The AA Insurance Reviews 

I received my renewal documents for commercial van insurance. I had previously been insured with Ageas but for some reason Ageas passed my renewal to AA insurance. I did a price comparison and although AA were £70 more than other companies I decided it was easier just to renew with the AA.
What a task trying to speak to someone, I had about 6 attempts before I finally got in a 30 minute queue. This was enough evidence for me that the AA was not going to provide the level of service I would expect so I went elsewhere.

Awful. Utterly awful. I've held my policy for less than two months and will be cancelling tomorrow.

I moved to AA to get insurance with breakdown cover. I am crazy about admin and checked multiple times before making payment that my policy would include breakdown cover. Like an idiot, I didn't check my documents when they came through days later. I broke down about a week after my policy started, and the call handler was incredibly unhelpful. To put it delicately, I was bluntly told that I have no breakdown cover, and she hung up without putting me through to the administration team.

I have endlessly tried using the chatbox online with NO human response. I can't get through to the policy/admin teams. I can't find an email address anywhere on google.
I have held car insurance with 5 other companies over seven years, and I have never dealt with anything like it! The admin from the AA team is utterly poor. I wouldn't recommend them to anyone.

The realism of the situation is I am lucky to have the knowledge to fix my car, I just needed the part roadside.
It worries me that if someone didn't have the knowledge to fix their car, or the £300 for the callout fee, they would have been stranded in an unknown city as a woman at night.

The fact I can't get through to a human is diabolical and absolutely does not deserve a customer base.

Helpful and reassured that our policy
Was what we needed.
Very polite.

Great price every time and puts your mind at rest with a first class experience.
Quick and easy when buying online.
Would recommend.

Reasonable price compared to other companies.
Easy to use website.

Waste of my precious time. Renewal notice. I log on and try to find out how much I am currently paying. The chat bot is no help. The message I can send replies that I should phone. The phone bot does not understand "How much am I paying?' Might as well allow membership to run out and go elsewhere.

Contacted AA customer service today 15th September 26 spoke to JOHN all i wanted to do was pay AA £1.76 due to a change in my policy they tried to accept this amount from my old card that has been canceled i found JOHN very unhelpfull in his manor and attitude to assist my car insurance is due for renewal Dec 26 SORRY AA & John.

I chose AA as we have our car insurance with them and a recent claim went through quickly and efficiently, so we were very impressed. Plus the platinum home insurance policy was thorough and appeared to cover every eventuality which is what we were looking for. It's so complicated checking what is and isn't covered with most quotes.
The AA price was good on most comparison sites but having given a quote they then AA refused to insure us but did not explain why? Direct on the AA site it was over £1000 (triple) for the same quote for a year?!?! Ridiculous! But I found with the same details they would insure us through Go Compare for only a few pounds more, so I snapped up the policy.

The website was easy to navigate
The price was right.

Easy to navigate process

Very efficient service online for competitive quotes. Website easy to understand. Staff very friendly and helpful. Would highly recommend for a no nonsense service. Thank you AA.

Car insurance & breakdown cover made so easy

Have tried twice to create an online account but not receiving the confirmation email. Checked spam and reentered email address 8 times and not working g.

Poor response from AI give me a huma to talk too

The company offers great value products. However, same products have different prices on different platforms!!!! Frustrating

Easy to read policy very reasonable price

Price was good and the service was very good.