Auto Reisen 🚗 Reviews 

15,235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly staff and the remarkably smooth, fast vehicle collection process at the airport. Consumer feedback often emphasizes the great value, noting competitive pricing with no hidden fees and perfectly maintained cars. People express strong loyalty, frequently mentioning they would always choose this reliable provider for their travels. Some reviewers were not happy with vehicle conditions, mentioning occasional issues such as older models, dirty cars upon pickup, or malfunctioning air conditioning systems. A few individuals experienced minor communication hurdles or delays when seeking assistance after encountering unexpected problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and efficient pick-up and drop-off... See more

Price

People report positive experiences with price, consistently praising the very competitive rates and lack of... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and efficient approach... See more

Product

Customers had positive experiences with product, frequently highlighting that the vehicles were clean,... See more

Quality

Reviewers mention positive feedback about quality, consistently describing vehicles as clean,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy straight forward online booking. Very good/helpful staff at collection kiosk. No hidden charges. No credit card deposits. Good clean condition of car, reasonable priced. No hassle return. Wil... See more

Company replied

Rated 5 out of 5 stars

Everything was absolutely perfect. Very simple pick up and drop off process. Car was exactly what we booed and was in perfect condition and also was very light on fuel. Unlimited miles and no deposi... See more

Company replied

Rated 5 out of 5 stars

I used these guy when going to Tenerife. They gave us a better car than we requested at no extra cost and the service was absolutely seamless. Staff were brilliant from the desk in the airport to hand... See more

Company replied

Rated 5 out of 5 stars

Really good experience with Auto Reisen. Everything was straightforward from booking to returning the car, and the staff were friendly and helpful. The car was clean and in good condition, and there w... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

LOS EMAIL DE RESERVAS: reservas@autoreisen.es bookings@autoreisen.es buchungs@autoreisen.es


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,235)

5,615 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company. Highly recommend

Great - used from Arrecife airport. Love that they don’t try to make you purchase lots of add ons. The reservation price is only what you pay. Cars always clean and tidy and the best prices we’ve had.

19 August 2026
Rated 5 out of 5 stars

Wouldn't use anyone else

Wouldn't use anyone else.
No fuss, great cars, polite staff and have never been falsely accused or had to quibble over damage to the car.
Easy to pick up amd return and right beside the airport.

16 September 2026
Rated 5 out of 5 stars

Smoothest car rental

No additional payments, no hidden fees, almost no formalities and great price. If you buy full insurance you don't need to worry about anything

16 September 2026
Rated 5 out of 5 stars

A model for all car hire companies

After an appalling experience with a car hire company booked via TUI in Greece last June, this has restored my confidence.

Easy to book, no upselling of unecessary or expensive additional insurance and for the first time ever I received the car booked.

Excellent service: I see why Auto Reisen has somany 5* reviews.

Well done!

1 September 2026
Rated 5 out of 5 stars

The best around

Used this company for 3 years...decent cars provided, no hidden costs, such a relaxed process compared to the big companies

15 September 2026
Rated 5 out of 5 stars

It's simple, book, pay on collection & drive on the right side of the road

It's simple! Search for the car you want and can afford add any additions you require and submit your application. I received confirmation within an hour. No payment upfront, just pay when you pick up at the airport. Don't forget to cancel your booking if you can't make your trip. Submit your details at the airport collect your keys and don't forget to drive on the right!

28 August 2026
Rated 5 out of 5 stars

Fast handover of car

Fast handover of car, all paperwork was ready to sign, car was modern and clean. Only downside was sat nav was in Spanish, would have been helpful if I was shown how to use it

10 September 2026
Rated 4 out of 5 stars

Lowest prices on the island

Lowest prices on the island. Great car in excellent condition. Great assistance and communication in several languages.

Two major problems:
1) the car has no spare wheel (the car had the space in the back to have it but they forgot to put one) and the roads in Fuerteventura require it.
2) I ordered an automatic and they gave me a manual.

17 August 2026

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