easyJet Reviews 

I believe (?) my issues were resolved but because I could not speak on the phone to clarify questions I'm not sure if my issues were resolved. Because I'm traveling from another country our vernacular is different so the language used by Easyjet is confusing.

Awful awful awful
Payment screen doesn’t work
Can’t get back to main chat.
Start all over again and payment screen crashes again
Spent 2 hours trying this
Terrible

Perfect thank for the help

Really helpful, helped with the cancellation immediately, no border contacting the agent.

Am absolute failure. Both flights delayed and waiting one hour for a bus in Gatwick Airport to get off the plane.

Delays all the time , waiting in the plane for an hour until it flies ,not good communication with the airport .. had to wait one hour in the plain for the buses to come to bring us in the terminal .very dissatisfied .

Thanks alot dear AHMAD an assistance operator

Easyjet communicates that it is easy to change your flights but actually it is impossible.

Very unhelpful, flight cancelled and no support except a website that scares you into unacceptable alternative flights. Customer service reps on chat totally unhelpful and make the whole situation more upsetting

really easy to contact Customer service from easyjet and they were very helpful!! thank you so much

I had a problem with my check in, for an EasyJet website technical issue (confirmed by the customer care agent), I wasn't asked to insert my passport info before getting my boarding pass. I had to get in contact with the help center and Rama was very unclear, rude (even using admiration marks in his sentences adding a tone that was not professional), and was rushing me to close the conversation continuously. He/She actually closed the conversation while I was typing. Now I'm in the situation where I don't know if the problem is solved and I need to be at the airport early in the morning.
Bad experience before I even board the plane.

Mohammed Esam from the customer service has helped me to solve my issue in a matter of seconds.

easyJet lost my two car seats, made me jump through hoops to report it, then didn't respond to me at all. I've waited 6 weeks with no response. Non existent customer service

Great response from Omar, efficient, pleasant and reassuring.

Waited listening to music for over 15 minutes no advice or answer very poor

Absolutely abysmal company. Below budget. From poor customer service, shocking communication or lack of, managers calling you by the wrong name and speaking over you/using patronising tone of voice. I will never use again. Disney should be ashamed of using this company.

Helpful, clear and gave the information we needed

I spoke with a very helpful woman at special assistance, who was very accommodating, polite and respectful.
Thank you EasyJet

I had to ask for a refund after completely messing up an online transaction.
As an old age pensioner living alone, IT, websites & the like are a nightmare, hence the nearly expensive error. The young lady I spoke to & tried to explain how it all happened, was very patient & understanding. She listened & then spoke to a superior & they granted my refund as a goodwill gesture. A very pleasant experience speaking with the young lady & a very positive reaction by EasyJet.

Amazing!! Very helpful