While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, most reviewers were let down by their experience overall. Expressing deep frustration, people frequently struggled with login issues, unexpected account lockouts, and endless difficulties trying to receive necessary verification codes on their devices. Users also complained heavily about the extremely poor search functionality, missing basic features, and constant troubles with organizing and filtering emails properly every day. Though some customers found the service very frustrating, a few reviewers were happy with the platform, praising it as a reliable and useful tool that runs smoothly for daily tasks. Others also felt that the system was quite convenient for personal use, offering easy synchronization across different devices without major drama.

What people talk about most

Website

Reviewers highlight negative aspects of the website, reporting extreme frustration with login issues and... See more

User experience

Customers consistently note negative experiences with user_experience, describing the platform as frustrating... See more

Application

People report negative experiences with app, highlighting consistent frustration with loading issues and... See more

Service

Clients share negative opinions on service, consistently reporting a frustrating experience and a complete... See more

Customer communications

Users describe negative interactions with contact options, noting that it is impossible to reach a live... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There are so many things that should be improved on this mail app, to name a few: you cannot search deleted messages, even if you’re in the deleted folder and you go on search it defaults automaticall... See more

Rated 2 out of 5 stars

I swear I will kill this thing. So let me explain my situation. I am part of a competition where we send specific days emails and get awarded. I had spend 40 minutes texting an email and the stupid th... See more

Rated 1 out of 5 stars

Everyone should delete their gmail. They are about to hit gmail with AI capabilities that will be scanning all your communications. Google does NOT CARE about your privacy. They are purposely non-tran... See more

Rated 1 out of 5 stars

I wish this email program could be given a negative number. Google does nothing to reduce spam. When 99% of my email comes in, which is garbage, I label it spam for Googles machine learning to b... See more


1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(1,670)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Made things way more difficult to use

Everything was working good and all sudden they completely changed and destroy the whole program the program is trash good going let’s make things as hard as possible so you can’t find anything. Shame on you. Everybody should go with someone else.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Gmail Blocked and emergency forward email from me, to my wife.

Wife is at the DPS office to get my daughters permit. Needed 1 file that I had in my email. We both have Gmail accounts. Google took it upon themselves to BLOCK the email I sent.

I choose what I send and to who. Not Gmail. My wife never got the email and had to reschedule another appointment in 3 weeks. Gmail absolutely sucks and honestly I am checking into suing them over this. Gmail does NOT have the right to block an email I need to send in an emergency.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Can’t create account

I’ve just spent 4 hours trying to create a simple email on google but it blocks me at every step. The QR code doesn’t scan and it won’t let me use a phone number to verify the account. It’s just an email but they’ve made it impossible . The website claims it needs to verify info about my device or phone but tha makes zero sense

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Totally dumb 2 factor authentication

Totally dumb 2 factor authentication, before you get a code you have to write drown you phone number? I must be the only human in the world that doesnt fully remember his phone number...

1 July 2026
Unprompted review
Rated 2 out of 5 stars

Can we be done with Gmail and email

I used to really appreciate Gmail. Lately, though, I keep getting warnings that my account is almost full and that I may not be able to send or receive emails if I run out of storage.
To avoid that, I've deleted thousands of emails, emptied my trash, and even resorted to deleting photos and videos—including memories of my kids when they were babies. Some of those were THE ONLY COPIES I HAD, and now they're gone!
It feels frustrating to reach the point where you're forced to deciding between preserving priceless memories and paying for more storage. I experienced something similar years ago with Hotmail, and it seems like more and more online services are moving toward subscription models once we've come to rely on them.
I understand that companies need to make money and that storing billions of files has real costs. At the same time, it's hard not to feel disappointed when something that was once generous gradually becomes more restrictive, especially when it involves irreplaceable personal memories. And I doubt they aren't already making their money. Otherwise, how would we have had free email all along.
If nothing else, this experience has reminded me of one important lesson: always keep a backup of your photos and important files somewhere you control, because no online service should be your only copy. And maybe we need a solution to the issue that we are no longer living in a world where you can function without email, cell phones, computers, and all the other tech that keeps our whole lives in their databases. Additionally our private lives.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Missing Luxplus Order and Subscription Emails in Gmail

I discovered that Luxplus (a Danish company using the Belgian website luxplus.be) had been charging me a recurring monthly membership fee of €9.95 for many months following a small order I placed in March. I was completely unaware that any such membership had been activated. I then searched the Gmail account registered with my Luxplus account. I did not find any order confirmation, subscription confirmation, renewal notice, monthly invoice notification, or any other email informing me that a paid monthly membership had been activated. The order confirmation email was either never sent by Luxplus or somehow disappeared from my Gmail account. This experience unfortunately reduced my confidence in Gmail.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

100% worthless

I really don’t understand how company can be this incompetent and being business they let my Gmail get hacked and all the recovery methods were changed by the hacker. I was never prompted to approve or deny. The password changed like I have been before and then there is no customer service whatsoever complete and utter incompetence.

24 July 2026
Unprompted review
Rated 2 out of 5 stars

Very laggy today

Emails were taking forever to send this morning. The whole interface just felt laggy and unresponsive. Usually it's fine, but today was pretty annoying.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Gmail sucks

My email keeps saying they are gonna wipe my account in 30- days if I dont clear space. I just removed all my photos, cleared my spam, and my trash, cleaned out my primary inbox, yet some how im still over, 15.29GB out of 15GB, yet I just cleared over 7GB and it still says im over. Over half of my emails I declared spam and marked as so, yet now the ones I marked are all unmarked and flooding my primary inbox. Now it keeps saying recent changes may not have been saved, how tf you know it didnt save if it didnt save? You'd think the only way to tell you it didnt save, was to save so it could remeber to tell you every damn time you login. So what exactly didnt save? The system didnt even know, cause everything downloaded. So I guess goodbye to the emails I've had for years. Also EVERYDAY should be a option of when did this occur. Also I should be allowed to use cuss words in this, freedom of speech right?

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Google AI locked our account and won’t…

Google AI locked our account and won’t reinstate it. We are a nonprofit community art organization that not only used gmail, but used the Google account to sign into other services. There is no recourse, no way to contact a live person to help. We’ve move to proton email, but will never be able to recover all the contacts in the Gmail account.

Stay away from Google. With all their money, they still don’t offer live support.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

google security is the pits

many apps would allow me to login using google. One name, one password for many different apps. breaches security rule number 1, do not use same name and password for multiple apps. Google have zero idea or concern for security.

at the other extreme, gmail persists in locking me out for 48 hours because it insists on multistep login process. by the time I have found my phone or done multi-step login to another email, the gmail codes have expired.

I just want a username and password to login. In one case google make these totally insecure (same login for multiple apps), in another the make it so secure I can't access my email. How do I block all use of multi-step login?

15 July 2026
Unprompted review
Rated 1 out of 5 stars

The last update has made it unusable

The last update has made it unusable on my Samsung. It swallows up my power in a matter of hours. My battery went from lasting up to 2 days to lasting 8hrs. Returned to 10 days when I archived Gmail.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

They have wiped all my contacts

They have wiped all my contacts. Now when I start to write the name of my contact nothing happens and it doesn't recognise them. I looked on my contact list and now that is empty too. It was fine two weeks ago but I came back from holiday and now this. Why???? I though I'd report it but every time I try to send it, it says it cannot be sent. That's a lot of good when you can't even report it, so why even put that on there if you can't use it. Talk about rubbish. Just when I thought they couldn't get any worse, they do!!!

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Oh, the hollow echo of that promise, mocking my every attempt.

Oh, the indignity of it all! My trusty landline, bless its heart, it stretches its tendrils to every dusty corner of this gilded cage I call home. It meets every need, every whispered word. But no, no, no, the modern world, in its infinite and maddening wisdom, has decreed we must all be tethered to these infernal mobile contraptions. I can't even peek into my own mailbox without one! And soon, oh so soon, this wretched cancer will claim me, and my coffers are as bare as a winter tree. The pressure, the sheer, crushing pressure from society to acquire one of these things! How many of my fellow pensioners nod in weary agreement?

In my desperate quest to reach the whispers of my urgent Yahoo mail, I sought solace in the promise of a Google account, a beacon that Google itself proclaimed wouldn't demand a mobile phone. Oh, the hollow echo of that promise, mocking my every attempt.

I wrestled with browsers, a dance of the ordinary and the private, with and without the invisible veil of a VPN. Yet, each time, that infernal Google page, a digital sentinel of frustration, screamed its demand for a phone number. Each time, the same cruel refrain.

I confided my plight to a bot, a tireless companion for an eternity, its circuits humming with an unhelpful loop. It understood not, and in its confusion, spun its digital wheels, going nowhere.

Then, a voice from my broadband provider, the very architects of my digital home, the ones I had entrusted with my mailbox. Another bot, another circle of confusion, and then, a stark reminder of their world: an attempt to peddle me television and broadband deals. Can you imagine? While I was adrift in a sea of despair, they offered their profit-driven wares.

Cancer, a cruel spectre, will soon claim me. Sky knows. They know I am a lady fading, a candle guttering in the wind. And still, they seek to fatten their coffers. For thirty-five years, I have been a loyal shadow in their halls. Thirty-five years! And this is the bounty they lay at my feet?

2 July 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look