eToro Reviews 

32,069
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Very easy to get even a basic understanding of stocks and shares. Great learning platform plus I have managed to grow my investments into something very worth while. Very pleased and yes quite a few... See more

Company replied

Rated 5 out of 5 stars

I recently had the privilege of being invited by eToro to the Formula 1 qualifying session at Monza, an experience I will not forget anytime soon. The organisation was impeccable from start to... See more

Company replied

Rated 5 out of 5 stars

Event perfectly tune up. Flawless organization (I wish I could say the same for the Ferrari Team). A big applause to the Alpine Team instead the service personnel, efficient with a smile, and Daniel A... See more

Company replied

Rated 5 out of 5 stars

Genuinely well looked after Been with eToro for a while now and the thing that keeps me here is the people behind the platform. Austin Hang, my account manager, is the standout. He’s quick t... See more

Company replied

Company details

  1. Investment Service
  2. Cryptocurrency Service
  3. Finance Broker
  4. Investment Company
  5. Stock Broker

About eToro

Written by the company

Some FAQs

About Account Verification

Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.

During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.

Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.

These are regulatory obligations from eToro as a regulated financial institution.

On Deposits at eToro

Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.

Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.

Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.

It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.

Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.

Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.

Key points on Withdrawals at eToro

Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.

A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.

Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.

It is important to note that this time period depends entirely on the payment service provider.

Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.

If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows

Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.

Exploring eToro's Virtual Account

eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.

This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.

All about Trading/Market Disruptions

Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.

No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.

Why you might not be able to open or close a position during a market disruption

  1. Lack of liquidity, or inability to receive pricing from our liquidity providers
  2. A stock might be halted by the exchange
  3. Inability to open SELL positions due to an asset being “unborrowable”
  4. An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
  5. On eToro, the SELL side is not available when the asset is unborrowable.

    To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/

  6. Extreme volatility on different asset types.

In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.

If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/

With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

32K reviews

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4.1

All reviews

(32,069)

3,464 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great platform

Good experience, but the UI could allow better controls like editing an order.

14 September 2026
Unprompted review
eToro logo

Reply from eToro

Robert, thank you for your feedback!

Rated 4 out of 5 stars

THE BRW JYC SHUT DOWN MY ACCOUNT+SOLVED DAY 9-10

WARNING ⚠️ NEW KYC is I had my account RESTRICTED=NO MONEY IN OR OUT Only STOP positions. For 19 DAYS FLAT. Due to the BEW GOVERNMENT RULES..I worked that out myself. As AI BOTS just send you in circles. So, this is all to get your tax dollars. I understand why etorro does this.

6 September 2026
Unprompted review
eToro logo

Reply from eToro

Hello Ben,

We sincerely apologize for the inconvenience and are truly sorry to hear about the challenging situation you are facing with your account. Please be assured that your feedback is vital to us, and we have escalated your case to the appropriate teams for further assistance.

We understand the importance of timely help. Whenever you require support, you can easily schedule a direct call with our Customer Service team via this link: https://calendly.com/etoro-customer-service.

Thank you for your patience as we work toward a satisfactory resolution.

Best regards,
Maria

Rated 5 out of 5 stars

eToro and Monza Formula 1 Paddock Experience

I recently had the privilege of being invited by eToro to the Formula 1 qualifying session at Monza, an experience I will not forget anytime soon.

The organisation was impeccable from start to finish. Every detail was taken care of, which allowed me to fully enjoy one of the most iconic events in motorsport without a single worry.

What made the experience even more special was the opportunity to meet my account manager, Daniel Amati, in person. Having that face-to-face connection will undoubtedly make our future interactions smoother and more personal, something I genuinely value.

Thank you, eToro, and a special thank you to Daniel for this incredible opportunity. It is gestures like this that go well beyond the platform itself.

5 September 2026
eToro logo

Reply from eToro

Amazing to hear about your experience!

Rated 1 out of 5 stars

Why you closed the market as you like

Why you closed the market as you like , scam, if you write on the platform open 24/5, then you shouldn’t even close one minute, but what, other stocks still open, but you close USO for nothing. Just rubbish, cheater.

11 September 2026
Unprompted review
eToro logo

Reply from eToro

Hello Juan,

Thank you for sharing your thoughts on the market hours and closures. It’s completely natural to feel concerned when things don’t align with your expectations, especially when other stocks are available. To clarify, as noted on our market hours page, operating schedules may be adjusted based on available liquidity. Should the underlying market close early or liquidity fall short, opening times may be delayed or trading for the impacted instruments temporarily paused. We hope you continue using our platform and gaining value from your trading experience.

Best regards,
Maria

Rated 1 out of 5 stars

I was expecting a lot from this platform but...

I was expecting a lot from this platform, as it is one of the few that people in the UK can actually use for trading and crypto investments. However, when I tried to make a transaction out of eToro they have restricted my account, asked for additional documentations, and left me unable to do anything with it but to keep sending emails.

What would have been fine in this situation is that if the matter was resolved or at least I would have gotten an answer from them promptly. However, their customer service is one of the worst I have experienced in my life. No answers or news for a month about the case, all they were telling me through the support chat is to "be patient". I decided to also take the matter to a higher position and subscribed for a month to their club in order to get in contact with an account manager. He at least was keeping in touch with me regularly and was willing to keep me updated, but still was able to only "expedite" the case to a month and a half.

At the end, the response I have gotten had no explanation nor reasoning. They have just decided to close my account and have promised me to send my funds back to my bank (which as I am guessing, will not take a day or two either).

Awful customer service, long periods of waiting which caused me to lose money in potential investment possibilities, and overall very negative processes. I do not recommend anyone to use it if you actually want to be able to control your money.

10 September 2026
Unprompted review
eToro logo

Reply from eToro

Hello Barry,

Thank you for providing your information. Your case has been forwarded to our specialized teams for additional review.

Best regards,
Maria

------------------------------------------------------------------

Hello Barry,

We are disheartened to hear about your experience regarding account restrictions and the long wait for customer support. Providing timely assistance is our goal, and we recognize that we fell short of those expectations in your case. While it is good to know that your Account Manager stayed in touch, we fully understand your frustration with these delays.

Your feedback is important to us, and we want to investigate how your case was managed. To help us verify your experience and escalate the matter, we need a few more details. We have sent you a message on Trustpilot asking for your username or ticket number—please share this information with us at your earliest convenience. Thank you for your input as we work to improve our services!

Best regards,
Maria

Rated 5 out of 5 stars

Monza F1 GP experience

Participating in the Monza GP was a unique experience offered from eToro to key customers! Great experience and great organization!

8 September 2026
eToro logo

Reply from eToro

GIOVANNI, we're thrilled you enjoyed the Monza GP!

Rated 5 out of 5 stars

Amazing experience

Good networking. Great Etoro organization. Amazing event. Thanks to Daniel Amati and everybody. Recommended experience.

4 September 2026
eToro logo

Reply from eToro

Thank you, francescosorrentino! We appreciate your feedback!

Rated 5 out of 5 stars

Watching F1 in Monza was a fantastic…

Watching F1 in Monza was a fantastic experience! The organization and overall event were exceptional. Huge thanks to my account manager, Daniel Amati, and the whole eToro team for an unforgettable time.

9 September 2026
eToro logo

Reply from eToro

Thanks for sharing your amazing experience!

Rated 5 out of 5 stars

eToro: more than just a broker. Daniel Amati is the perfect person for the job.

The experience was fantastic because it was truly extraordinary. eToro organized this event for Diamond clients, and the result was being pampered from the very first moment to the last. A huge thank you to eToro and my account manager, Daniel Amati, for this magnificent experience.

6 September 2026
eToro logo

Reply from eToro

Thank you, Danilo Ferraiuolo! We appreciate your feedback!

Rated 1 out of 5 stars

Very disappointing experience with eToro.

My account was restricted on 22 August, despite me providing all the information and verification they requested. I completed the selfie verification several times and was repeatedly told that the Operations team was reviewing my account, but received very little explanation or meaningful communication.

Having a significant amount of money with a platform while being unable to properly access my account was extremely stressful and frustrating.

Eventually, I managed to withdraw my funds, but the way eToro handled the situation completely destroyed my trust in the company.

I understand that regulatory checks are necessary, but customers deserve transparency, proper communication and confidence that their money is accessible.

I will be closing my account and will not use eToro again.

22 August 2026
Unprompted review
eToro logo

Reply from eToro

Hello Eric,

We have received your details and transferred your case to our specialized team for further evaluation. Thank you for your cooperation.

Best regards,
Maria

--------------------------------------------------------------------

Hello Eric,

Thank you for bringing your feedback to our attention. We sincerely apologize for the disruption and frustration caused by your account restrictions and the difficulties in communication at such a crucial time. Restoring your trust is very important to us.

While strict verification measures are necessary to uphold account safety and comply with regulatory obligations, we want to ensure your specific situation was managed properly. To assist us in escalating your case, please reply to our Trustpilot request providing your username or support ticket number.

Best regards,
Maria

Rated 5 out of 5 stars

It was a great and unique sport…

It was a great and unique sport experience!
Thanks to Daniel Amati and eToro team for the excelent welcome during all the event.

8 September 2026
eToro logo

Reply from eToro

Hi Giovanni,

We are delighted to hear about your remarkable sports experience and the warm reception from our team! Thank you for sharing your thoughts with us. We wish you a wonderful time ahead filled with excitement and happiness.

Cheers!
Maria

Rated 5 out of 5 stars

Great experience !

Great experience from the paddock!Superb organization
Etoro people perfect (thanks Daniel!)

5 September 2026
eToro logo

Reply from eToro

Matteo Frozzi, we’re glad you enjoyed it!

Rated 5 out of 5 stars

Event perfectly tune up

Event perfectly tune up. Flawless organization (I wish I could say the same for the Ferrari Team). A big applause to the Alpine Team instead the service personnel, efficient with a smile, and Daniel Amati for his exquisite hopitality.

8 September 2026
eToro logo

Reply from eToro

Thank you, Gino Borrelli! We appreciate your feedback!

Rated 5 out of 5 stars

Very easy to get even a basic…

Very easy to get even a basic understanding of stocks and shares. Great learning platform plus I have managed to grow my investments into something very worth while.
Very pleased and yes quite a few are currently at a loss but overall very pleased. Making mistakes is one sure way to learn.

8 September 2026
Unprompted review
eToro logo

Reply from eToro

Hello Paul!

It's fantastic to hear that you're finding the platform easy to navigate and effective for learning about stocks. Your commitment to investment growth, even in the face of challenges, reflects an admirable attitude towards learning and progress.

To support your journey, we encourage you to take advantage of the educational resources in the eToro Academy ➡️ https://www.etoro.com/academy/ and refine your techniques risk-free using a Virtual Account.

Thank you for sharing your thoughtful feedback; we are delighted to be part of your investment experience!

Cheers!
Maria

Rated 5 out of 5 stars

Good Community and UI

The UI is user friendly and provide enough information to monitor your investments. Their programs benefits are good as well. The community is engaged in creating interesting discussion topics.

8 September 2026
Unprompted review
eToro logo

Reply from eToro

Fernando Webb, thank you for your feedback!

Rated 5 out of 5 stars

Great team

The professionality of Daniel Amati and as well his kindness and empathy

8 September 2026
eToro logo

Reply from eToro

Jvanohe Rizzi, thank you for your kind words!

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