Gina Tricot AB Reviews 

My return package got lost on the way and after months waiting, I got a message that I would receive my refund. My return was just displayed as electronically registered by DHL. So it was very challenging and chaotic for all parties to find out what actually happened I think. But customer support were always kind and patient, they never put pressure on me to pay for the lost return.
I have been a Gina tricot customer for many years, that was the first time I had a problem, and I am very glad a solution was found.

Customer Support was just so kind and supportive. My order got lost in the system and they canceled it and gave me the same pricing for my repeating order without any hesitations. Annie was just a lovely contact person in writing and solving my problem.

Annie from Costumer Service at Gina Tricot has been a great help.
Super helpful and informative.
Props to her :)
I needed to return some items, found it a bit surprising that I couldn’t exchange or return them at the physical store in Amsterdam, but Annie informed me super quickly about how to resolve.

The worst online shopping💔, buy from them on your own risk.my daughter likes this shop,she made buy and pay almost 700kr for jeans and tops,they were never sent,not a message or email and today we have checked on their website and they saying the order was returned. Very bad communication 😕.

I had a great experience with costumerservice, especially Jolina, who was very welcoming and helpful with my problem. Thank you!

I usually love gina, but now I have received the wrong coat two times!!! I ordered a short coat but I have received a long one twice now...

I was having some problems with an order and the lovely Jolina has been such great help ! If you need help with an order do not doubt in asking for help and better if it’s someone as Jolina who has been súper comprensive and cooperative.

I needed help and I got the help I needed and hoped I would get. Great service!

Mathilda from Customer Services replied straight away and, most importantly, sorted out the problem in no time at all.
We’re very pleased with the quality of the clothes and the customer service.
Thanks again Mathilda!

It is a scam! The worst customer service ever with only standard replies, they don’t read or answer anything!

I already reached out but the customer service is doing nothing, so still the same situation…

I had an issue with a return that had been going on for months, but Gabriela from customer support resolved everything quickly and professionally.

She was friendly, efficient, and made the whole process stress-free. It’s rare to come across customer service like this, and she truly made a difference.

Thank you, Gabriela! You deserve a raise✨

Jolina N responded almost immediately and helped me with steady updates on my problem. Definitely one of the fastest customer services I experienced!!

Everything was perfect! Very quick response and super friendly contact!

I returned some unworn jeans. Gina Tricot then sent me a very unfriendly e-mail claiming that I had returned items of another brand that I have never bought. After 3 emails in which I asked for proof, they sent me a photo of my alleged return which was a scam. It was jeans from another brand in a cardboard box while I had used a paper bag for my returns. I have still not been refunded and I am still struggling through the consumer protection office of my country.

Incredible!

Update: On was refunded after all, but it took a very long time and countless e-mails. I would suggest always taking a photo of the things you send back. Apparently, only then the regulatory bodies can help you.

I rarely leave negative reviews because I usually prefer to resolve issues privately. But this has genuinely been one of the most frustrating customer service experiences I’ve ever had.

My order arrived incomplete, even though the package was fully sealed and showed absolutely no signs of damage. Instead of simply investigating the issue, customer service asked me three separate times to send photos and videos of the package. After that, they claimed they had checked the package weight, making it seem as if I was the one being dishonest.

To make matters even worse, I was asked to complete formal declarations confirming what had happened. After taking the time to fill out all of that paperwork, they still continued arguing with me instead of resolving the issue. If you’re asking customers to sign declarations, maybe stop treating them like they’re lying afterwards.

Then they also managed to process my return ,of the items that I actually received, incorrectly. I’m still missing a refund for a pair that I returned

And now they’re claiming I was refunded for “4 out of 4 returned items.” That’s not even the issue. My order was supposed to contain 11 items in total, and several of those items never arrived in the first place. Saying I received a refund for four returned items (when it was actually 3 that they declared) doesn’t change the fact that a large part of my order was missing.

The only time anything started happening was after I mentioned legal action and opened a Klarna dispute. No customer should have to go through all of this just to avoid paying for items they never received.

This entire experience has been exhausting, unprofessional, and handled incredibly poorly from start to finish.

Avoid this company if you value your time, your money, and basic customer service.

I received a prompt, precise and very friendly feedback from costumer service Gabriella. Very much appreciated!

I am extremely dissapointed with my experience with Gina tricot. I ordered a dress online, tried it on once (which is my legal right), and returned it because the fit was not right. The dress was sent back in exactly the same condition as it arrived: completely clean, unused, without any damage or defects.

Despite this, Gina Tricot refused to refund my €60 and claimed there was a 100% loss of value, without providing any proper explanation or proof. Instead, they offered to either donate the dress or send it back to me for around €4.

When I asked for the reason, because I knew the dress had only been tried on and returned in perfect condition, I had to explain my consumer rights. Only then did they come up with the excuse that the dress supposedly “smelled”. I find this extremely disrespectful and unacceptable.

When the dress was finally returned to me and I checked it myself, there was absolutely no smell and no defect. The dress was perfectly fine. This means the reason given to me was simply not true.

What makes this even worse is that I noticed from other reviews that I am not the only customer who has experienced similar problems. They refused to refund my money, then suddenly increased the return shipping cost from around €4 to €10 when I wanted the item sent back so I could verify the condition myself.

In the end, I paid €64 and received a dress that was completely fine, but it does not even fit me, which makes it impossible that I could have worn it or damaged it in any way. I am now left with a dress that I cannot wear, while my refund was unfairly refused and the customer service team ghosted me after stealing my money. This was a very frustrating experience and I do not feel that customers are being treated honestly or respectfully.

After this experience, I will never order another item from Gina Tricot again, and I would not recommend anyone else to do so either.

I ordered some good looking pants, sadly they didn't fit. But the support contact Adam helped me immediatle. He told me everything I'd have to know to get the refund, was really patient and polite and overall really helpful! Amazing support!!

Absolutely disgraceful customer service.
I returned a dress that had only been tried on at home. Gina Tricot refused my refund, claiming the item had suffered a 100% loss in value, yet they failed to explain what was supposedly wrong with it. No evidence. No photos. No explanation. Just a generic template email.
I contacted customer service through your website immediately to ask for a proper explanation. No response. I have been completely ignored.
I already know what your reply to this review will probably be: “Please contact our customer service so we can help you.” Well, guess what? I already did. That’s exactly the problem. Your customer service doesn’t respond.
Keeping both a customer’s money and the returned item without providing any documentation or justification makes you feel like you’ve been robbed. That is not how a reputable company should treat its customers.
Since you have chosen to ignore my attempts to resolve this directly, my next step will be to file a complaint with the Forbrugerklagenævnet (Danish Consumer Complaints Board.)
Avoid this company if you expect fair treatment or actual customer service.

I am extremely disappointed with my experience with Gina Tricot. I ordered a dress online, tried it on once (which is my legal right), and returned it because the fit was not right. The dress was sent back in exactly the same condition as it arrived: completely clean, unused, without any damage or defects.

Despite this, Gina Tricot refused to refund my €60 and claimed there was a 100% loss of value, without providing any proper explanation or proof. Instead, they offered to either donate the dress or send it back to me for around €4.

When I asked for the reason, because I knew the dress had only been tried on and returned in perfect condition, I had to explain my consumer rights. Only then did they come up with the excuse that the dress supposedly “smelled”. I find this extremely disrespectful and unacceptable.

When the dress was finally returned to me and I checked it myself, there was absolutely no smell and no defect. The dress was perfectly fine. This means the reason given to me was simply not true.

What makes this even worse is that I noticed from other reviews that I am not the only customer who has experienced similar problems. They refused to refund my money, then suddenly increased the return shipping cost from around €4 to €10 when I wanted the item sent back to me so I could verify the condition myself.

In the end, I paid €64 and received a dress back that was completely fine, but it does not even fit me, which makes it impossible that I could have worn it or damaged it in any way. I am now left with a dress that is in perfect condition but that I cannot wear, while my refund was unfairly refused. This was a very frustrating experience and I do not feel that customers are being treated honestly or respectfully.

After this experience, I will never order another item from Gina Tricot again, and I would not recommend anyone else to do so either.