Thanks once again to Føtex! We’re regular customers of your Mad ud af huset service and are always super happy with the quality and quantity of the meals. However, this time the packagin... See more
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The food was delicious, but the packaging was not the best, some of the boxes were half full, such that the items moved around under transportation, and some toppings had fallen off. Maybe it would be... See more
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Amazing food and great service at Amager Centret føtex ud af huset. We ordered different options and everything was done freshly and it was delicious. Definitely not our last time ordering catering fr... See more
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Ordered a birthday cake for my son’s birthday which was around Easter but I get an email the morning of pickup saying they can’t make or deliver the cake. So I had to buy some crappy cakes for his par... See more
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Company details
About føtex
Written by the company
Hos føtex glæder vi os over at kunne tilbyde kvalitet og friskhed hver eneste dag. Vores varer giver dig alt det gode til din familie, hvad enten du ønsker råvarer af højeste kvalitet eller spændende og stort udvalg inden for alt lige fra have og børn over til elektronik og udstyr til hjemmet. Besøg din lokale føtex eller vores webshop på føtex.dk, hvor du finder mere end 40.000 varer.
Besøg føtex.dk
Written by the company
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 87 78 30 90
- support@foetex.dk
- foetex.dk
4.1
Great
57K reviews
Asks customers to review
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Trustworthy and responsive!
13 August 2026
Reply from føtex
Hej Daniela
Thank you so much for taking the time to share your positive experience! We're really pleased to hear that you found føtex.dk both trustworthy and responsive.
Have a great day.
De bedste hilsner
Karoline
Terrible delivery service
Terrible delivery service, poor communication throughout and lack of commonsense being applied to delivery. The whole process is tortuous compounded by the apparent lack of technology to track and trace where the goods actually are or when expected delivery is to be made and it's delivery address which could be a supermarket which is not properly communicated to the buyer and location of delivery only known after emails directly to føtex which were slow in replying.
4 August 2026
Reply from føtex
Hello,
Thank you for your review.
We are sorry to hear about your experience with the delivery and communication regarding your order. We understand how frustrating it has been not knowing where your goods were.
We can see that, in cooperation with our customer service team, a solution has been found, and we therefore hope that everything is now as it should be.
Please do not hesitate to reach out to our customer service team if there is anything else we can help you with.
Have a great day.
Kind regards
Amal
føtex
Reply from føtex
Hej Srinivasaiah
Tak fordi du deler din oplevelse med os – det glæder os, at du har oplevet god service hos føtex.dk. Vi håber, du bliver glad for dit køb, og vi ser frem til at byde dig velkommen igen.
God dag.
De bedste hilsner
Karoline
Reply from føtex
Hej Yaogang
Thank you so much for highlighting our helpful customer service and for sharing your positive shopping experience. We’re delighted to hear that everything went smoothly for you.
Have a great day.
De bedste hilsner
Karoline
Ordering was simple and effective
Ordering was simple and effective. The delivered good (kagemænd) was discutable: poor taste from the pastry and the chocolate coverage, too few sweets on it,
11 July 2026
Reply from føtex
Hello Alice
Thank you for your review.
We are very sorry for the experience you have had with the cake.
We have therefore contacted you by email so we can hopefully find a better solution together. We hope to hear from you.
We wish you a very good day.
Best regards,
Emma
føtex
I never got my package
5 July 2026
Reply from føtex
Hi Marcos
Thank you for your review.
We’re very sorry to hear that you did not receive your package and for the inconvenience this has caused.
We have looked into your case and can see that a solution has now been found together with our customer service team. We therefore hope that everything is now in order.
Please don’t hesitate to contact customer service again if there is anything else we can help you with.
Have a nice day.
Kindest regards
Amal
føtex
Item not ready for collection after I…
Item not ready for collection after I was notified it was ready for collection. Staff did not know what item was. More training needed about what they sell.
5 July 2026
Reply from føtex
Hi
Thank you for your review.
We are very sorry to hear that your Click & Collect order was not ready for pickup, even though you had been notified that it was, and that you did not receive the help you should have expected in store.
We appreciate you taking the time to share your experience, and we will bring your feedback forward internally.
Best regards
Amal
føtex
God service
30 June 2026
Reply from føtex
Hej Peter
Tusind tak for din anmeldelse og de pæne ord om vores service – det sætter vi stor pris på! Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
God dag.
De bedste hilsner
Karoline
Go’ service
26 June 2026
Reply from føtex
Hej Frank
Tusind tak for de fine ord – vi er glade for at høre, at du har oplevet god service hos føtex.dk. Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
God dag.
De bedste hilsner
Karoline
Good price level!
Good price level, well-stocked store with a large selection of organic product.
23 June 2026
Reply from føtex
Hej Wiola
Tak fordi du deler din oplevelse med os! Det glæder os at høre, at du synes prisniveauet er godt, og at du har oplevet et bredt udvalg af økologiske varer i butikken. Vi håber, du fortsat bliver glad for at handle hos os.
God dag.
De bedste hilsner
Karoline
Reply from føtex
Hej Leslaw
Hvor er det dejligt at høre, at din oplevelse hos føtex.dk var både hurtig og problemfri. Tak fordi du tog dig tid til at dele det med os – det betyder meget!
Have a lovely day.
De bedste hilsner
Karoline
Super god service
19 June 2026
Unprompted review
Reply from føtex
Hej Rolf
Mange tak for din tilbagemelding – det glæder os at høre, at du har oplevet god service hos føtex.dk. Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
Rigtig god dag.
De bedste hilsner
Karoline
Reply from føtex
Hej Yuri
Sikke en fornøjelse at høre, at du var tilfreds med kvaliteten! Vi sætter stor pris på din tilbagemelding og håber, at vi får lov til at levere lækker mad til dig igen en anden gang.
Du ønskes en rigtig god dag.
De bedste hilsner
Karoline
Only half of order recieved
I ordered 4 chairs and a table for my garden and I only received 2 chairs and a table from the order. Where are 2 remaining chairs?
1 June 2026
Reply from føtex
Dear Priti,
Thank you for your review.
Of course, it is not intended that two chairs should be missing from your order, and we would very much like to help resolve this for you.
If you have not already done so, please feel free to contact our customer service team via our website: https://support.foetex.dk/hc/da/ or by calling: 89303200.
There, we can access all the details of your order and help you find a solution.
Kind regards
Emilie
føtex
Everything was good enough
Everything was good enough. Totally satisfied.
27 May 2026
Unprompted review
Reply from føtex
Hej Afrin
Hvor er det dejligt at læse om din oplevelse – det er skønt at høre, at du er helt tilfreds med din oplevelse hos os. Vi håber, du bliver glad for dit køb, og vi glæder os til at byde dig velkommen igen en anden gang.
Rigtig god dag.
De bedste hilsner
Karoline
Front store personnel was efficient and…
Front store personnel was efficient and very professional!
The female employee who brought out my item was super helpful and very professional
16 May 2026
Reply from føtex
Hi Dorte
Thank you for your review.
We’re happy to hear that you’ve had a great experience shopping at føtex.
We’ll do our best to ensure that you’ll always have the same positive experience when you visit our stores.
Kind regards
Emilie
føtex
I am extremely disappointed with the…
I am extremely disappointed with the delivery service provided for my recent purchase from Føtex. This is now the third time a delivery has been attempted without success, and the behavior of the carrier is completely unacceptable.
The drivers are clearly avoiding the 3-hour round trip to my location. On the latest attempt, they claimed "no one was home" at 16:03—exactly three minutes into a four-hour delivery window—despite me sitting ready and waiting for them. Looking at recent reviews on Trustpilot, it is clear that this is a systemic issue with BFT Logistik and not an isolated incident.
As a loyal customer, I expect better. Føtex risks losing its good reputation by using such unreliable and dishonest delivery partners. I strongly urge Føtex to reconsider their contract with this carrier and find a professional partner that actually delivers what they promise.
I am still waiting for my package, but the frustration caused by this "cat and mouse" game is simply too much.
8 May 2026
Unprompted review
Reply from føtex
Hi Thomas
Thank you for your review.
We are incredibly sorry to hear about your experience.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Marie
føtex
late delivery and poor service
The expected delivery date was 20th April. I could receive my package today - 28th April. The delivery person was also very rude. I came and said hi, then I was waiting to pick up my package. He didn’t explain me anything, was arranging the packages on the cargo vehicle. I told him I was waiting for my package and he responded he was working. I waited a bit more, and finally he gave it to me. But my package was in the corner near the back door. So no needed to wait to pick it up. I was disappointed and tired of implicit exclusion. So my experience was horrible from beginning to end.
28 April 2026
Reply from føtex
Hi
Thank you for your review.
We are sorry to hear that you had a poor experience with our delivery partner, as this can of course affect an otherwise good shopping experience.
We always provide an expected delivery date, as we have to take possible delays with the carrier into account – something that is unfortunately outside of our control. We do not have much influence on how the delivery is carried out in practice, as this is handled entirely by the transport company.
That said, we definitely do not want our customers to have an experience like this. We will therefore follow up on this delivery with our freight partner.
We have also sent you an email to follow up on your experience.
We hope to hear from you
Best regards
Marie
føtex
Ordered and Paid for a Cake, but It Was Never Made
We ordered a cake for our company’s 5-year celebration and waited 4 days since it was pre-ordered. Unfortunately, when we went to pick it up, we were told that the cake had not been delivered to the bakery store.
This was very disappointing because people had already gathered after we announced that we would be celebrating with cake. It was for an important company milestone, and the celebration had to be postponed because of this mistake.
We expected better communication and more reliable service, especially for a pre-ordered cake.
27 April 2026
Reply from føtex
Hello Joy
Thank you for your review.
We’re really sorry to hear about your experience – that’s definitely not how it should be.
We’ll get in touch with our colleagues in the store so we can follow up on the incident, and you’ll hear from us as soon as possible.
Best regards
Marie
føtex
Worst purchase experience ever.
Worst purchase experience ever.
They gave the wrong address to the courier, after many days the order got returned to Salling Group and I got my money back without any useful contact or real communication as any professional company would have.
26 April 2026
Unprompted review
Reply from føtex
Hi
Thank you for your review.
We are incredibly sorry to hear about your experience.
We are very interested in taking a closer look at your case, so that we can get to the bottom of the issue. In order to take a look at the issue we require some more information, hence why we have contacted you via Trustpilot.
We hope to hear back from you soon.
Kind regards
Marie
føtex
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