Good selection of hotels and prices .The booking windows were a little slow and I had a problem in that the hotel I chose had One Room left at this price and after the click to book up came in red s... See more
Company replied
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Review summary
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Reviews shaping this summary
The final amount that was debited from my credit card is always higher then the showed price!
Company replied
Lack of clear information on advertising. Examples :the property for 2 is advertised for specific price but after accepting choosing the offer ,you will realise that offer is for each person.
Company replied
I’ve already reported it: when I select dates (i. e. 20-26.10), it searches for them, but when I go to a hotel page, it changes the dates to 20-25.10. I made a booking to the wrong dates because of th... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.7
Poor
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to Follow instructions for …
Easy to Follow instructions for Booking a Bit Cheaper Deals...will Book again
12 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
customer service does'nt exist
I booked there my stays for langkawi hostel it was displayed available, and the property contacted me and informed me there were no available rooms iand I have to cancel the reservation
So I couldn’t do that manually Agoda didn’t do anything to help, i couldnt contact and the chatbox couldnt provide any real
Fortunately the property was very accomodating and relocated us in another hostel without his help would have lost my money;
I wasnt the only guest impacted.
i dont recommend
3 September 2026
Unprompted review
Reply from Agoda
Hi Soda Thiam Ndoye,We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Nillo
Agoda exposed me to a guesthouse that…
Agoda exposed me to a guesthouse that doesn't exist. Upon calling the contact number of the guest house, it also belonged to someone else. Agoda promised a reimbursement but failed to deliver, and changed and said we can only give you 10% or losses in Agoda cash. Then Agoda never refunded me nothing for all expenses I incurred.
29 August 2026
Unprompted review
Reply from Agoda
Hi Nate,
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Unfortunately, we are unable to locate your booking. Please provide us the following information listed below so we can identify your reservation:
- Booking ID
- Full lead guest name
- Email address
- Phone number (including country code)
You may also reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html (Login to Agoda account >> choose Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> select a channel for communication)
Thank you.
Regards,
Nillo
Innocently booked a hotel with Agoda as…
Innocently booked a hotel with Agoda as I have always done only to find that without any warning or notice I was charged in Chinese currency, not Euro as I have always been, but because it was charged in A foreign currency my bank charged me 2% and because the hotel was in Thailand an additional charge was debited to my bank account converting Chinese currency to Thai Baht.
Never before did I have this happen and I fully hold Agoda responsible ! I can only confirm I will never use them again.
4 September 2026
Unprompted review
Reply from Agoda
Hi Terry Cahill
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Nillo
I found an apartment in Salzburg not…
I found an apartment in Salzburg not available elsewhere and more affordable
11 September 2026
In my experience
In my experience, Agoda is a complete waste of time, especially for accommodation providers in Europe.
As an accommodation provider, I have tried to contact customer support without success. I have also submitted formal notice to terminate my contract twice through the official channels, yet received no response or confirmation whatsoever.
I cannot reactivate my account, nor can I get confirmation that my contract has been terminated. Nobody responds, nothing seems to work, and even basic account matters are impossible to resolve. An incredibly frustrating experience and a complete lack of support.
12 September 2026
Unprompted review
Reply from Agoda
Hi Tomáš Zindler
We apologize for the inconvenience caused. We always strive to provide the best experience for our partners.
Your inquiry is related to our YCS system. Please visit our Partner Help Center for detailed solutions. https://partnerhub.agoda.com/partner-help/
If you have any questions or need further assistance, contact our Accommodation Services Team via YCS extranet.
Contact us for support: https://partnerhub.agoda.com/contacting-us-for-support/
Where you can reach us: https://partnerhub.agoda.com/where-you-can-reach-us/
Thank you!
Regards,
Nillo
Customer care is excellent,
5 September 2026
Very good and quick response very help…
Very good and quick response very help full guide me me to wot my needs wore step by step am very pleased
12 September 2026
Easy to navigate and book
5 September 2026
Good prices
It's a good company always with good prices and special offers. They offer variable payment terms which is a huge plus. Quick booking confirmation process and also it's very easy to cancel if needed. The only thing that happend in my last trip was that I had paid price with taxes and fees included, however in the hotel reception required me to pay another 50 eur for city tax. This info was a bit surprise and in my opinion I should have been informed of it on agoda's webpage before I confirmed the booking. All the rest is perfect.
5 September 2026
Many times booked thru agoda and so far…
Many times booked thru agoda and so far is ok
5 September 2026
You can't phone Agoda to complain!!
Went to book but process didn't complete at credit card stage. Had to start again and all was fine. Then got 2 e-mails 3 minutes apart confirming 2 bookings. Checked credit card and sure enough 2 payments charged (even though 1 didn't complete). Called hotel and, yes, they had 2 identical (but separate) bookings for me. Hotel couldn't cancel one, I would have to revert to Agoda.
Tried to contact Agoda, but NO TELEPHONE facility. Went on-line and it said couldn't cancel. Nevertheless, completed cancallation request and it worked! E-mail confirmed 1 cancellation andso did hotel. Just remains to get 1 refund!!
What a comolete pfaff!!
9 September 2026
Reply from Agoda
Hi JAMES ROYLE,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
Good prices and Customer Experience
Booked 2 different hotels but didn,t need the second in the end. Cancelled by the payment due date and all went smoothly and not charged. Best prices for both hotels too.
5 September 2026
Very poor customer service
Very poor customer service, clueless
No clear phone number and when you find one extremely not helpful
They double booked me because of their system error and refused to help
When I asked for supervisor they denied me this
12 September 2026
Unprompted review
Reply from Agoda
Hi Salih Ahmed,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
Overall very good service and excellent very good …
Overall very good service and excellent website
4 September 2026
Reply from Agoda
Dear Caroline F,
Thank you for sharing your positive experience!
We`re excited to hear that you enjoyed your experience with Agoda! If there`s anything else you`d like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^YS
easy to find hotel you want good…
easy to find hotel you want good competitive prices
3 September 2026
Reply from Agoda
Dear Greg parker,
Thank you for sharing your positive experience!
We`re excited to hear that you enjoyed your experience with Agoda! If there`s anything else you`d like to share or discuss, feel free to reach out. Your insights are valuable and can help others make informed decisions. We look forward to assisting you with your future travel plans and ensuring every trip is as smooth and enjoyable as possible.
Regards,
^YS
Dissatisfaction customer service
Dissatisfaction with the customer service experience I have received. Internal refresh on training and coasting purposes needs to be conducted.
As a customer calling from Australia, I experienced significant communication difficulties when contacting your support centre, which made it challenging to have my issue properly understood and resolved. My concerns were left unresolved at the conclusion of the call.
I am also seeking urgent clarification regarding a payment of $183.10 which has not been refunded.
At the time of booking, the property advertised free cancellation until 10th September. I cancelled the booking on 22nd August, well within the free cancellation period.
I would appreciate it if you could investigate this matter as a priority and provide confirmation of when the full refund will be processed. Consumer affairs will be contacted in this regard and I have kindly asked for monies to be refunded.
12 September 2026
Unprompted review
Reply from Agoda
Hi Ashleigh,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^Moh
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