Bravofly Reviews 

Been waiting for a refund since late June...they assured me it would take two weeks, then two months and I have been complaining they say will escalate the issue and I still haven't heard back. DO NOT USE THEM IF YOU DONT WANT TO BE SCAMMED.

Worst experience. Canceled trips never refunded.

Very good stuff

In honesty, i use Bravofly sometimes as they are, in some occasions, the cheapest option when using Skyscanner to find flights. Although, a few times, Fullflex is automatically added without me ticking it, which i feel is a little cheat tbh. My main issue is flight cancellations, this is now 2 times, i have had a flight cancelled due to unforeseen circumstances, the first time was already a nightmare, the airline cancelled the flight, i was told 3 days before when checking on to the outbound flight that the return was cancelled. I never recieved any confirmation or notification from Bravofly to say it was cancelled, and then they finally managed to sort it, and offer me a partial refund, which wasn't a full refund by the way for 'handling fees' if i picked the option to put credit on my account they would have given me the full refund. After waiting 2 weeks, i heard nothing and decided to chase, only to find out, nothing had been done, and now my refund was 50% of the offered partial refund. Now i have another cancelled flight, and requested for refund on outbound flight, and the return flight (expecting charges for the return flight and full refund for outbound flight) 4 days later, they requested refund for return flight but not the cancelled outbound flight. I feel like they take money at every opportunity and cheat customers out of money. I never make bad reviews, but this is just terrible and i do not want people to be cheated out of there hard earned money.

Coming back to say that I still have not received a refund after a rep replied to my original review and said that a refund was issued. Full flex was also not selected and was added on after clicking confirm for payment (which is clear because there are multiple reviews where individuals state the same thing happened to them). That is false and I have been waiting and been given the run around since around 07/15. Will update my review on Trustpilot when everything is resolved. STILL do not book through Bravo Fly :)

Cheap and easy

They are scammers, as proven by many other's experiences as well, with their flex ticket offerings, when in effect they will deny you to change the time of your booking, even though airlines and even their own search engine, show available flights at the exact time and date.

They will not talk to you when you call them, and their customer service in chats will just lead you in an endless circle leading to e-mails telling you that your flexible booking can't actually be changed at all.

Scam is a strong word, but when someone charges you a large amount for a service and refuse to fulfil it, it is very much akin to stealing.

Update: After 3 days used on trying to get what I paid for (which is a flex-ticket) and change the date of my depature which is included, and pay the difference, they finally caved in after another bout with a chat-bot and they called me (this time without hanging up after one ring, which in itself is infuriating).

Of course it is good that it finally was solved, but after using all this time for something that should be so simple, it is still not right. and I feel confident that if I hadn't written this scathing review, notghing would have happened.

So my final verdict about Bravofly/Last minute is this:

Order tickets from them if you are absolutely 100 % sure that nothing can go wrong or change regarding your trip, or you just don't care.

We booked with Bravofly for our 2 week holiday to Oman this summer because they had the cheapest prices including carry-on - turns out that that was the biggest mistake of the entire holiday!

It started a couple of months before we even flew, when I checked the airline website (SalamAir) to reserve our seats and realised that Bravofly did not communicate to the airline that we had booked carry-on suitcases. I contacted customer service, they fixed it, and I didn't think about it again. You know, mistakes can happen.

Then, fast forward a couple of months to the morning of our flight from Muscat to Salalah, when I go to check in on the airline website and what a surprise, once again, Bravofly did not register our paid bags. I contacted customer service and they said it was going to take 2 days to fix it, which isn't really helpful for a flight in 6 hours. After multiple attempts at telling them that this was a truly urgent issue (the flight was in literally a few hours!) there was still no success. We had to buy a larger suitcase and leave the carry-ons behind at the airport because adding one 20kg luggage was cheaper than two small ones. Now, I understand that something like this may happen once, but twice for the same holiday is outrageous. Why book with Bravofly in the first place if I have to pay extra because of their mistakes anyway?

Unfortunately, that was not the end of our issues with Bravofly. When finally flying home from Salalah, we obviously wanted to add the newly purchased large suitcase to our booking and tried so repeatedly via their website. This was denied. Again and again. With nothing to go off except an automated response email, I contacted their customer service team to figure out what the issue is and add our luggage. It took 4 hours, in the queue and talking to people that had no clue what was going on, to finally reach someone. For a company that claims to facilitate travel by making the process simpler, I think that is very ironic. Finally, I reached someone that knew what was going on! Turns out that because of 'airline regulations' they couldn't add our luggage anymore and we had to do so through the airline website. Now, had I known that when I first tried to add the suitcase instead of wasting the day waiting on customer service, I might have booked the suitcase on the airline website sooner and avoided paying 250€. Oh well, could've been, should've been - that's certainly Bravofly's attitude towards helping customer.

So, after a lot of waffle, I just want to say that you should please save your money and NOT book with Bravofly (or any of their sister companies like lastminute.com). You're better off booking with the airline directly, or really any other online travel agent.
You'll save money, lots of stress, and unnecessary hours spent waiting on a useless customer service agent. Good luck!

Paid €178 for “Flexibility” but cannot change the booking!

I paid €178 extra specifically for the “Flexible” option for a booking for three passengers. On top of that, I was charged another €133.26 for “Agenturleistungen und Gebühren”, which in my experience only became apparent at the final checkout stage when we were about to complete the payment.

After paying all these additional charges, I expected at the very least to be able to manage and change my booking easily.

Instead, when I go to Manage Trip → Change Flight, the option is disabled and I receive the message:

“Changes are not possible because this booking includes a return flight. Please contact us via chat.”

So what exactly did I pay €178 for flexibility for?

And the chat experience made it even worse. I contacted support as instructed, and it took around 10 minutes just for the agent/chat system to tell me the details of my own trip — information I already knew — only to then ask me again: “How can I help you?”

This is incredibly frustrating. I had already contacted the chat specifically because your website told me I could not change the flight online.

The base flight price was €619.37, but after baggage, seats, flexibility and agency fees, the total became €1,224.99. After paying that amount, customers should not have to waste their time in a slow chat just to access a service they already paid extra for.

If a “Flexible” booking cannot actually be changed directly online and requires lengthy contact with customer service, this should be clearly disclosed before the customer pays €178 for the option.

The combination of high additional fees, lack of transparency, disabled online changes and extremely inefficient customer support makes the entire experience unacceptable.

I would strongly advise other customers to carefully check what “Flexible” actually means and review every additional fee before completing a booking.

They overcharge the price of the flight by adding random extras that i had not selected and the price increases at the moment you click accept on the credit card payment. These are untolerable practices

The app provided a competitive rate for flights from Johannesburg to Buenos Aires. At check out the payment was R33 226.88 for two passengers.
The app detailed all fees and belive it or not a discount. I was satisfied and proceeded to payment. I included no add on services and elected non refundable tickets. Hence I would pay no more than the flight amount detaied after the discount. However upon pressing the payment button I was charged R38 665.74. This is more than R5000.00 for which i was led to belive I was processing payment for. So lets see what Ai responds in the sorry section to follow. Before I express my public dissatisfaction for being charged just over an additional R5000.00 let me provide Bravofly with an opportunity to explain to the next customer why it adds on an uncontrolled amount to the purchase. Until then be warned that what is detailed in the final calculation is not what is going to be deducted from your credit card.

I booked through Bravofly and it turned into one of the most confusing and unprofessional experiences I’ve ever had. I submitted multiple requests just to add one checked baggage, and every time they sent me an “offer” that led nowhere. When I accepted the offer, they said someone would call me — but the calls were literally one second long and disconnected immediately. No real communication, no real support.
After that, Bravofly told me to “contact the airline directly,” even though the airline clearly stated that the baggage must be added through Bravofly. I ended up stuck between both sides, with no solution and no one taking responsibility.
This whole process was exhausting, misleading, and honestly unacceptable.
Avoid booking through Bravofly or LastMinute — they make simple tasks impossible and leave customers completely helpless.

Completely disappointed. Do not buy tickets from this company. I bought my ticket from them on 31st August 2026 and after the payment they sent me a booking confirmation number without issuing the ticket. After, I made an enquiry, they mentioned I ha e to wait 96 hours to get the ticket. When I called them, they said, the ticket price has been changed and I have to pay more than the amount I have paid originally. I asked them to refund and they have refused to pay. Absolutely disappointed.

My friend has tried to change a name on a booking as he has split up from his girlfriend they agreed on £135 then decided to change it to £288 next day and then said the airline has to agree with it and we will let you know , they said the airline haven’t got allocated seats for them when it’s already booked weeks ago , so they probably will come back with a dearer price again , I’m the person who they are changing name to and I’ve looked on booking.com and the flight return is only £99 and the seats should already be allocated and it’s just a name change , seems like a big scam to me

These crooks have us over £3000 out of pocket and counting. We have lost two days of our trip from Edinburgh to Auckland and have now booked new flights via the airline, at huge expense. The response to our requests for a solution is AI generated, repetitive nonsense. They have not forwarded our payment to the airline so we were not permitted to travel on the day. Ref 3045659383

I am extremely disappointed with Bravofly's handling of my case. Since it's impossible to reach out to the customercare I am writing here my second review with the hope to get a solution.

My return flight (Seoul - Geneva with transit in Shanghai) was cancelled, and I was left abroad without timely support or communication. Despite repeatedly seeking assistance, my situation was not treated as a priority, and I ultimately had to organize my own return journey at significant additional expense.

The customer service experience through Bravofly's chat function was unfortunately frustrating. Every time I contacted support, I had to explain the entire situation from the beginning, as there appeared to be no continuity between agents. This was highly inefficient, especially while stranded abroad with a cancelled return flight and no clear information on how to get home. Although my case was repeatedly described as urgent, more than 48 hours after the flight cancellation I still had not received any meaningful update or guidance, forcing me to find my own solution.

To this day, Bravofly has not provided a substantive response to my formal complaint (on the 16.08.2026 at 20:44 I send a last complaint via mail) regarding these costs and the lack of assistance.

Furthermore, I have now received a refund amount for the cancelled return flight that appears difficult to understand, with no transparent explanation of how it was calculated. The amount is way less than I expected. I should get a 100% refund but when I look at the amount it seems like it's not the full refund of the return flight ticket.

Customers deserve clear communication, fair treatment, and timely support during a travel disruption. Unfortunately, that was not my experience.

booking id:3200635734 Never again. After they let me wait 6hr on airport without any help. They let me stranded at airport. i booked a whole new ticket to get on my destination. After many email sending for refund still no reaction. Never book your ticket at Bravofly or lastminute,

I had a great experience and was very satisfied with my flight. Thank you for a pleasant journey!

We arrived at Edinburgh airport to be told our tickets was not payed for by Bravofly to the airline which means we are stuck at Edinburgh airport instead of heading to NZ. Issue still not sorted 😕 . This company has robbed us of over £3000 and still not sorted and we remain in Edinburgh on Tuesday