Acronis Reviews 

When I first tried to clone my SSD, the BIOS could not recognize the SSD. However, when I tried again, the cloning process was successful.

The support team responded quickly and was very helpful. This experience made me realize that your company is highly trustworthy and provides excellent customer support.

One of the worst in customer service!

Is one of the worst companies I purchased a product from backing up my data when it comes to their service, not only that but it took almost 10 hours to backup my files.

On top of that the Customer Service keeps on telling me that they tried twice to reach me on the Phone, when in fact they did not, and they have the correct number and once in the past actually reached me.

The Installation Support never has happened as a result of it, I repied to the supports email and told the support that I am available for the support to reach me, 7 minutes after we were supposed to hold the phone conversation for them help me install the software, and told them to call me, but they never did.

Then I asked for a refund, they tried once more to offer their services but I lost trust that this will happen, therefore I ask them for a refund.

I received confirmation that the refund will be done, but again they lied about having tried to reach me by phone twice, yet could not reach me, even when I was available and I have again no missed calls from their support line, which would be the case if they tried to reach me by phone, if I did not pick up the phone.

Then I tried to call them myself, they are not reachable, everything is automated to a point were you are being directed to an automated voice messages that is play, and then the phone system hangs up on you, without being able to speak to anyone, no matter what button you press, one presses 3 to get to support, voice message tells you to go to the portal and hangs up on you, you presse 4 to get to another departement that can help out, it tells you that the voice message is full and hangs up on you.

Worst Customer Service EVER!

This time I bought 2025 upgrade version. Recently I changed email address. Because of this upgrade was no easy. I asked remote service and resolved very quickly.

Buyer beware - Acronis does not support the new ARM processors so the product is worthless for computers with this new processors.

Customer support understood my issue and quickly took the steps to get it resolved.

I had some technical problems with my Acronis True Image Premium. The technical expert that helped was very efficient and knowledgeable indeed. He solved all my problems in less than 15 minutes.

Tech was extremely knowledgeable and helpful. Follow up was excellent.

Exceptional support. Issue resolved immediately. Love the product, especially active ransomware & malware protection.

Great support team. Using Acronis not simply for my systems but have deployed it on many client sites as well.

Mitral Sharma took control of my computer and helped me make the necessary changes that caused me confusion. He explained the options to me and guided me thorough the choices. He was very helpful.

I’ve used their software for several years to backup my laptop onto a big SSD. It’s easy to use and very reliable. I had a technical problem and their support team resolved it quickly.

I have been using Acronis for over 10 years without a problem. The backup and security it gives me is sophisticated yet easy to use.
The first contact for a support query was dealt with swiftly and accurately by the operative. In addition their AI bot gave detailed and swift technical responses which helped me isolate the problem.

Support team set up Remote Assistance on my computer. Their team member was polite, helpful, and knowledgeable.

These guys are super. Software is outrageously easy to use, and it’s very reliable, without any problems. The support is even better, every time I’ve called, I’ve got an extremely knowledgeable person, who goes right to the problem and doesn’t waste any time, and is always accommodating. I love being a customer of this company. I highly recommend them and their product. Just plain professionals!