Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely service from Amy Crawford, completing a check in. We have been with Chess for years which says it all really. They have a very smooth process for handling any issues/accounts queries/amendments... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults et... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Friendly and efficient
Had a call from Amy Crawford today to check and update our account contact details. All was up to date but she asked if we needed anything else. It was nice to speak to a friendly, efficient account manager
20 August 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful 5-star review! We're delighted to hear that Amy provided such a friendly and efficient experience while updating your account details. We'll be sure to pass on your kind feedback to her. Thank you for choosing us, and we're always here if you need anything further.
Thank you.
Ryan
I have been a customer of chess for…
I have been a customer of chess for years, they have always been very affordable and had very good after care
17 August 2026
Unprompted review
Reply from Chess
Good morning
Thanks for being a valued customer for so many years. We're grateful for your feedback and look forward to supporting you for many more to come!
Thank you
Ryan
Will never respond to messages left them
Following five months of overcharging this company has now taken two direct debits from our bank account even after we sent them proof that the invoices had already been paid.
They will not reply to emails and if you try and phone them they do not answer the phone, but instead you have to "create a ticket" on their phone system with details of the problem, or likewise through their website portal.
Needless to say no-one gets back to you either way.
5 August 2026
Unprompted review
Reply from Chess
Good morning
We're very sorry to hear about your experience and understand how frustrating this situation must be.
We have now located your account and can confirm that Andy will be in touch with you directly to review the payments on the account and work towards a resolution as quickly as possible.
We apologise for any inconvenience caused and appreciate you bringing this matter to our attention. We are committed to resolving this for you and ensuring all concerns regarding the invoices and Direct Debit payments are fully investigated.
Thank you for your patience, and please look out for contact from Andy shortly.
Thank you.
Ryan
Customer since 2020
I have been a customer since 2020, I have never missed a payment, always paid on time.
I was due for renewal this year and Chess advised to me to go Fibre as the copper line will eventually be phased out,
I agreed as long as my services weren't interrupted. they migrated the broadband but put me on a broadband with a speed of 500kb instead of 500mb, which obviously isn't suitable.
So I had no broadband until this was sorted, my landline needed to be ported to a cloud service, my landline number is around 40 years which I didn't want to loose at any costs, this took 2 weeks to do, which lost me business as my customers first point of call is my telephone number.
They have billed me for various add-on's, Which were not agreed or on the contract signed in April.
I have a open complaint with them since April which no else in the company is willing to help as they are not assigned to the ticket. The person assigned to the ticket is not helpful and takes over a week to respond, I have asked for the ticket to be escalated with no avail. I will not be renewing again.
I just want my queries resolved and billed correctly.
12 August 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your review, and we're very sorry to hear about the experience you've had during your service migration.
We have located your account and can confirm that Georgia is currently handling your case through your existing open ticket. Georgia will be in touch directly to review the concerns you've raised and work towards a resolution.
We understand your frustrations regarding the migration process, service disruption, billing queries, and the impact this has had on your business, particularly given the importance of retaining your long-established telephone number. We appreciate the time you've taken to bring these issues to our attention and would like to reassure you that they are being investigated.
Thank you for your patience while we work through this with you. Georgia will contact you via your open ticket as soon as possible to provide an update and discuss the next steps.
Thank you.
Ryan
Shaun Lancaster was excellent
Shaun Lancaster was excellent. He provided me with the information I needed to enable the WPS. He was very professional in every aspect.
10 August 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for taking the time to share your feedback. We're delighted to hear that Shaun was able to provide the information you needed to enable WPS and that his professionalism stood out throughout your interaction. We'll be sure to pass your kind comments on to Shaun, who will be pleased to know he made a positive difference. Thank you for choosing us.
Thank you.
Ryan
Genuine Company
Lovely service from Amy Crawford, completing a check in. We have been with Chess for years which says it all really. They have a very smooth process for handling any issues/accounts queries/amendments and are only a phone call away. Their online portal allows you to make amendments yourself also. Can't fault them. Very genuine company.
11 August 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind review! We're delighted to hear Amy provided such great service during your check-in. We really appreciate your continued loyalty and are pleased you find our support, processes and online portal easy to use. Thanks for choosing Chess!
Thank you.
Ryan
I have been with Chess for a number of…
I have been with Chess for a number of years and have found them reliable and with excellent personal service on the few occasions that I have needed to contact them. Amy who I spoke to earlier today was very pleasant and helpful
10 August 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your continued loyalty and for taking the time to share your experience. We're delighted to hear you've found our service reliable over the years, and that Amy was pleasant and helpful when you spoke with her today. We'll be sure to pass on your kind words!
Thank you.
Ryan
I wrote a review on 29th July
I wrote a review on 29th July. You responded to ask for Account details. I provided these.
I have heard nothing more. We were chaged £114 per month for Broadband which was extemeely slow. You were going to charge us £35 to connext to fast fibre from the road and increase the minthly cost to £119. Sky charges us £27 per month for broadband that was 50 x faster and did not charge for the connection. On top of that thier cutomer service was good unlike yours. I strongly urg pther ptential users to check out these prohibative costs.
5 May 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention. Our Legal Team is currently handling your account and reviewing the matter. We understand your frustration regarding the costs and service you've described, and we'll ensure your comments are noted as part of the ongoing review. Thank you for your patience while this process is completed.
Thank you.
Ryan
Reply from Chess
Good morning
Thank you so much for your wonderful 5-star review! Amy will be delighted to hear your kind feedback. We truly appreciate your support.
Thank you.
Ryan
I cannot tell you how bad the customer…
I cannot tell you how bad the customer service department is in this company but it is worse than appalling,I’ve even written to the managing director and have had no response,I doubt very much he could run a bath let alone a business.
They are still trying to charge me for telephone and equipment that was cancelled and returned months ago, the number was ported before that and the contract had ended.
A shambollic company
Paul Jordan
25 July 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback. I am very sorry to hear about your experience and appreciate you taking the time to bring these concerns to our attention.
I understand your frustration regarding the ongoing charges for services and equipment that you believe were cancelled and returned some time ago, particularly as the number was ported away and the contract had ended. This is not the level of service we aim to provide.
Please be assured that Georgia will be in contact with you directly to investigate this matter and work towards a resolution as quickly as possible. She will review the details of your account, including the cancellation, returned equipment, and any outstanding charges, to ensure the issue is fully addressed.
Once again, I apologise for the inconvenience and disappointment this situation has caused.
Kind regards,
Ryan
Mentioning your employee Ryan…
Mentioning your employee Ryan O'Flaherty here by name because the experience I had today was absolutely top notch.
He'd be worth triple if you were paying him double. Amazing solutions, tremendous customer service and what a legend of a guy.
23 July 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your kind words! We're delighted to hear about the fantastic experience you had with Ryan. We'll be sure to pass on your feedback to him. Providing outstanding customer service is what we strive for, and it's great to know Ryan delivered exactly that. Thanks again for taking the time to share your experience!
Thank you.
Dean
Excellent helpful and friendly service
Excellent helpful and friendly service. Dealt with my enquiry efficiently and promptly.
23 July 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful feedback! We're delighted to hear you found our service helpful, friendly, and efficient. We really appreciate your support.
Thank you.
Dean
Chess are a professional company who always satisfy our needs
Chess are a professional company who always satisfy our needs.
22 July 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind words! We're delighted to hear that we've consistently met your needs and appreciate your continued support.
Thank you.
Ryan
We have used used Chess since TMS days…
We have used used Chess since TMS days (a long time) and recently we brought to their attention that they only bill landline and one mobile in their destinations - yet lots of countries have mulitple destingations. We were told that that is how it is and they would just bill anything else as a percentrage as a whole (which is useless). They then told us that they would fix it but they wanted us to pay to do this as nobody else had noticed or complained (so they wanted us to program their system). Very unhappy with Chess ICT and we wouldn't recommend them any more (whereas we used to when it was TMS). So once our term is up with them we are moving. Such a shame the way it's run now
23 June 2026
Unprompted review
Reply from Chess
Good afternoon.
Thank you for taking the time to share your experience. I've not been able to locate your account. Could you please email our Customer Services team on customerservices@chessict.co.uk to enable us to locate it so we can look into this for you?
Thank you.
Ryan
Good company to deal with
Good company to deal with, any problems sorted fast .
Amy Crawford was very helpful.
23 June 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re so pleased you had a great experience and that Amy was able to help you promptly—your feedback really means a lot to us.
Thank you.
Ryan
Just great to speak to humans on the…
Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon has been great in our possible transition into retirement.
23 June 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your lovely feedback! We’re so glad you value speaking to our team and that everything was resolved—especially with Laura’s support during your transition.
Thank you.
Ryan
We have used Chess for many years
We have used Chess for many years , we have recently taken on more of their services, I have been dealing with Laura Bacon this year and she has been excellent. L Richmond ,MD ,PATTCO LTD
18 June 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your continued trust and for expanding your partnership with us! We're delighted to hear Laura has provided such excellent support—your feedback is truly appreciated.
Thank you.
Ryan
Chess Telecom
Chess Telecom, is a company I would highly recommend, great technical support, amazing customer service from Laura Bacon & the team . 5 🌟 star Company .
17 June 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for the fantastic feedback! We’re thrilled to hear you’ve had such a positive experience with our technical support and customer service. Laura and the team will be delighted with your kind words!
Thank you.
Ryan
Laura Bacon was so helpful
Laura Bacon was so helpful, dealt with my query very quickly, was very polite and professional.
15 June 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind feedback! We’re so pleased to hear Laura was able to assist you quickly and professionally.
Thank you.
Ryan
Absolutely appalling service.
I don't like doing bad reviews BUT it needs to happen
If it could be 0 or minus it would be.
Absolutely appalling service.
Ridiculously difficult to talk to anyone
Never speak to the same person twice
Sent bills when move to a different provider and tried calling but only ever got through to AI customer services which was never any help and never got through to anyone in person still on going since 31st March
Would stay well away until things change
31 March 2026
Unprompted review
Reply from Chess
Good morning.
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
I have located your account and can see there is an ongoing complaint open.
My colleague handling the complaint has been made aware of your review and will be in contact to resolve this.
Thank you.
Ryan
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