AFerry.com Reviews 

64,798
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,246 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple booking process and competitive pricing, making it remarkably easy to compare different ferry options and securely save quotes for future trips. Consumers consistently find the website design clear and straightforward, allowing extremely quick navigation without encountering unnecessary advertisements or distractions. However, some people mentioned occasional confusion regarding third-party bookings, alongside serious difficulties when trying to contact customer support for assistance or manage booking changes. Travellers also noted sporadic problems with scheduling updates, unexpected fee increases, or challenges when attempting to resolve specific onboard requests.

What people talk about most

Booking process

People report positive experiences with the booking process, highlighting how simple, understandable, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the website as well designed, clear,... See more

Price

Users describe positive interactions with price, noting that fares are generally reasonable and competitive... See more

Service

Clients share positive opinions on service, highlighting brilliant staff and a smooth booking process.... See more

Website

Reviewers highlight positive aspects of the website, noting it is well designed, clear, and easy to navigate.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They managed to get me on an earlier crossing ! Very helpful staff and lots of them on the ground to help if needed, very informative captain, only moan is could of been bit warmer inside on the trip... See more

Rated 5 out of 5 stars

We have used AFerry for many years to book our ferries going to France for our holidays towing our caravan. This time we used them for going to Spain. It's so simple to input the car and caravan size... See more

Rated 5 out of 5 stars

Easy to book and a good choice of sailings. The price was the most reasonable of the ferry companies I searched through. The ship was clean and comfortable, there was a good choice of seating and the... See more

Rated 5 out of 5 stars

Accommodating check-in staff. We were held up on the M11 & missed our ferry, but we were offered the next alternative, which suited us & meant we didn't have to wait another hour. The ferry was clea... See more



Company details

  1. Ferry Service

Written by the company

AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

65K reviews

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4.4

All reviews

(64,798)

2,865 reviews in the last 12 months

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Rated 1 out of 5 stars

Arrived at ferry port time stated on…

Arrived at ferry port time stated on confirmation only to find that ferry time changed without being notified. Unable to ring AFerry direct dealing with a bot . Due to wedding had to pay for another ferry as next ferry was 6 hours later . Contacted customer services who state that it’s the ferry company responsibility to contact change of time which we never received .No refund offered , would not recommend this company ruined our trip and made to feel it was our fault we should have know ferry time had changed without an email

9 September 2026
Unprompted review
AFerry.com logo

Reply from AFerry.com

We are truly sorry to hear about the significant disruption to your travel plans and the distress this caused, especially with a wedding involved. We understand how frustrating it must have been to arrive at the port only to discover a schedule change without prior notification.

We want to clarify that while we facilitate bookings, ferry schedule changes and the responsibility for communicating them lie with the ferry operator. We rely on them to inform passengers directly of any alterations. We regret that this process failed in your case, leading to such an unfortunate situation. We understand your disappointment and the impact this had on your trip.

Rated 5 out of 5 stars

Long term AFerry user.

I've used AFerry for many years, and it's always been quick and reliable. From time to time, I've also bagged some very significant savings over the listed prices for tickets over the same route and at the same date/time of sailing.

7 September 2026
Rated 5 out of 5 stars

Easy to book and a good choice of…

Easy to book and a good choice of sailings. The price was the most reasonable of the ferry companies I searched through. The ship was clean and comfortable, there was a good choice of seating and the cafeteria had a wide selection to choose from.

5 September 2026
Unprompted review

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