ao.com Reviews 

1,060,479
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that teams are polite, courteous, and keep buyers well informed of arrival times. People also highlight the exceptional and friendly support provided by staff members who handle questions with great professionalism. Shoppers consistently mention that ordering online is simple, prices are competitive, and products arrive exactly as described. However, some people noted occasional scheduling adjustments or minor differences in appliance specifications compared to their previous models. A few reviewers also experienced minor coordination challenges regarding delivery dates or extra installation services.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival times and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during deliveries and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, quick installations,... See more

Product

People report high satisfaction with the product range and quality. Consumers highlight that items arrive... See more

Order

Users describe positive interactions with order, highlighting a consistently smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering online. Swift delivery and kept well informed of delivery times. Due to illness the original delivery driver had to be replaced. This was not a problem as the gentlemen that delivered... See more

Rated 5 out of 5 stars

I ordered a microwave from AO to replace a 16 year -old fitted microwave which kept fusing the circuit breaker. This was delivered within a few days. The fitter discovered that the power had shorted... See more

Rated 5 out of 5 stars

I've always used AO for all my appliances, since 2014 when I moved into my first home. The guys waited for me to pick up guys. That one great service turned into a life long customer. The prices are a... See more

Rated 5 out of 5 stars

Very good service giving good advance notice of arrival time. Polite team. Took away all the packaging. Ability to have a Sunday delivery was useful. Showed the machine working with water and no le... See more


Company details

  1. Appliance Store
  2. Electronic Spare Parts and Components Store
  3. Electronics Store
  4. Hi-fi shop
  5. Kitchen Supply Store
  6. TV store

ao.com

Written by the company

Price Match Promise
We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
Delivery 7 days a week
Choose a day – and even a time slot – that suits you. It’s just how we roll.
1000s of electricals
From washers to wine coolers and hobs to headphones, we’ve got what you need.
The AO Way
Delivery. Recycling. Installation. We go the extra mile to make you smile.
Delivery to any room
Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
Choose a 4 hour timeslot
Don’t wait in all day. Our short delivery windows suit every schedule.
30-day Returns
Changed your mind? No probs. Returns are easy- peasy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1M reviews

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4.9

All reviews

(1,060,479)

207,138 reviews in the last 12 months

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Rated 4 out of 5 stars

Was worrying you may not deliver today…

Was worrying you may not deliver today as there was a problem with the trailer. My son had come to help me,but had to leave as he had work on the afternoon. A neighbour helped. But it was a good delivery in the end.

17 September 2026
Rated 5 out of 5 stars

Very happy with my new washing machine

Very happy with my new washing machine. The delivery guys were were lovely, they installed in quickly and made sure it was all working prior to leaving.
I have also purchased my dishwasher form ao. Would recommend the company.

17 September 2026
Rated 5 out of 5 stars

Used AO a few times now

Used AO a few times now ! Really easy to order and the delivery tracking is great so you know where you are , you don’t feel like you’re waiting around all day as you know how many stops before you ! Delivery lads were lovely and helpful would always recommend

17 September 2026
Rated 5 out of 5 stars

Tumble dryer

Tumble dryer. Buying a tumble dryer was so straightforward. From the information on each product to the communication regarding delivery, it was all so easy and helpful. Having made my choice, delivery was arranged for the next day. I had numerous communications from AO telling me about the time of delivery and indeed it arrived within the timescale and was brought in by friendly staff and my 2 granddaughters were presented with AO teddies. I would highly recommend AO.

12 September 2026
Rated 5 out of 5 stars

A Professional Online Supplier

From ordering to delivery, a really straightforward and enjoyable experience. Professional and no fuss. Plenty of relevant and helpful communication ahead of the team arriving (on time) to remove my old washing machine and install / test the replacement. I have and will continue to use AO every time.

17 September 2026
Rated 3 out of 5 stars

Good service apart from a slight dent

Good service apart from a slight niggle. On opening the packaging, the top of the double oven had a slight dent in it. However, as this would not be on show and wouldn't affect the working of the oven, we continued installing it and had no other problems.
Cannot tell whether this was done in the factory or during delivery.

12 September 2026
Rated 5 out of 5 stars

Excellent service

Excellent service
Kept well informed on delivery time .
With text and phone call with four hour slot and tracking on the day of delivery
Delivery was excellent
Took old appliances away also packaging of new .

17 September 2026
Rated 5 out of 5 stars

All good

All good. Delivered exactly as I expected. Courier was amazing. Well done & thank you.

17 September 2026

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