The delivery and communication throughout was very good. The dress was of good quality, fabric and design. However, the size guide and dress when it arrived was not accurate and therefore the size was... See more
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I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
Easy to order online. Items delivered earlier than I expected. Very happy with the whole process, will be happy to order again with them.
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
18K reviews
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Terrible experience—avoid buying online from Vila!
I am incredibly disappointed with Vila’s online shopping experience and lack of customer service. I looked up my local store on Google and followed the website link provided to buy a skirt. When the item arrived, it was completely damaged.Since I live near a local branch, I made time out of my day to visit the store to return the damaged item. To my shock, the staff refused to accept the return. They claimed they only accept returns ordered from their specific Irish website—even though their own local store's Google listing was what directed me to the wrong regional site in the first place! It is completely disorganized to maintain multiple confusing websites and expect the customer to figure out which one to use.To make matters worse, Vila forces you to pay for your own delivery, and when they send you damaged, unwearable goods, they still expect you to pay out of your own pocket to ship it back to them. Trying to get actual support is impossible. Their virtual assistant doesn't understand anything and is incredibly badly trained, leaving you trapped in a loop with no way to contact an actual person for help.Their system is designed to waste your time and your money. I will never buy from Vila again. Save yourself the headache and shop elsewhere.
12 July 2026
Unprompted review
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your experience and understand how frustrating it must have been to receive a damaged item, experience difficulties with the return process, and have trouble reaching our Customer Service team.
Please accept our sincere apologies for the inconvenience this has caused you. This is not the shopping experience we want our customers to have.
I will contact you directly so that we can review your case in detail and work with you to find a suitable solution as quickly as possible.
Thank you again for bringing this to our attention. We appreciate your feedback and wish you all the best.
Best regards,
Customer Service
Looking for a specific colour &…
Looking for a specific colour & fabric-found it on Vila website, great price & fast delivery.
12 July 2026
Didn’t receive full order
Didn’t receive full order. Customer service only gives automated answers. 1 order came in 2 different packages, which is fine. But now I want to return them and it seems like I’ll have to pay the return fee twice. I cannot return it all in one order.
Added after receiving a response: the bigger problem is that I have not received any refund for the missing item. It has barely been acknowledged. Every email that I receive has false information (e.g. ordered in the store (no), paid through Klarna (also no)).
11 July 2026
Reply from VILA Online Shop
Hallo,
Bedankt voor uw beoordeling en dat u de tijd heeft genomen om uw feedback te delen.
Het spijt ons te horen over uw ervaring en we begrijpen hoe frustrerend het is wanneer een bestelling incompleet is en de communicatie niet aan uw verwachtingen voldoet.
Houd er rekening mee dat als uw bestelling in meerdere pakketten is geleverd, u niet twee keer retourkosten in rekening gebracht krijgt. De retourkosten worden slechts één keer per bestelling in rekening gebracht, zelfs als de artikelen in verschillende zendingen worden geretourneerd.
Het spijt ons ook te horen dat u uw terugbetaling voor het ontbrekende artikel nog niet heeft ontvangen en dat u onjuiste informatie in onze e-mails heeft ontvangen.
Neem contact met ons op via customerservice@bestseller.com als u dat nog niet heeft gedaan. We zullen uw geval bekijken.
Met vriendelijke groet,
Klantenservice
You are a great team
10 July 2026
Perfect !!!
10 July 2026
Happy customer
Easy to order online. Items delivered earlier than I expected.
Very happy with the whole process, will be happy to order again with them.
7 July 2026
Lovely tops for work very smart & easy…
Lovely tops for work very smart & easy to wear in this heat
5 July 2026
Straight forward and very punctual..
5 July 2026
Got a refund for an item I have never…
Got a refund for an item I have never received and had to pay a return fee on top of it.
4 July 2026
Reply from VILA Online Shop
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience. We completely understand how frustrating it must have been to be charged a return fee for an item you never received.
Please accept our sincere apologies for the inconvenience caused. We kindly encourage you to get in touch with our customer service team so we can review your case and assist you further.
Best regards,
Customer Operations
Fast delivery
3 July 2026
Reply from VILA Online Shop
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, and we're sorry to learn that the material of the item did not meet your expectations.
We can confirm that the item is made of polyester, as stated in the product description on our website. We have also checked the items you selected, and the material listed for each of them is polyester.
Please note that the material composition is provided on each product page to help you make an informed purchase before placing your order.
We appreciate your comments and will take your feedback into consideration. If you have any further questions, please don't hesitate to contact us.
Kind regards,
All was good
30 June 2026
Arrived early
Arrived early. Love the top, great colour, material nice and light. Very pleased.
29 June 2026
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