Dunelm Reviews 

Quick delivery of samples. Unfortunately, when I made a decision the item was out of stock

The App was easy to use and ordering online was straightforward to do. I was kept up to date with emails on when my item was ready for collection and informed to what to do and where you had to go when you arrive for your collection. My whole experience from ordering to collecting was excellent and flawless. I would highly recommend ordering of the app as the stores don't always stock what you want to purchase.

A great selection of pillow cases - easy to order - arrived very quickly.

We placed an order for click and collect. The scheduled delivery date past without an email to collect. Some days later nothing had happened so I went into the Weymouth store. There was no trace of my order. The staff were incredibly helpful and I felt that they really took an interest in my problem. They promised they’d chase it up and let me know what was happening. Soon after I had an email my order was ready for me to collect.
I think that when things go wrong the quality of the business and its staff is demonstrated by how they put it right.

Very upset not happy at all still waiting for my Sofa 😞

Fantastic .. I've ordered a few times recently from Dunelm and have been very impressed with the quality and price of the products .. very impressed and they are my go to for anything home 👍

Items came in good time and we were well informed as to their arrival. No parts were missing, many thanks

Sunday Haberdashery
Kilner Way Make and Mend is open for your weekend sewing. How about Sunday when finally you have the chance to sit down at your machine and run out of thread? Then run to Dunelm! We’re a haberdashery that’s open 7 days a week for you.

Dunelm was efficient in getting our order to us and at unbeatable prices.

good service then proceeded to spam inbox weekly asking for review.

I ordered 2 bar stools online, delivery was on a date chosen and I was given a timeslot and call before delivery took place. When we were putting the stools together we discovered a small tear underneath one of the chairs. Customer service was excellent, we were offered a discount (which we would have accepted had it not been fabric, which I fear would have got worse with use), refund, or replacement. We chose replacement and the damaged chair was collected at the same time the new one was delivered, delivery men were excellent as was customer service. We are very happy with our purchase

Product not arrived

The conduct of the staff was unsatisfactory, as they appeared disengaged and unhelpful. Furthermore, the customer service experience was equally subpar. Consequently, I will not be returning to this establishment.

Great experience in Dunelm Croydon valley retail park. Me and my wife took a long time deciding on a rug for the living room, even leaving the store and coming back. One of the sales reps Stewart(Stuart) helped massively. All round general customer service, getting the rug down, good Sense of human and helped keep the kids entertained. All round great job 👏🏽

It's nice you spend time browsing through their furniture, imagining how items will look in your home, going to your local store as showing in stock, arriving to be told they don't have it but it can be at another store in two hours, pay for the items, go home for a brew and there it comes. The email telling you it's completely out of stock and they will issue a refund. This has happened before and the refund took ages.

Never again Dunelm, you have lost a customer for life. Amazon sell most of what you sell and it arrives in days without a hassle.

Wonder why the high street is suffering......poor customer service.

Good choice of curtain material. Quantity not available in store but assistant ordered online and delivered promptly.

We went to Trowbridge Dunelm to buy some made to measure curtains. Aisha, who served us, was efficient, patient and kind. She patiently helped us while we changed our minds a few times and checked and rechecked our measurements. Aisha made the whole process a pleasure!

I ordered 4 things, 3 arrived. Their email is "no reply" so I had to wait 45 minutes to deal with a customer service agent by live chat. At first the agent essentially accused me of lying about the missing item, sending me a photo of a parcel that's only about 40 cm long left on my doorstep when I told him the thing that was missing was the 1 metre item. There is no way he could think all 4 items were in that parcel. And besides, I don't like being accused of lying - why the hell would I try to lie about a block of foam anyway? In the end, I am told they'll send another one out by Friday. If it turns up I'll increase the stars but 45 minutes of my time wasted by an online order yet again.

The single sheet I ordered was perfect and delivered promptly and well packaged.