Printerpix UK Reviews 

Trying to contact this company is a full time job! No phone number a consistent stream of emails

Thanks, (insert customer name) — I've shared your conversation with our team so they have the full picture. A team member will follow up with you here — or by email if you need to step away.

Yet no one responds again and again and again.

My order was wrong and faulty and the replace t that took ages to come came wrong again. No one replying. No one helping

Yes it seems great until you get the wrong item, you pay for extra you don’t get and then what you do get is ignored.

I sent an urgent email to cancel my order minutes after, I received no response but got an email notification that it was in my basket not purchased. I assumed that meant it had been cancelled. I then got an email to confirm it was in process of delivery. I emailed again.
Now - I have received the picture and the frame is broken. I have emailed again about this but I am not holding my breath for a response.

Every time I have messaged on the chat bot and been told someone will email me. I have now sent 4 emails over the last week and have not received a single reply.

Appalling customer experience

Do not use

Despite contacting Printerpix several times the response is always the same.
They state they have shared my conversation with their team so they have the full picture, and that a team member will follow up. This has still not happened.

The creation of a puzzle from a picture was easy enough (hence a star) and the order arrived as expected (another star). However, print quality was poor and even worse, the picture submitted was poorly fitted: two edges were cut off, and one edge had white underneath. What I saw on screen wasn’t replicated. The material also felt cheap. I’ve been in contact for a reprint or refund 3x, but more two weeks on and no replies other than automated ones. This was a gift, and I’ve had to use another company. Won’t use them again.

Edit: to the Printerpix team - the order number is 46262668. You should have six emails about this order, the very first has the pictures of the problem

Ordered a A4 pic of my granddaughter it arrived today all creased and bent as they hadn't even bothered to put in a hardback envelope instead they stuffed it in a soft jiffy bag envelope.
Will not be ordering from them again.
Shocking
Tried to sort this out through chat was a waste of time.

The worst company and customer service I have ever dealt with. Just hope you never have any reason to query anything with these guys. Over 15 emails later asking for the same pieces of information and now gone AWOL. waste of money and time. DO NOT USE

Received my order which is incomplete and the printed section is faulty.
Have raised 4 tickets and had no response.
Poor quality.
Very poor/no customer care.

Would not recommend

Absolutely terrible customer service and despite constant emails I am getting nowhere!
Avoid at all costs!!

I placed an order at 2am I know very silly of me but I duplicated one of the pics on my canvas I have been trying to reach someone since 8am even before and up to now no one has contacted me my worry is it will go into production and that will be £70 down the drain

To get a response to ask me to contact via email when I have been doing this since 2 days ago, I have sent 20 emails in total no help

Really pleased with my order from Printerpix. The photo album arrived quickly, was well packaged, and the quality exceeded my expectations. The prints are clear, the colours are vibrant, and the album feels well made. Great value for money and fast dispatch. I'll definitely be ordering again!

The service is appalling. I spent hours putting together my photo book and code I had been sent didn't work. There were lots of issues trying to order but simply no way of successfully contacting anyone. I used chatbot, emailed, messaged on facebook - nothing. Total waste of time. Will have to start again - but with another company!

AVOID AVOID AVOID! SCAM! Extremely disappointed. Order placed over 3 weeks ago, paid for 'rush delivery' which states 1-2 days guaranteed. I have still not received my order. Impossible to get hold of customer services - email responses are evidently AI generated an no one ever gets back in touch.

They clearly prefer negative reviews by disappointed customers than providing a decent product and service. Dismissed my attempts to get a faulty product replaced. How do such companies, offering sub-standard goods and services stay in business?

Substandard product and superficial concern by their 'customer service' they talk the talk but it ends there. Take your business elsewhere, much better companies out there. Avoid

Used this company for over a year without issues. However my last print looks like it was printed by a 1990’s home printer and it has missing pieces of the photos from what appears to be the machine grabbing and pushing the photos through. On top of that the edges are frayed like they were cut with a dull blade. When I tried to fill out their form to start a return I couldn’t complete it on my phone because the sizing prevented scrolling. After I sent the .jpeg photos to my computer and filled out a new form the submit failed because it said it couldn’t read my PDFs. Not even the file type I submitted nor was it stated that it wanted that file type. So next I reached out via the chat. I was emailed back asked for info and to attach the photos. I’ve done that. It’s been weeks and no one has given me instructions on what to do, despite my direct requests through multiple emails. I get seemingly auto generated messages from them. This company has dropped quality, made it impossible to get a refund and seems to have a business model to wait people out to keep their money.

Has not been mounted properly feet care cut off and theres a white line at the top of the picture. Contacted customer service with photos but no response.

It is a shame it's come to this as have used this company multiple times in the past. This time I have placed an order with rush delivery and paid the premiums to receive this order as fast as possible. However this package was apparently sent to royal mail but they have never received this item according to the tracking number. I have chased this through every means I could possibly find online but nothing has even got a response nevermind finding and sorting my issues. After using their reporting processes multiple times and using their web chat I have still not heard anything after over a week. My estimated delivery still says the 25th July and am now concerned I will not only not get my product but also not get my money back.

A shame as always loved the products and and using this service but unfortunately after this experience I do not plan on returning.

After looking at recent reviews it seems this is the place they actually respond to so let's see.

Terrible customer service and terrible service.

Here I am again 7 weeks later still waiting for a response regarding the extra large damaged canvas we received for my Dad’s Father’s Day present.
I think I’ve emailed printfix around 10 times now and also wrote a review regarding this on here 4 to 5 times and will carry on doing so till this gets sorted out.
I keep getting a response on here to email to sort the problem. How many times do you want me to keep emailing?
I’ll get the same response to this review too and will end up messaging on here again in a few days with a negative review till this gets sorted out.
Disgrace of a company

Ordered a slate photo. When it arrived a piece was chipped off of the corner. There was also bless on the photo surface and photo was dull compared to original, despite paying extra for HD quality.
When I tried complaining through their site they required 5 photos, which I took. However it wouldn't let it upload, stating error each time. Went on chat but got no reply. Sent email to customer service and again have had no reply. Worse customer service I have ever come across. Do not use this company. They totally ignore you.
Wish I had read previous reviews

Horrible company and impossible to get in contact with them. I paid for a product and it was sent to completely the wrong location. Very unhelpful but eventually they agreed to re-send it to me so long as I paid the delivery fee again. I did this however after I sent them even more money they ignored me and have sent me nothing! They are clearly not a legitimate business do not give them your money! And god help you if you have to deal with Jayden.

I ordered 3 items over a month ago, received two, but am still awaiting the third item, a birthday card. I've sent several emails re the non-delivery, but only received AI responses saying they'd look into it. There is absolutely no customer service with Printerpix, and it's now almost too late for me to send the special birthday card which I spent a lot of time constructing. So disappointing. Over the years I've used Printerpix every Christmas to make calendars, which were fine, but I can't trust the company any more.