Daysoft Contact Lenses Reviews 

1,961
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is completely seamless and straightforward, while the prices remain exceptionally affordable and much lower compared to competitors. People also genuinely appreciate the reliable delivery service and express satisfaction with the overall quality and comfort of the daily lenses provided. However, some customers also noted that shipping times can occasionally experience delays, and a few shipments arrive without functional tracking details to monitor progress. A few people experienced unexpected issues with lens comfort, finding that certain batches did not fit their eyes properly or caused irritation during daily wear.

What people talk about most

Product

Customers had ambiguous experiences with product, with many long-term users praising the great value,... See more

Quality

Customers consistently note ambiguous experiences with quality regarding these lenses. While many reviewers... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among consumers. Many... See more

Price

Consumers find price to be positive, noting that the lenses are much cheaper than other suppliers and... See more

Order

Users describe positive interactions with order, highlighting a simple and easy online process alongside... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My son has used daysoft since he was 13 he's now 34 the contact lenses are excellent and had never had any problems. However the last year prices have risen and he has paid a different price each mo... See more

Rated 5 out of 5 stars

Great Quality, Not Expensive Lenses & Company! Fabulous Great Quality Lenses That Aren't Just Dailies, If Hygiene Is In Place (Mandatory-Which I Know From Experience) Can Do For Couple Of Day's! As E... See more

Company replied

Rated 5 out of 5 stars

I've used Daysoft infrequently as I usually stick with my hard gas permeable lenses. I only occasionally use soft daily contacts. Daysoft is by far the cheapest and best quality soft dailies that I kn... See more

Company replied

Rated 5 out of 5 stars

I wouldn’t buy from anywhere else. Where other companies charge huge amount for contact lenses, Daysoft have kept prices low, reduced unnecessary packaging and kept the same great service for years no... See more

Company replied


Company details

  1. Contact Lenses Supplier

Written by the company

daysoft replaces other contact lens brands for half the price! Buy contact lenses direct from daysoft with the safety of a money-back promise.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,961)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great lenses

Ive Just ordered my lenses for the fourth time. Very comfortable, easy to use and customer service is very good. Highly recommend.

14 September 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Lorna,
Thank you for your Review, I will Let the Team know.
Kind Regards, Sandra, Customer Care.

Rated 5 out of 5 stars

Love these!

These lenses are so nice! I am very happy with the ones I've ordered, it's my second time now :)

14 September 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Hulda,
Thank you for your review.
We much appreciated it.
Kind Regards, Bethany, Customer Care.

Rated 1 out of 5 stars

Very poor service

Very poor service. Paid additional for 2-3days delivery. And its already 4days and still no sign of delivery. When contacted customer support, the response were blunt. If unable to keep up with the promising delivery timeframe, why would you charge extra for faster delivery? I would've opted for standard service if I had to wait. This is ridiculous. Its not the first time and it happened few times already and continuously last month and this month as well.

12 September 2026
Unprompted review
Rated 3 out of 5 stars

I love the lens but I had a issue with…

I love the lens but I had a issue with a box they seem to have something on them sharp that was hurting my eye, hence couldn’t use them but all others been fine

12 September 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hi,
Please contact us at yourteam@daysoft.com , with your order details so we can assist you. We are here to help.
Kind regards, Sandra, Customer care.

Rated 1 out of 5 stars

Daysoft lenses are really difficult to…

Daysoft lenses are really difficult to but in ur eye, they fall off your finger numerous times, even harder to get out of their capsule, but unfortunately to they aren't as comfortable as other brands I have tried, I ended up taking them out and putting on my glasses, I have contacted daysoft to organise a return and refund but to date I've had no response.

8 September 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Paul,
Thank you for contacting us directly.
Kind regards, Elijah, Customer Care.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient! Simple to use order process.

2 September 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Karl,
Thank you for your review, I will let the Team know.
Kind Regards,
Elijah, Customer Care.

Rated 1 out of 5 stars

Still waiting after ordering on the…

Still waiting after ordering on the 24th August!! Very poor... going on holiday this weekend and need them ASAP!!!

2 September 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Stephen,

We had used the request information function on Trustpilot to ask for your contact details so that we could find your record in our system.
Unfortunately, we have not received a response. If you would like to contact us, you can contact us directly at Yourteam@daysoft.com

Kind Regards, Bethany, Customer Care.

Rated 5 out of 5 stars

Keen pricing

Keen pricing
Arrived when it said it would
Very good product

15 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Ben,
Thank you for your review.
We much appreciated it.
Kind Regards, Elizabeth, Customer Care.

Rated 1 out of 5 stars

I have not received my parcel at all as…

I have not received my parcel at all as yet

14 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Amita,
Please contact us at yourteam@daysoft.com , with your order details so we can assist you. We are here to help.
Kind regards, Elizabeth, Customer care.

Rated 5 out of 5 stars

Great prices, even better customer service

I always get a brilliant service from Daysoft! Their lenses are cheaper than most, yet just as good. I used to spend £21 for a pack of 30 lenses (x2 as I have different prescriptions) from Specsavers. Now I can spend no more than £27 for 32 of each prescription AND next-day delivery. I'm so glad I found Daysoft!

When their third-party courier failed to deliver because of multiple factors on their end, I was instructed by them to contact Daysoft. I rang up and spoke to Elizabeth, a very efficient and kind rep who monitored the situation with DPD and assured me that she'd sort a replacement next-day delivery for me

This is the second time I have had to reach out to Daysoft's customer support (both regarding their courier, so not even technically their service) and both times I have been met with understanding and immediate resolution.

Thank you to Daysoft and their brilliant support team for keeping me a happy and returning customer!

12 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Nina,
Thank you for your review, I will let the team know.
Kind Regards,
Elijah, Customer Care.

Rated 5 out of 5 stars

Great price and delivery very quick

Great price and delivery very quick!
Contact lenses also very comfortable. Highly recommend.

3 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hi,
Thank you for your review.
We much appreciated it.
Kind Regards, Elizabeth, Customer Care.

Rated 1 out of 5 stars

Please don't get these contact lenses

Please don't get these contact lenses! They don't really work. Before they stick to your lens, they would pop out several times. It take a while before they feel comfortable too. It's really not worth it. You don't get what you pay for, you get less. Never ever again!

3 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Fisayo
Please contact us at yourteam@daysoft.com , with your order details so we can assist you. We are here to help.
Kind regards, Sandra, Customer care.

Rated 5 out of 5 stars

Great quick service great price point…

Great quick service great price point and so comfortable to wear would recommend

5 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear CJP
Thank you for your review.
We much appreciated it.
Kind Regards, Claire, Customer Care.

Rated 5 out of 5 stars

I love these lenses

I love these lenses. Really appreciate the minimal packaging, the comfort and the price. Postage is prompt and efficient too. I would through my recommend Daysoft lenses!

27 July 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hello,
Thank you for your review.
I will pass your comments to the team.
Kind regards, Elijah, Customer Care.

Rated 5 out of 5 stars

As a customer of MANY years ….

As a customer of MANY years with Daysoft, I thought that it was time to go on record as to just how good they are.

I receive email notification of a pending delivery, the lenses are delivered in strong packaging and the cost is excellent.

Overall, I really cannot speak highly enough of Daysoft.

Steve

2 August 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Steve,
Thank you for your review.
We much appreciated it.
Kind regards, Elijah, Customer Care.

Rated 4 out of 5 stars

Hoping someone can reply to me

Hoping someone can reply to me, I ahve used Daysoft lenses for many years and LOVED them, I feel like the quality has changed the past few months, they dry up quicker and are not as comfortable, I have always worn these for work then my 6 monthly coloured ones if I go out the coloured other company feel fine but these when used are quite uncomfortable or the right lense just stays blury for a while, any advise have they changed? is there anything different i should be doing?

24 July 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Miss Kaur,
Please contact us at yourteam@daysoft.com , with your order details so we can assist you. We are here to help.
Kind regards, Sandra, Customer care.

Rated 1 out of 5 stars

I have been a loyal customer of this…

I have been a loyal customer of this company for over six years, and until recently I had always received excellent service. My contact lenses always arrived on time, which is why I’ve continued ordering from them for so long.

However, around two months ago, my order didn’t arrive until eight days after it was dispatched. To their credit, the company sent me a replacement order with next-day delivery at no extra cost, and when the original order eventually arrived, they allowed me to keep it. I appreciated how they handled the situation.

Unfortunately, the exact same thing has happened again. This time, when I contacted customer services, I was told they could send a replacement, but I would have to wait another three days for it to arrive. I explained that I rely on my contact lenses every day and asked if they could please send the replacement by next-day delivery instead. I even offered to pay the extra cost myself, but they refused. Instead, I was simply offered a refund.

After being a loyal customer for more than six years, I find this incredibly disappointing. It’s not just about the delayed delivery—it’s about how little flexibility or appreciation was shown towards a long-standing customer. I expected much better customer service based on my previous experiences.

Sadly, this experience has changed my opinion of the company, and I will be taking my business elsewhere in the future.

28 July 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Haris
Thank you for contacting us directly.
Kind regards, Sandra, Customer care.

Rated 5 out of 5 stars

Great experience

Great experience

26 July 2026
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hi
Thank you for your Review, I will Let the Team know.
Kind Regards, Sandra, Customer Care.

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