Spotify Reviews 

5,713
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 620 reviews, most reviewers were let down by their experience overall. Many people faced significant issues with subscriptions, including unexpected charges and automatic renewals despite cancellation attempts. The app was frequently criticized for glitches, poor functionality, and a frustrating user experience, often leading to interrupted listening or inability to play desired songs. Customers also found pricing unjustified, especially regarding ads within premium tiers. However, some people found the app convenient and easy to use, appreciating its music library, personalized recommendations, and offline listening features. A few customers also reported positive experiences with payments and subscriptions, noting long-term satisfaction.

What people talk about most

Subscription

Reviewers mention negative feedback about subscription, with many expressing frustration over hidden charges,... See more

User experience

Customers express significant dissatisfaction with the user experience, frequently citing issues like... See more

Application

People report negative experiences with the app, with many reviewers calling it the "worst listening app... See more

Price

Reviewers highlight negative aspects of price, with many finding the subscription fees too expensive and not... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized or unexpected charges, even... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been subscribing Spotify for the 3rd year now .. had loved it the first two years , unfortunately this latest renewal 2026 isn’t the same. This app seems to be glitching in and out and turni... See more

Rated 2 out of 5 stars

You guys should stop so agresivly put kacap language music in my listenings shuffle. I never listened russian language music, never liked it, but somehow spotify want me to listen this trash.

Rated 2 out of 5 stars

The app itself is nice, really, but I apparently had 2 users. One created via Facebook, and one via normal login with mail. The FB-user did NOT have my email linked, so I could not figure out h... See more

Rated 2 out of 5 stars

Here to add fuel to the fire that is customer opinion about Spotify. User of seven years, including Family Premium and Audiobook premium. Had a payment glitch while updating the credit card used for p... See more


Company details

  1. Music Store
  2. Hobby Store
  3. Music Management and Promotion
  4. Music Publisher

Information provided by various external sources

Spotify is a digital music service that gives you access to millions of songs.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(5,713)

1,151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Been using Spotify for quite a long while. Really love it!👍🏻🙂❤️

25 July 2026
Unprompted review
Rated 4 out of 5 stars

spotify

i’ve been using spotify for a while now and i honestly like it. it’s really easy to find songs, make playlists, and discover new music. i listen to music basically every day, so i use it a lot.

the only thing that annoys me is the ads. sometimes i’m just vibing to my playlist and then an ad pops up out of nowhere. i also wish you could skip more songs without needing premium because sometimes i accidentally click on a song i don’t wanna hear.

other than that, i think spotify is really good. it has a lot of songs, it’s easy to use, and i’ve found a bunch of new artists because of it. i definitely recommend it if you don’t mind a few ads or if you’re thinking about getting premium.

overall i’d give it 4 out of 5 stars because it’s a great app, but the free version could be a little better.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Had the unfortunate experience of…

Had the unfortunate experience of having profiles across different regions. Asian access and costs are far superior to the nonsense they provide in the west which is thick with limitations and advertising. One of those leech companies we should all make an effort to avoid. There are far superior artist friendly alternatives. Gross.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service I have ever come across

This is the worst customer service I ever encountered. I fell for a three month free trial via the Trainline app. However I didn't use it so cancelled within about six weeks. Got a screen message confirming that I would revert to the free version and thought no more about it until I saw payment taken from my credit card in July. I hadn't even used the service or I guess I would have noticed I was not on the free version. But I was seriously ill in hospital at the time.
I have just wasted nearly an hour trying to find customer service to be told refunds aren't in their policy. Then they offer to cancel now as if they are doing me a favour. An utter disgrace and a cynical way to exploit customers

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Spotify is the worst listening app…

Spotify is the worst listening app imaginable. If you dont want to pay 14 buck a month and go on free be ready to have an add every 2 songs. I cant even listen to one playlist without having more adds than my actual songs. They treat their free users like trash. Don't install it.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

really arrogant customer service

really arrogant customer service. there were problems with the family account, the issue could not be resolved. I do not recommend this to anyone who wants reliability from the service. customer service was directed to India where the person behaved in a disrespectful manner.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

i had a premium family subscription…

i had a premium family subscription with 6 family members, now they claim that my credit card didn't work,( No problem with my Card anywhere else) they cancelled my family plan, without informing me. and now my only option is a plan for 4 people for the same amount as before. in short a 33% price hike.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

An inconvenient disappointment

There's a peculiar irony in being told that, as a frequent traveller, I must use a payment method issued in whatever country I happen to find myself in.

One would imagine that a company of Spotify's scale had long since mastered the rather mundane art of accepting payment from customers who occasionally cross borders.

Instead, you've managed to transform a simple subscription into an administrative obstacle course.

It's an inconvenience at best, and an excellent incentive for customers to explore competitors at worst.

22 July 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Recent Updates

I've been using Spotify for years, and it's usually fantastic, but recent updates are frustrating. The new interface feels cluttered, making it hard to find what I want. Plus, the app crashes more often now. I hope they fix these issues soon.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Spotify 100% sucks

Spotify 100% sucks! It always stops playing! It's annoying. You would think they would fix it by now with having so many one-star ratings. If I could give it a zero star I would. I'd rather pay for YouTube premium..

19 July 2026
Unprompted review
Rated 1 out of 5 stars

I was on a run

I was on a run, like i do every day and all of a sudden the song im listening to cuts out and starts blasting some sort of rap in my ear.When i tried to fix it it got louder so i threw off my headphones and got hit by a car which i could’ve dodged if spotify hadn’t been so shitty, now i am in the hospital with a broken femur all because of spotify.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

False accounting

Take money from my bank account for a Spotify account which I have never opened. When I ask for my money back they refuse. Abysmal

13 July 2026
Unprompted review
Rated 1 out of 5 stars

fffuuuckk Spotify bro

This app is the most ridiculous thing I have ever dealt with. It constantly randomly likes to log me out and then when I try to log back in it does not cooperate with me what-so-ever. This app is more annoying, frustrating, and idiotic than my husbands parents. I hate this app. I hate everything about it. Just get amazon music. Im so traumatized I felt the need to write this review.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Ads on a paid plan — I'm out

I've been paying for Spotify Duo, yet Spotify now injects ads into podcasts on a paid subscription. There is no excuse for showing ads to paying customers — that's the whole point of paying. After 10 years and 373 liked songs, I've migrated my entire library and podcasts to YouTube Music and cancelled my subscription. Trash move, Spotify.

9 July 2026
Unprompted review

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