Purolator Reviews 

My package was delivered with no advance notice while I was out, and the note left behind sent me to a pickup address where it wasn't. I was then bounced between multiple branches and the head office over several days, each time given a different location or promise (pickup here, delivery there, ready now, not ready), and the package was never where I was told it would be. Customer service calls were just as frustrating, with inconsistent answers and no one able to confirm where my package actually was. Multiple wasted trips, no reliable tracking, and no accountability. Can't recommend.

Probably the worst customer service I have ever seen. Absolutely useless.

Monday I was to receive a delivery. Received an email driver tried to deliver undeliverable they said they left a unable to delivery notification no where to be found. Called Purolator they where to send it to Nolan Hill For pickup instead it was put on a truck out for delivery. Same story say I wasn't available. So now I have wasted 2 days sitting at home for my delivery. Contacted them again promised it would be sent to the Nolan Hill location. Instead they sent it to Northmount location not even close to each other. I have now picked it up. Talk about incompetence WOW. So frustrating.

This is the absolute worst courier service I’ve ever encountered. They parked right next to my house, yet sent me an email claiming they tried to deliver the package but I wasn't home. Now they’ve sent a message asking me to come and pick it up. Why pay them for such lies?

DON'T SHIP WITH PUROLATOR
Does not delivery on date/time they say. When you contact them you don't get straight answer. Typical answers: (i) we don't know wait; (ii) call after 10:30 for an update; (iii) We can't trace your package, you have to wait; (iv) we don't know when it was delivered; (v) connection was missed, we don't know where it is or new date/time; (v) can you call me when you have an update? We don't provide that service, you have to call us; and on and on and on.

Just dont let these guys deliver your stuff. Because I promise they wont. I had ordered a vinyl for myself, and it had said it arrived(but it didnt). So I checked the proof using my postal code, and they had completely gave it to the wrong house despite my address being right there on the front of the package. Not to mention the fact their "assistant" on the phone is 1. Not real, and 2. doesnt actually help..it instead makes you wait for like an hour to just speak to a real person, which in this case isnt helpful if your package got delivered to the wrong type of person. Luckily, we were able to recieve my package from a nice lady as it was just around 20 houses down. These guys shouldn't even have jobs if they cant check a proper address or postal code. That's the easiest part of the job!!!!!!😬

Purolator should be shut down and Canada Post they always screw up my shipping and they can never ship to my place not even at a Canada Post don't ship through Purolator or Canada Post use UPS they actually deliver to your door in rural Canada

Scammed $230 because they lost my the wifi modem I was returning back to Rogers and after they did their investigation they said they couldn't find my package. They told me that that Rogers has to file a claim but Roger's tells me its not their problem and I have made multiple called to their office with no luck. Both companies refuse to help me. I feel robbed. I want my money back and I will keep posting negative reviews until I do!

I ordered an 800 dollar Package from a vendor and chose Purolator EXPRESS, (keep that in mind), We were notified truck was far out from our house then we got a notification that signature required and package failed to deliver due to lack of signage, they left no note like they said they did sent it to another city for “holding” sent it back to the city were we are, then gave no updates whatsoever, they refused to make another attempt at delivery and said we would have to pick it up even though their whole business model is shipping packages and getting them to you, and the customer support took 1 hour to wait, they were useless and defensive and were across the country. They said 2 day shipping and it has been 1 WEEK. Nothing from them. We had to contact the person sending it to get them to at least let us pick up the package after a WEEK of waiting. We had no knowledge of its whereabouts the whole time (and currently). They even refused to give us addresses to even let us think we could pick it up from the facility currently they haven’t given us an update in three days . DO NOT USE THEM AT ALL COSTS. (UPDATE Sept 2nd: the reason why they didn’t give us any updates for three days. It’s because they shipped it to Manitoba… we’re in Toronto. It was in Toronto three days ago.)

Genuinely how are they still in business? How did FedEx not sweep them, they deal with over 100 million packages with planes, ships, and worldwide, and Purolator can’t even ship to Toronto with the sender being in Ontario being less than 200 km away, get your crap together Purolator, this is ridiculous.

Nice automated reply Purolator, maybe hire someone who would actually do something useful for once.

This is my second review.
And like many others, who don't want to leave a star, im with them.
Do you guys even read these? If you did, you would improve your service.
Do you guys not realize that most people have cameras?
I was home all day yesterday, with my door open. Excuse after excuse on why every package isn't delivered. Your drivers never show up. I hope youre ready to start giving me my money back for shipping. Absolutely ridiculous and disgusting attitudes.

Purolator is garbage. They dont update their site at all and ontop of that my order was sitting in my city literal minutes away from my house for several hours while ive been patiently been waiting to receive my order. DO NOT SHIP WITH PUROLATOR.

I have been trying to get a package redirected since a company I ordered from pulled the wrong address from my file (whole other issue). I contacted Purolator prior to them picking it up to see what options there were and if I could just have it held at location for pickup. I got a notification that there was issues, so I talked to an chat agent, and was told it was corrected, then said out for delivery, then another issue, the chat agent said he fixed it and then I got a notification that the package was refused (it wasn't) and then I contacted again (Called) and the agent said the last agent put a stop delivery on the package by mistake. She said she corrected it (this was a Saturday), but said to contact again on Monday, which I did and the chat agent said they couldn't help. On Tuesday, I received notification that there was no delivery date expected, so I contacted on chat again, and explained, which she said there was a stop order on it and was unable to assist. So I called, and was told that the last agent was mistaken with the stop order (Which I knew from the Saturday agent I spoke to on the phone). This new agent (number 7 I think), said he has updated it but they still don't know if I can get my package prior to my work event which is what the items are for. IF YOU HAVE A ISSUE CALL - DO NOT USE THE CHAT

This morning, I stayed home waiting for my child's laptop, which is needed for the upcoming school year. At around 10:00 a.m., when I had not received the package, I checked the tracking information and saw that the delivery agent had marked the delivery as attempted, stating that no one was home.

I reviewed my security camera footage and confirmed that the driver did come to the house. However, he did not ring the doorbell. Instead, he simply left a pickup notice on the door, requiring me to collect the package from a Purolator location far from my home, and only after 4:00 p.m.

There is a clearly visible doorbell at the front door where the notice was left. This type of behavior is unacceptable and should be reported. I believe the company should provide additional awareness and customer service training to its employees to prevent situations like this from happening.
Overall, I am very disappointed with the quality of the service, which was extremely poor.

Purolator is a joke. They mark the item delivered and then say it's undeliverable. You reschedule a delivery and then they day you have to pick it up. Lazy useless drivers. Awful company

(French speaker) I never even got as far as the shipping stage because I just had the worst customer service experience of my life. Nothing was working ; the payment page crashed twice, and I had to use the chat feature to find out if the transaction went through or not—what a mistake. The agent’s spelling (in french) was terrible, and she was unable to help me (any more than the chatbot was); at one point, she told me, and I quote, “You should do your own research” (with three spelling mistakes in seven words).

I ended up canceling everything, and I suspect I’ll still be charged. I finished by asking the agent for a link to a satisfaction survey—“we won’t do that anymore.” How surprising!!

Translated with DeepL.com (free version)

Would be zero stars if I could. Never used this service prior to moving to Canada but both packages I was supposed to receive never arrived. The first they never knocked, simply posted a note and absconded with my package. The second package they didn’t even leave a note. I even reached out to customer service ahead of time to try to make sure there wouldn’t be a repeat issue. I dread any future interaction with this company.

Very bad delivery, no promoise, no show, fake tracking record!

I guess when you apply for a job the criteria is not to know how to read my neighbor and I are the only 2 houses on the end of the street the houses are clearly marked and my packages always end up at his house

0/10

Purolator is the worst. They had my package for about a month. With numerous calls and no explanation as to when it would be shipped (lost my package). I found out they returned it to the seller and didn’t tell me. Terrible!!

The delivery lady waited literally 33 seconds before marking my delivery as failed I have it recorded on my Ring camera. During those 33 seconds, she was already filling out the failed-delivery paperwork to leave so I would have to drive 20 minutes to the Purolator store to pick up my package. I ran to the door and she was already in her truck. She came back with an attitude, saying she now had to restart the delivery process.
I was lucky I could run, but what about elderly people or anyone with mobility issues? If you’re unhappy with your job, don’t make other people pay for it.