TOAST Reviews 

I was returning something and the person is hope to was kind, efficient and helpful

The prompt response to my question

Been a customer for many years and have always had excellent service both in person, in the shops and on line. Any queries dealt with courtesy, efficiently and quickly. Products are stylish, elegant and ethical.
What more could you ask for?

My experience with TOAST customer service team has always been the best .
The response to request for guidance and support is always timely.
their orders arrive exceptionally fast as well!.

I absolutely LOVE Toast clothing and have quite a few items in my wardrobe, I had an issue with a pair of trousers recently and I cannot tell you how helpful they have been, the issue has been sorted and everyone was so pleasant to deal with and nothing has been too much trouble. So thank you Toast, I have my lovely trousers and I’m looking forward to my winter wardrobe!

A little on the expensive side, but the quality is amazing.

Very quick response and my query was sorted out immediately.
Excellent

I was in the Oxford Toast branch, the staff were very helpful with different sizes as although I am a 14 the needle cord dress I was trying on was quite large and in the end I had a 10! I like the fact that the shirtdress had a half elasticated waist to give it some structure!

Sarah was very helpful and prompt with her advice

The customer service team have been amazing and gone above and beyond to find me the virtual workshop on ceramic repair.

Thank you so much.

** Edited to say that Jordie from customer services was very kind - she refunded me once I gave proof of posting back the item and explained that they are looking into ways to make exchanging faulty items more accessible. I really appreciate that and want to amend my experience!** Although I've been buying from Toast for years, I have to say this is the first time I've had such a bad experience. I ordered a pair of shoes that arrived on the 9th of July. Initially, they were over £300 but I got them on sale for £155. After 4/5 wears I was shocked to see the sole had already began coming off the shoe. I understand these things happen, so I emailed and explained the issue.

Firstly I was told if I wanted to keep the shoes they would refund me £22 which I laughed at. That wouldn't even cover the cost to get them resoled. I emailed and explained I didn't want a refund, I would be happy to return for an exchange or a credit note. They then sent me an invoice for £155 to pay for them to send a new pair out. This was before I even had a chance to post the shoes back.

I don't think it's fair to have a customer pay twice for a pair of shoes that are faulty. They explained they needed to 'inspect' the shoes first; I totally get that, but instead of sending an invoice for the customer to repurchase before you even get them back to inspect is a bit greedy. I would have been happy if you had said you will hold a pair for me until the original pair is deemed faulty and then pop through a credit note or exchange them, or if you absolutely have to refund them; THEN send through an invoice. You are a high end brand, and you can't just assume that everyone will have that sort of money to fork out twice. Some people, like myself, save up for one of your pieces. It's a luxury that I simply can't justify doing twice especially when the first pair is faulty!

Now I just want my refund

Demi from Toast responded well to a technical issue I’d had last week and today I was able to log on without any problem at all. Very good customer service team.

TOAST is by far my favorite clothing company for several reasons. Beyond their gorgeous, high quality clothing, their customer care team is truly incredible. I've been a TOAST fan for years and each time I've purchased something in store or online I've consistently received outstanding service. I live in the EU and recently had a customs concern regarding an online purchase (TOAST was not at fault) and their customer care team immediately jumped in to help resolve the issue. The entire customer journey when buying TOAST items is truly exceptional!

Needed to return an order run into issues through the site, I reached out via email and it was sorted in less than 12 hours (for context: I reached out towards the end of the business day, but by the morning it was sorted). Thank you!

I have being shopping with this company for many years and everything i have brought is a good fit and washes well.

Unfortunately 1st time in all these years I did not receive my parcel and spoke to customer's service and within a period of 2 hours they had sorted it for me..

Heather

Company answered my question on gift cards in a quick turn around. So appreciate it

Minor issue with discount code, all sorted in minutes. Friendly and quick service, thanks!

I was looking for a particular size of a garment. It was not available anywhere. Number of shop assistants told me that is sold out. I phoned Customer Services twice. First the answer was not available. I phoned once again, and a young assistant called ALISHA told me that she will try another warehouse. She sent an email. Promptly replied next day and found the correct size of the garment. THANK YOU ALISHA VERY MUCH.

Great clothes and great customer service (especially when things haven't gone quite right). Delighted with latest purchases, consistent Toast great design and quality. Marylebone Store helpful and welcoming as always, and when we had a glitch they were on the case and fixed things super fast. Delighted customer.