My Baggage Reviews 

I was going to use AI to write this but I'm too lazy to even do that. I compared the prices of a lot of websites for my move from London to South Carolina and My Baggage cam out on top. Highly Recommend.

Very reliable and shipping via FedEx allows 100% tracking.

No damage to the case and delivered on the exact date they said.
It was a bit of a palava putting in all the items but I guess this is how it got through quicker with no hassle.

The website for My Baggage was really easy to navigate and I thought the prices were really reasonable. Their quick and efficient courier service made my move back home to Ireland at the end of my ERASMUS year in Germany easy and stress-free as I was able to send my two heavy suitcases with My Baggage instead of trying to get them to the airport myself. My suitcases arrived in Ireland three days after pickup in Germany. My only complaint was that I wasn't able to contact the courier service to give them guidelines about how to pick up my suitcases from my student dorm. There was no reception area and you have to contact a resident in the apartment building to enter. I rang the My Baggage phone number and was told that the staff don't have work phones and that they don't like to use their personal phones for work (which is understandable). However, without them being able to contact me, they weren't going to be able to enter the student dorm to collect the suitcases and I was told they would collect between 09:00 am and 18:00 pm, which is a really wide time frame. So, in the end, I had to leave my two suitcases outside the apartment block unsupervised and I was worried they'd get stolen. Despite this, the suitcases were actually picked up around noon. I got an email confirming that they had been collected immediately after and was able to go about the rest of the day. The suitcases also arrived at my home address in Ireland in the same condition I'd sent them and fairly early in the day. I got another email confirming that they had been delivered. I would highly recommend My Baggage to anyone who is moving country, especially ERASMUS students, because they make the process very easy, quick, and stress-free, which is exactly what you want when you have a hundred other stressful things to get done before moving country.

Would not recommend. What was promised to be an stress-free experience turned into an stress-filled, costly nightmare. My Baggage does not ship or deliver luggage itself. They use third-party logistics networks such as FedEx to ship bags. We shipped luggage to London 2 ½ weeks before a wedding. Customs clearance became a nightmare as the shipment was inexplicably held up at UK Customs. My Baggage was of no assistance other than to repeat the tracking information available in our My Baggage account and ensure us that they were in contact with FedEx. The luggage was finally released from UK Customs to FedEx the day before the wedding, with a scheduled delivery date of the day after the wedding, when it would no longer be needed, and when no one would be available to receive it. My Baggage did nothing to expedite delivery, even though they had been informed numerous times about the wedding date. They did not even contact us about the luggage’s location. On our own we arranged for the luggage to be released by FedEx and we paid for Ubers to pick it up ourselves at a remote FedEx facility. So, buyer beware: My Baggage does not help with delayed shipments and does not provide support, compensation payouts, refunds or reimbursement for costs or expenses involved in delayed shipments. You are on your own. All they offer are excuses and a $20.00 refund (which they offer anyway by providing your email address). Bottom line: if you need luggage delivered by a certain date, do not use

Below is an email received from My Baggage addressed to my wife, Donna Kooperstein, indicating that our shipment has been delivered. That is misleading; the shipment was not “delivered.” At our own additional expense we had to pick the shipment up so that we had it in time to be of use to us. Happy to provide any additional information.
Mark Harrison

Tracking number 1694882

My Baggage.
My Baggage - Website
Hi Donna Kooperstein,

Thank you very much for choosing My Baggage for your shipping needs.

I can see your shipment has been delivered.

If you had any issues with your shipment simply reply to this email and our dedicated customer service team will reply to you shortly.

Best regards,
The My Baggage Team

Easy to use with parcel tracking and cost competitive

All went well until the delivery, there was no notification of the delivery, no intercom try or phone call. The suitcase was left in the outer vestibule where anyone could have taken it, while I was purposely at home waiting for the delivery.

Excellent baggage service from the UK to Australia. Communication was fantastic, with regular daily updates throughout the journey. The baggage was delivered swiftly and safely. I would definitely use this service again and highly recommend it.

The whole process was fast and took roughly a week. Eddy was quite helpful when dealing with the tax clearance issue!

Extremely efficient service and easy process.

I sent a lacrosse equipment bag home and am missing 2 of my lacrosse sticks that were on the side pocket that and those 2 sticks costed me around $400 -$500 and I need the money back of some sort. Do better at shipping for people who sadly choose to pick this website

No complains and very nice on the phone to answer my questions

Do not use this company. This is the second time in a row my collection has not been picked up. Both times I have had to drop the cases myself to a depot during working hours, despite having stayed at home all day. This time, the cases were not collected for two days in a row - and the driver had not even attempted to make the collection. I was told by customer service that there was “no access to the property” - blatant lie, the CCTV showed no delivery van even came past within 4 hours of the time that they had allegedly failed to gain access. I had to work from home for two days AND missed a train as my luggage had not been picked up. Then spent £50 on an uber to the depot. Moreover, I was told by customer service that I was not eligible for any refund or compensation as the collection had been “rescheduled” - even though I dropped the cases myself after two days of no show! Absolute joke, very unreliable do not use.

I had an excellent experience with My Baggage! I shipped my personal items from Cape Town, South Africa, to Darwin, Australia, and was genuinely impressed by how quick and efficient the service was. My items arrived safely in under a week, which was much faster than I expected.

The entire process was straightforward, reliable, and stress-free, making an international move so much easier. I really appreciated the excellent service and speed of delivery.

I would definitely recommend My Baggage to anyone looking for a reliable and efficient way to send belongings internationally. Fantastic service from start to finish!

Amazing fast service! My boxes and luggage were picked up on time the next day and travelled from the UK to New York within a week. All my goods arrived safely without damages as well. The tracking was easy too and it was all for an affordable price.

Dear Team,
Everything went very smoothly; I felt very well informed and was able to easily add further details at any time, for example for customs purposes.

Thank You
Bozena

Fantastic service, fast, easy to follow, well worth the money & no stress, no hassle or pulling & dragging luggage.

Everything was explained well on the website and the service worked exactly as described.

Excellent baggage delivery service

Excellent and detailed service provided from beginning to end with My Baggage. the information provided at all times was clear and easy to follow. My Excess bag arrived 2 days before I did so timing was perfect.