Easyframe Reviews 

1,172
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressively fast delivery times, secure packaging, and the precise, custom-made measurements that ensure a perfect fit for their valuable artwork. Many consumers also appreciate the exceptionally wide selection of available frames and the helpful, professional service provided throughout the entire ordering process. However, some people mentioned frustrating issues with damaged parcels arriving at their doors or severely delayed deliveries caused by external shipping companies. A few other buyers also experienced unexpected difficulties with assembly or felt that certain recent purchases did not meet their usual quality standards.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that bespoke frames and mounts are generally... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Consumers find delivery service to be positive and remarkably fast, with many noting that items arrive within... See more

Order

Clients share positive opinions on order, highlighting a straightforward and effortless process. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting superb quality and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more

Company replied

Rated 5 out of 5 stars

Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more

Company replied

Rated 5 out of 5 stars

Very very good site. Measured our daughters jigsaw because it was an unusual size, put the measurements in and when the frame arrived it was a perfect fit. Excellent delivery service (free). Ordered t... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more

Company replied


Company details

  1. Picture Frame Shop

Written by the company

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,172)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best online framing company in the UK

I have recently found easy frame and they are absolutely fantastic. I’m an artist and now frequently use them for framing for my exhibitions, so much choice and the quality and price is brilliant. The online design upload portal is second to none.

Thank you and I will be purchasing again!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended service

I have used this company for all my framing over the last 5 years and cannot recommend them highly enough.
My orders are always completed speedily, arrive impeccably wrapped, and any problems i infrequently experience are sorted out promptly without hassle.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing drop in quality

We have purchased several framed prints of our dogs over the years and have always been extremely happy with the quality and finish. Unfortunately, our most recent purchase has been a real disappointment. The quality is noticeably poorer than the previous items we have bought and, in our opinion, it simply does not resemble the standard we have come to expect from them.

We have tried to raise our concerns with the sales team, but unfortunately they have not been receptive to our suggestions and we feel that we are simply being fobbed off.

All we have asked for is for a backboard to be added, as was done on our previous versions. It seems a very reasonable request, particularly given the difference in finish compared with our earlier purchases, yet our concerns don’t appear to be being listened to.

It is difficult not to feel that this is a case of shrinkflation, paying the same price but receiving a noticeably lower-quality product.

Looks like we will have to return it and find somewhere else to purchase these in future.

26 August 2026
Unprompted review
Easyframe logo

Reply from Easyframe

We’re sorry you were disappointed with the framed canvas.
The item we supplied was a digital canvas correctly stretched around an internal frame, which is the standard construction for this product. We understand you would have preferred it stretched over a solid board instead as previous canvasses had been supplied.
As the finished appearance would have been the same either way, we didn’t remanufacture and resend a complete framed canvas. We offered instead to arrange collection and issue a full refund.
We hope this resolved the matter for you.
Best Wishes

Rated 5 out of 5 stars

Thumbs Up

This was my first time using EasyFrame and always a bit wary of on-line sites, so I did double check the Trustpilot reviews.

I wanted to purchase a mount for a picture. I was a bit unsure how to input the measurements, me being abit 'd'ho'.

I messaged EasyFrame to check and recieved a very quick response from Rob. He explained what I needed to do. The mount was here in less than a week. It was packaged very well and of a good quality.

A very positive experience, thank you.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb!

Excellent service.
Easy to order and custom made frame and mount delivered with in a few days.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

This is a superb service

This is a superb service. EasyFrame printed my digital image, framed it perfectly to my specifications and it was delivered a day earlier than expected. So pleased with everything.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Easyframe make quality frames to your spec, and have excellent customer support

Easyframe are a great company for several reasons.
Larger frames are hard to find on the high street and in any size you're unlikely to get just what you want, with the right mount etc. However professional framing can be really expensive, and might be best for those original pieces you really want to take no risks with. (If you know what you want though easyframe can likely provide it).

Easy frame make quality wooden frames to order, to exact specifications. There's a good range of frame finishes, mount colours, etc. The prices are excellent.
The reason they really stand out for me, is customer service. They are readily contactable, and actually solve your problem, without any delays.
You make your own order online, which allows you to upload your art and trial it with different frames and mounts. They can be easily contacted for help or adjustments.
Sometimes I've made wrong choices and they've been very helpful. They always get back within a brief window and they also answer their phone.
I recommend them!

I just want to add, that if this reads like a solicited review, it isn't!! I've never been asked to review. I've bought a number of frames here and having tried other methods I realised how good they are. Also customer service is a bugbear of mine. Its so rare nowadays that I want to let companies know its appreciated.

11 August 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for taking the time to leave such a detailed and thoughtful review. It really means a lot to us, especially knowing that you’ve chosen Easyframe for a number of your frames.

We work hard to offer plenty of choice, quality made-to-measure frames and, most importantly, customer service where you can actually speak to someone and get help when you need it!

Thank you again for your continued support and recommendation. It’s very much appreciated.

Kind regards
Nick & the Easyframe Team

Rated 5 out of 5 stars

Extremely happy

Great product, arrived perfect, very good price. Highly recommend

4 August 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for your fantastic review! We’re delighted you’re so happy with your frame and that it arrived in perfect condition. We really appreciate your recommendation and hope to see you again soon

Rated 5 out of 5 stars

Easyframe’s products are of great…

Easyframe’s products are of great quality and they deliver in a very timely manner. Their online instructions are easy to follow - I have purchased a number of frames and fitted them myself and I’m really pleased with the finished product. I’d highly recommend this company.

4 August 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Melissa,

Thank you so much for taking the time to leave such a fantastic review.

We’re delighted to hear you’ve been pleased with the quality of our frames and our delivery service. It’s especially great to know you found our online guides easy to follow and have successfully framed several pieces yourself.

We really appreciate your continued custom and your recommendation—it means a lot to the whole team.

Kind regards,

Nick

Rated 5 out of 5 stars

Amazing service

How a company should be. Ordered a bespoke frame Sunday. Arrived Tuesday. Perfect size, well made and with all fixings. This is exactly how companies should be ran. Packed beautifully as well. Five easy stars. Very well priced too and UK made local to me.

27 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi David,

What a brilliant review—thank you!

We’re so pleased everything arrived quickly and that you were happy with the quality, packaging and overall service. We work hard to make ordering custom frames as straightforward as possible, so it’s fantastic to hear we’ve hit the mark.

Thank you for supporting a UK manufacturer. We really appreciate your kind words and hope to help you again soon.

Best regards,

Nick

Rated 5 out of 5 stars

Excellent UK company!

Ordered a custom frame on 21st, and it arrived on 23rd. Perfect size and excellent packaging. Absolutely brilliant company.

21 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Jeannette,

Thank you so much for your lovely review. I’m delighted to hear your custom frame arrived so quickly and that you were pleased with both the fit and the packaging.

We really appreciate your support and hope to help you again in the future.

Kind regards,

Nick
EasyFrame

Rated 5 out of 5 stars

Custom vinyl problem, great customer service.

I recently ordered a custom vinyl frame from easy frames. It came and there was an issue with the frame not fitting my vinyl type. After getting in touch with the customer service team, specifically Nick who would like to say was brilliant, they advised due to a recent website update some of the information had unfortunately been removed from the frame description. Due to this Nick kindly said i would be due for a refund. I highly recommend easy frames not only due to the customer service but the frame itself looked to be of great quality and high standard material, which was even more of a shame that i couldn’t end up using it. Would hugely recommend and again thankyou to Nick for his fast and kind customer service.

21 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Seth,

Thank you so much for taking the time to leave such a lovely review. I really do appreciate it.

Unfortunately, during a recent website update, some wording was accidentally removed from the product description. As soon as we became aware of it, I we updated the listing to make it clear that this particular frame isn’t suitable for gatefold vinyl, so hopefully it will save others from the same disappointment.

The good news is I’m already working on a solution that will allow us to offer a proper gatefold vinyl frame online. If I can make it work, I’ll be sure to get in touch.

In the meantime, any decent local picture framer should be able to frame your vinyl and do it justice.

Thanks again for your understanding, your recommendation, and your kind comments. Hopefully we’ll be able to help you with a gatefold frame in the future.

All the best,

Nick
EasyFrame

Rated 5 out of 5 stars

Very very good site

Very very good site. Measured our daughters jigsaw because it was an unusual size, put the measurements in and when the frame arrived it was a perfect fit. Excellent delivery service (free). Ordered the frame Monday evening, it arrived Thursday afternoon. Will definitely be using Easyframe again. Thank you.

16 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Kevin,

Thank you so much for your fantastic review.

I’m really pleased to hear the frame was a perfect fit for your daughter’s jigsaw. That’s exactly why we offer made-to-measure framing, as not everything fits a standard size.

It’s also great to hear the frame arrived so quickly. We know once you’ve finished a project like a jigsaw, you want to get it on the wall as soon as possible!

Thanks again for choosing EasyFrame. We really appreciate your support and look forward to helping you again in the future.

Kind regards,

Nick
EasyFrame

Rated 5 out of 5 stars

A great service and a great frame

Ordering system very straightforward. Emails kept me advised of progress. Frame arrived when promised. superb packaging, ensuring it arrived undamaged. Well made, looks great.

8 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Mr Handscomb,

Thank you so much for taking the time to leave such a great review.

I’m really pleased to hear you found the ordering process straightforward, that we kept you updated throughout, and that your frame arrived safely and on time. We put a lot of effort into our packaging, so it’s great to know it did its job and that you’re happy with the quality of the finished frame.

We really appreciate your support and hope to help you again in the future.

Many thanks,

Nick
Easyframe

Rated 5 out of 5 stars

Great, cheap frame

I was really impressed - frame was much cheaper than elsewhere and it arrived quickly, in good condition, and fits well.

1 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Noam,

Thanks for your great review! I’m really pleased you’re happy with the frame, the price and the speedy delivery. We really appreciate your support and hope to see you again soon.

Thanks,

Nick
Easyframe

Rated 5 out of 5 stars

This was the fourth frame I ordered…

This was the fourth frame I ordered from Easyframe for my cross-stitch picture. I was quite worried, as this time the artwork was round, meaning the mount had to be perfectly sized and shaped. However, the craftsmen did a flawless job once again, and my concerns proved unfounded. I truly appreciate the company's professional craftsmanship and their quick turnaround times. Thank you!

3 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Svetlana,

Thank you so much for your lovely review and for choosing Easyframe again. I’m delighted we could get your circular mount just right and that you’re pleased with the finished frame. Your continued support means a lot to us, and we look forward to framing your next project.

Thanks,

Nick
Easyframe

Rated 5 out of 5 stars

Great customer service

Great customer service. Very friendly and prompt response. Products are also great and competitively priced. Thank you.

1 July 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Spencer,

Thank you for your lovely feedback. It’s great to hear our team looked after you and that you were pleased with both the products and the value. We hope to welcome you back again soon.

Kind regards,

Nick
Easyframe

Rated 5 out of 5 stars

Happy to have found Easyframe

Happy to have found Easyframe, the frames are well made, both for panels and canvasses, they arrive promptly and are reasonably priced compared with others.

16 June 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi E W-A,

Thank you for your lovely review. We’re delighted you found Easyframe and that you’ve been pleased with the quality of our frames, our pricing and the speedy delivery. We really appreciate your support and look forward to helping with your next project.

Thanks,

Nick
Easyframe

Rated 5 out of 5 stars

Beautiful frames all different colours…

Beautiful frames all different colours and the ordering process was really easy to follow. Really very happy with my order 😁

26 June 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Y Mez,

Thank you for your fantastic review! I’m so pleased you found the ordering process easy and that you’re happy with your new frames. It’s always great to hear our range of colours helped you find exactly what you were looking for.

Thanks,

Nick
Easyframe

Rated 5 out of 5 stars

Excellent service from Easy Frame

Excellent service from Easy Frame. My items were dispatched really quickly and the quality is solid. Sizes were all cut correctly. Would buy from Easy Frame again and would recommend to others looking for frames.

25 June 2026
Unprompted review
Easyframe logo

Reply from Easyframe

Hi MH,

Thank you for your excellent review. I’m delighted to hear you were pleased with the quality of your frames, the accuracy of the sizing and our quick dispatch. Your recommendation really means a lot to us, and we look forward to helping you again.

Thanks,

Nick
Easyframe

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