eil.com & RareVinyl.com  Reviews 

20,980
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive variety of hard-to-find music, noting that searching for rare albums on the website is always straightforward and fun. People also appreciate the exceptionally fast delivery times, helpful communication updates, and secure packaging that keeps delicate items completely safe. Buyers regularly mention that finding great products at reasonable prices makes shopping here a truly satisfying experience. Some reviewers were not happy with occasional shipping delays, higher postal costs, or unexpected delivery issues for specific items. A few consumers also reported instances where records arrived with unexpected scratches, grading discrepancies, or condition disappointments that affected listening.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent condition of their... See more

Delivery service

Clients share positive opinions on delivery service, consistently reporting rapid shipping times and... See more

Quality

Reviewers mention positive feedback about quality, praising items that arrive in excellent and pristine... See more

Service

Customers report widespread satisfaction and positive experiences with service, highlighting fast and... See more

Price

Reviewers highlight positive aspects of price, noting that many items are available at a reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having the items that I look for is great and the pricing is not bad but what I don’t like is the shipping especially if you buy four or five little 45 and ship it for 20 to 25 like a large album that... See more

Rated 5 out of 5 stars

I had been on the hunt for a record, a nostalgia hunt really. After combing through the racks of some brick/mortar record stores in Arizona and Nevada with no luck I decided to hit the interwebs.... See more

Rated 5 out of 5 stars

Prompt service and delivery. Arrived as (kind of) expected in great condition. Only problem... I ordered the wrong one! I obviously didn't read the description and bought the wrong Robert Johnson -... See more

Rated 5 out of 5 stars

Excellent website (makes navigating and purchasing a breeze). Fair pricing. Discounts (for example - free shipping on a recent order) are key to helping me buy more records - where I already have thou... See more


Company details

  1. Music Store

Written by the company

Established since 1985, we are the world Leader in buying & selling Rare Vinyl Records, CDs and Music Memorabilia from the 60s to present day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(20,980)

2,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast shipping and super…

Super fast shipping and super reasonable price on possibly one of a kind acetate. Ordering process is a bit cumbersome compared to other websites, but overall I’m very satisfied with

24 July 2026
Rated 5 out of 5 stars

Excellent service

Very easy to order. Whole transaction to delivery explained. Will definately buy from here again. This one was a present, and the recipient was extremely pleased.

24 July 2026
Rated 5 out of 5 stars

Excellent

Always reliable, great service. Been buying from them for nearly 20 years. Highly recommended

23 July 2026
Rated 1 out of 5 stars
eil.com & RareVinyl.com  logo

Reply from eil.com & RareVinyl.com

Thank you for taking the time to leave your feedback. We are very sorry that you did not receive your order.
Unfortunately, we can confirm that the parcel was reported as lost by the carrier in the United States and, as a result, they were unable to complete the delivery. We understand how disappointing this is, especially when you have been looking forward to receiving your purchase.
We can see that we have previously been in contact with you regarding this matter and that a full refund has already been processed. While we are pleased we were able to resolve the financial aspect of the issue promptly, we appreciate that this does not make up for the disappointment and inconvenience caused by the loss of the package. Please accept our sincere apologies for the frustration caused, and thank you for your understanding. We hope to have the opportunity to provide you with a much better experience in the future.

Rated 4 out of 5 stars

I live in the EU

I live in the EU. So there were post-Brexit delays in the records arriving. I would also say some of the secondhand records were a grade lower than it said on the website, still very playable but a grade lower than advertised.

2 July 2026

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