Chancellors Reviews 

Katie Adams was very helpful throughout the tenancy progression process. She was responsive and supportive in helping us resolve several issues with our referencing, documents and move-in arrangements, particularly as we were relocating from overseas. We really appreciated her assistance in getting everything completed.

We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
Thank you Fern for a wonderful experience!

Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication — both by email and phone — was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.

***Prospective tenants need to tread with caution.***

I wanted to refrain from writing a negative review and give the business an opportunity to try and resolve our issue but the Chancellor's team have left us with little choice. Our tenancy ended on the 31st of July, we are now approaching the 1st of September and we are still chasing our agreed deposit (full refund). We were advised of timelines and given assurances but nothing has materialised so far. After several follow up emails and communications we have finally escalated this issue as a formal complaint and we are awaiting a response from thier management team. At this stage, pursuing via the TDS scheme is likely our only chance of recovering our deposit as they seem unable or unwilling to return our funds.

This does not appear to be an isolated incident based on previous reviews from tenants addressing the same administrative failures.

See the more detailed review on the Chancellors Bracknell - Google Review

We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
We have called and emailed both Chancellors and London Property Management Team and have been apologised to and told things are moving forward and then we hear nothing for weeks unless we call them again and ask for updates.
It’s been very disappointing to be told things are being ticketed and addressed when we have called politely for updates on things that were promised for the start of our tenancy and other issues and then have ended up been ignored a lot of the time.
I understand there were issues with the Chancellors system but we have spoken to multiple people and have to keep going over the same things again as nothing is being communicated or moved forward. Very disappointing and has caused a lot of stress.

We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us

I cannot recommend the team at
Chancellors Slough highly enough Vikram, Klaudia, Ryan and Kashan. From our potential viewings through to completion, Kashan went above and beyond in every possible way.
What truly sets Kashan apart is genuine thoughtfulness and incredible communication. Buying/selling a home can be an incredibly stressful process, but Kashan was there for us every single step of the way. No question was ever too small, and no request was ever too much trouble. He was always available, proactive, and consistently kept us updated, reassured, and well-informed.
Kashan's professionalism, attention to detail, and empathetic approach made a world of difference. If you are looking for an estate agent who truly cares about their clients and delivers top-tier service, look no further.
Thank you so much, Kashan for making this journey so smooth and successful! Thank you to all the team, you've been amazing 😀 Helen & Kwame

Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

We had a horrible referencing process with Chancellors and their AI referencing software, Goodlord. They won’t tell you this, but if you do not have a permanent or long-term fixed employment contract, you will fail your referencing. Chancellors also clearly had no idea how to use, liaise with or interface with the Goodlord system because we were told very different things from both companies about what we needed to do. When we tried to explain what was going on to our agent via email, she would call us and tell us our email was too long and she couldn’t be bothered to read it.

Then, when we finally got through the referencing process and got to move in, the property was filthy. We could not live there as it was unsafe and there were chemical spills in the bathroom. For the first 4 days of our tenancy, we could not get in contact with Chancellors to discuss the state of the property despite us calling their office 12 times. We had to take approximately 10 hours off of work and purchase our own cleaning supplies to clean the property so that it was safe before we could move in.

We have tried to address our concerns with Chancellors multiple times. They are simply disinterested in our experience and are still plainly not reading our emails.

I bought a property at Oxford assisted by Cornelia. I am generally happy with their professional services. I would surely consider selling properties through them in the future

Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
Please don’t trust these people with your money. They clearly can’t manage deposits and don’t believe in consumer rights or laws

I had a great experience with Hannah Rae, she was very professional and patient

We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built trust that she would find us our ideal property. During the viewings and in the subsequent communications, Chante was transparent and acted with integrity at all times, two values important to myself and I really appreciated her keeping us both updated with developments. Chante is a credit to the company and I will be recommending Chancellors to friends and family in the future. Thank you for making what could have been a long stressful experience such a pleasant, easy one!

What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it weren’t for him I wouldn’t be living the Notting Hill dream. I’m yet to find my Hugh Grant but at least I have a house

We sold our house through Chancellors who were very accommodating, helpful and guided us through what was a challenging time. Simon & Aysha were both always on hand to answer our queries and offer sensible practical advise. Nothing was too much trouble and the whole process from listing to accepting an offer was just 7 weeks! We would have no hesitation recommending Chancellors in Chipping Norton.