros
Well made, good suction, plenty tools, cleans well and stands upright
Cons
Suction decreases as hepa filter gets clogged very quickly and is not easily cleaned which is a significant design flaw so much so that I bought another dyson as the replacement filters were out of stock (which appears a frequent occurrence).
The stand function is not robust and can easily tip over on carpet.
Overall, looks good but performance not satisfactory

Whilst I have given a glowing 5 star review on this site for the Gtech AirRam 3 Platinum which I stand by, the same cannot be said for its little sister the Multi platinum, the suction on this unit is way below what I expected considering how good the larger AR 3 performs, actually it only has the suction power of a child's toy vacuum with a 3V battery and this is exactly what this is an expensive TOY.
It cannot deal all that well with the carpets on a car perhaps the true test of any hand held vacuum as these carpets are like Velcro and everything just sticks to them and this does need good suction power to deal with them which this Gtech Muli does not have, but apart from that this tends not to be as manoeuvrable as something with a flexi hose.

Also on this site I have given my Vax Pro-design stick Vacuum a thumbs down which I found to be quite useless as a floor vacuum, however when used as a portable unit using just the head with a flexi hose attached this works out well for car cleaning and has much better suction that the Gtech Multi unit, as part of the tool kit this comes with both a course and fine haired brush attachment, with the former being required on car carpets.

I bought the Gtech strimmer GT50 last summer which has a 2yr warranty a few weeks ago it stopped working it would either start then stop or not start at all battery showing as fully charged I contacted Gtech by email their response was to take bottom off and check if terminals were burnt out I replied by saying I am 69yr old female widowed living alone and had no clue to either take apart or what a terminal looked like their response could I ask a neighbour to do this I replied I wouldn’t ask them as it is under warranty and clearly faulty in other wards warranty useless I have other Gtech products which I won’t be replacing as now been left out of pocket as I need to replace my strimmer with another make

Good quality product that performs effectively.

excellent customer service from Gtec. I had a problem with a battery, this was quickly resolved and the agent I spoke with was very professional.

I have an old GTECH cleaner since God was a boy.
It has finally needed care and attention at last.
I spoke with GTECH yesterday with Donna who gave exceptional service also Chris was also most helpful.
It's a joy in this day and age to speak with a humans who are so helpful.
Totally recommend.

I bought a lightweight hedge trimmer, it arrived and on usage I couldn't make the head pivot as claimed so I rang their helpline. The call was answered almost immediately by a helpful chap who, after establishing the problem, arranged for a replacement to be sent. It arrived the next day. I had further queries on 2 subsequent days for which I rang the helpline again &, each time, answered so quickly and speaking to an actual human. Bliss. So helpful. I cannot speak highly enough of their customer service. The hedgetrimmer works fine now.

Had a problem with Hedge trimmer, in that lost locking nuts when cleaning and sharpening.

Contacted support and CEO, first class service, not allowed to print names but Ni, Jon, An

Original model supplied was faulty.Telephoned CS who apologised & immediately arranged collection of faulty product at same time as delivering replacement.Excellent service hassle free.

used AI in their advert, obviously instead of paying human creators.

Purchased the GTech air fox in November 2025. Stopped working in February 2026. I requested a full refund but was told because I’d had it longer than 30 days they could only offer an exchange, which I accepted.
The replacement stopped working (same problem as the first one) in April. I did demand a refund but was told because my original purchase had been more than three months ago I could only have another replacement or an exchange for something else. They then arranged for another air fox to be delivered without my knowledge, it was only because of an email I received from the courier company that I knew.
I emailed the courier company telling them not to deliver the item, I also informed all my neighbours not to accept a package on my behalf.
Gtech got the message and recalled the item.
I then contacted CAB who informed me that Gtech were in breach of the Consumer Rights Act 2015 and I was fully within my rights to have a full refund. They advised I contact them with my request for a full refund allowing them 14 days to acknowledge my request. This acknowledgment came on 30th July 2026 with the collection of the broken product arranged for 3rd August 2026.
I received an email on the 11th August informing me that my refund will be sent to my bank account within seven days.
It is now 5th September 2026 with no sign of a refund and all my attempts at contacting them are ignored.
So I no longer have a product that was actually worthless and less than a year old and also was a very expensive experience as I have had to purchase another vacuum.
I will be taking this further as I’m very tenacious but all this is exhausting when I’m well within my rights as a consumer.
A truly awful company to deal with. Not only their products but their service too.
Purchase at your own peril.

What a fantastic customer service. Contacted them this morning with an issue with a recent lawnmower purchase. A lovely person called Barbara answered my call immediately and within less than half a minute she resolved the problem. No fuss at all. Very impressed

The service I received from Yola, was exceptional, friendly very helpful. Thank you.

It would have been delivered the next day if the driver had rang the bell.

The call handler was very friendly, articulate and the promised part arrived on time as promised.

This is a brilliant company . They are always helpful and efficient.

Easy to find what I wanted on the web and prompt delivery