mytrip.com Reviews 

My flight was cancelled due to a “technical reason,” with no further explanation or useful information provided.

They offered me a refund, but then told me to book a replacement flight directly with the airline. By that point, the new flight was more expensive, had a worse schedule, and left me in a much worse position through no fault of my own.

Poor communication, no real support, and an expensive inconvenience. I would stay clear and book elsewhere.

★☆☆☆☆

Extremely disappointing experience with MyTrip.

I have been waiting for my refund for MONTHS, and despite contacting customer support repeatedly, I still have not received my money.

Every time I contact them, I receive essentially the same response: that my case has been “escalated” to a specialized refund team and that I need to wait for their review. However, nobody can give me a confirmed refund amount, a specific payment date, or any meaningful update.

I have been patient for months, but I am still left without my money and without a clear answer as to when I will receive it.

This is completely unacceptable customer service. I do not want another generic apology or another message telling me that my case has been escalated. I want my refund and a clear, concrete answer.

I would strongly advise other customers to be extremely careful when booking through MyTrip, especially if they may need a refund. My experience has been extremely frustrating and has completely damaged my trust in the company.

Can you improve your web? I used Skyscanner to purchase my return flight tickets from London to Harbin. I input the business class tickets. Then you quoted me. I bought the flight ticket. Somehow, your receipt does not show any class. If it is not the business classes, then it is not acceptable. If it is not business tickets, then can you return my money now!

Our flight was rescheduled meaning that we had to spend 24 hrs in krakow instead of 3, then 10 hrs at Sharjah airport, we lost 2 nights in Sri Lanka and we arrived at 2am instead of 2pm. This meant we started the trip completely sleep deprived. I’d also had to spend a lot of money on meals in krakow and I still haven’t been refunded the pittance offered: 12 euros per person, despite numerous emails. Really disappointing.

Don’t choose this company. Rude people in customer service service and the fello name is tarun don’t have telephone. Manner and rude.

cheapest price compare to the airline website

piece of shit company, basically stole money from me falsely promising reimbursements for flights schedule changes and then ignoring all my requests

SCAM WEBSITE — DO NOT USE THEM!

I was supposed to receive a refund of €200, but they are only refunding €5. This is absolutely unacceptable.

There is no proper email address available to contact them and no straightforward way to resolve the issue. Customer support is practically impossible to reach.

Stay away from this website. I strongly recommend not booking or purchasing anything through them.

Terrible ! Don't recommend!

MyTrip changed your PAID seat and separated you from your wife, just a few hours before departure while you were busy packing and couldn't do anything about it!EVEN THOUGH YOU PAID FOR THOSE SEATS!Thank you for ruining my vacation!

Good 👍 It was very helpful

Fraudulent billing and bait-and-switch upsell tacticsAvoid Mytrip at all costs. My boyfriend tried to book a flight and the website stated "funds not received," yet the money was immediately deducted from his account.When we called customer service, the agent claimed the flight was not booked and tried to aggressively upsell us to a more expensive fare. We told the agent to cancel the transaction entirely. Despite explicitly canceling it, Mytrip kept his funds and provided zero service or tickets. This is a scam tactic to force phone upsells. We have filed a formal fraud dispute and chargeback with our bank.

Good price, straightforward booking process with all the key details. Quick and efficient service without any fuss.
Thank you very much

Simple navigation and easy instructions.
No hidden cost

Absolutely horrible experience. I strongly recommend avoiding Mytrip.

I booked flights through Mytrip and when I needed to change my booking, dealing with their customer service became an absolute nightmare. I spent hours trying to get a simple rebooking sorted out, with completely contradictory information from different agents.

What made the situation even more frustrating was that Mytrip confirmed in writing that they would refund my EUR 266 rebooking fee and then instructed me to contact the airline directly to request an exception. I followed their instructions and eventually had to contact the airline myself by phone because Mytrip was unable to resolve the issue.

The airline ultimately managed to rebook my flights, while Mytrip’s customer service repeatedly gave me conflicting answers and made the entire process unnecessarily stressful and complicated.

It should not take hours of arguing with customer support, multiple conversations, and contacting the airline yourself just to change a booking. If you are booking through Mytrip, be prepared to deal with an unnecessary middleman when something goes wrong.

I would strongly recommend booking directly with the airline instead. Paying slightly more upfront is probably worth it to avoid this level of customer service when you actually need help.

Fast and efficient.
Ticket sent back by e-mail would be appreciated

My flight, which was booked through my trip was cancelled due to the war situation in Gulf area. Then My trip sent email to confirm refund or voucher. I confirmd with refund, but after many emails pro and forth, finally sent me reply saying, the passenger has lost the ticket, so can't be refunded. What a illogic reply.

Absolutely unacceptable customer service.

We had to cancel our flight due to a death in the family. We submitted all the required documentation, including official documents that we had to obtain at our own expense, in order to request a refund.

Nine months later, we are still waiting for our money.

Despite repeated follow-ups, the case has still not been properly resolved. Dealing with a bereavement is difficult enough without having to spend nine months chasing an airline for a refund and trying to get clear answers.

I find it completely unacceptable and deeply disappointing that a company handles customers in such a sensitive situation this way. If you require customers to provide official and costly documentation as proof of a bereavement, the very least you can do is process the request within a reasonable timeframe.

Nine months without a refund is not a reasonable timeframe. Based on this experience, I cannot recommend this travel agency!

Avoid at all costs. Sure they are cheaper but that comes at a price to you if anything goes wrong. The carrier cancelled the flight and Mytrip were hopeless and unable to refund the full value of the trip. Going round in circles until you give up, which is clearly what they want. Will never use them again as I am significantly out of pocket