allbeauty.com  Reviews 

Review title: Platinum Member Status & Points Completely Ignored – Appalling Customer Service
I was a long-standing Platinum member with All Beauty and have spent a lot of money buying many fragrances from them over time. After some issue (whatever caused the loss of status), I expected them to reinstate my Platinum membership and restore my points as a valued customer.
Instead I’ve been left with zero points and no Platinum status, despite repeated purchases. I’ve contacted them about this problem and they have completely failed to sort it out. No proper resolution, no meaningful help – just silence or useless responses while I continue spending money with them.
For a company that pushes loyalty programmes and “rewards”, this is disgraceful. Loyalty clearly only works one way here. I will not be shopping with All Beauty again and would strongly advise others to avoid them if you value your time, money, or any kind of customer recognition.

Great prices, prompt delivery.
Good company to deal with.

Hi, i bought 3 fragrances from allbeauty and the back of the parcel seemed tampered leading 3 of the fragrances to probably fall out during transit. I chose to tell allbeauty about it. They wanted to help well it seemed at first but then later informed me that due to some incident that happened in 2025 with another account delivering to my address they are unable to continue with even an investigation. It has been almost a year since those incident. I bought quite an expensive order and i am unsure on what to do.

I was previously a Platinum member with Allbeauty, but following their recent system changes my loyalty history and points have not transferred correctly, and my account has been downgraded to Silver.

I have contacted customer service seven times, provided screenshots and followed all their instructions, yet my actual issue has never been properly addressed. Their latest response simply repeated that my points and tier were correct and said they could offer no further assistance.

The fact that I have had to contact them seven times just to have my account history properly investigated is extremely disappointing. I expected much better customer service from a company I have been loyal to.

EMPTY BOX DELIVERED- ALL BEAUTY WILL NOT HELP.

I would not recommend this company.

My husband recently purchased an expensive bottle of perfume for me from All Beauty order 2482996.

The box arrived completely empty. We could tell as soon as it was handed to us via the post man the box was too light, we opened the box infront of the postman who also confirmed there was nothing inside.

We contacted all beauty immediately, They asked us to complete a denial form and send pictures across for further investigation, which we did. They then said it would be 5-8 days for investigation.

Less than 48 hours later they emailed to say they can confirm the item was in the box and they cannot help anymore. They have not launched any investigation with the courier.

We did not receive the £193 perfume we ordered from all beauty and they have said they can’t help anymore.

How do All beauty think this is ok?
I would not order from this brand if you want to receive your items.

Always fantastic products and many brands to choose from. Arrive in good time. Great prices.

Good quality, fast service. I love the scent. Recommended!

Lovely, products always arrive in good time, such a tempting website

My item was delivered quickly and without fuss. I had ordered a perfume. The item had taken a bit of damage - the delivery package seemed banged up (I can chalk this up to the courier, whatever), the item's box had a damaged corner and some scuffing, and upon removing the bottle from the box, saw that it also had some cosmetic damage. Thankfully, I already own a sample of the perfume I'd purchased a full bottle of, so having them side by side assured me the product was genuine, but without this I would've felt disconcerted and likely asked to return my product for fear that it wasn't genuine.

It would be appreciated if more care was taken to ensure the quality of the product or at least inform the customer in the case of something unavoidable. Given the price range of the item I'd ordered, quality control aspects like that are factors I am less able to brush off.

Beyond that, I cannot fault the product. It was delivered promptly and the price for the product was the cheapest available on the internet at the time.

Orderd a clinique take the day off balm and the auto fill in puted my adress. The number and street name was correct so 8 just proceeded to payment
it was are the conformation came thu a few seconds later i relaised it had randomly put in a diffrent city to the one i live in.
I emailed them straight away to say what had happened and the respinse was, sorry but your order is to far in the process to cancel/amend this for you.
we sugest you contact the contact the occupant on the adress.
How am i suposed to contact someone i dont know and how can me contacting this company literally 1 min after placing the order and realising the adress error ...can it be deemed to far in the process! at this point it wouldnt have even been picked up off the shelf to pack!!!
awfull customer service
be aware before purchasing from this company order ref 2485407

Original perfume very nice and very good price

Great services & prices as well .. items arrived on time

Hello, I posted my return two weeks ago...no acknowledgement or refund received

2443226 (Return ID: AB002-1-2443226)

I have been a customer for years.
However their migration to an App has been dismal.
I have lost all my previous loyalty points and was missing an item from my last order.
But the reason for 1 star is their poor responses to resolve issues.
Just shop elsewhere, there are a few websites with comparable or cheaper prices!

I recently used All Beauty.

Hugo Boss mens aftershave at the cheapest price for 200ml on the web, so cant argue!

Order received within three days, even over the bank holiday period.

I would highly reccomend and continue to use 🙏

Don’t like how you can’t contact them over the phone but they are good for prices and
Good delivery

Happy with my purchase I built up almost all of my 29 Amouage bottles from allbeauty at great prices unfortunately prices have significantly increased a lot since December

Great prices great service amazing collection of perfumes my go to place for perfumes