Paypal Reviews 

Very bad! Account 'limited'? I sent all the documents - twice - needed and they say that will take 15 days to resolve... But the account accepts transfers, and my money is blocked and I cannot reverse the money to my bank!!! How dare!

No stars what so ever, never use PayPal to make payments. I sent a payment and never received goods I contacted the buyer to see were it was and was asked to make another 100 pounds payment(was supposedto be free postage). I asked PayPal to step in and after they investigated it, they took the favor of the seller/scamer.

I raised a buyer dispute with PayPal after being misled by a major ticketing company. PayPal initially rejected it on a technicality. I contacted PayPal support, who advised me to appeal - which I did.

Here's the timeline of what followed:

Early July 2026 - Appealed PayPal's decision. A PayPal agent confirmed the case had been reopened and was under active investigation. AXS were even contacted and asked to provide seller information.

July - August 2026 - Waited for a resolution. Checked in periodically. Told each time the case was ongoing and under review.

September 2026 - Finally got clarity. The case was never valid. A previous external chargeback - which had been cancelled months earlier - meant PayPal couldn't investigate. Nobody told me this for two months. Instead an agent actively reopened the case and let me believe it was being investigated.

The result? Two months of false hope, significant delays to pursuing other avenues of redress, and a robotic chat agent who repeatedly told me to "review PayPal's policies" and "close this chat" when I tried to understand what had happened.

PayPal's buyer protection is presented as a safety net. In reality it's a maze of contradictory policies, inconsistent agent advice and automated responses designed to make you give up.

Would give zero stars if possible. What's the point of an appeals option?

PayPal ? More Like Pay The Scammers back and Ruin a Legitimate company's Business. Our Company Provided a 5000GBP service to one of our "clients". She got the service, required a chargeback and Paypal Unfairly sided with her and blocked our business.
SHAME ON YOU!!!

We provided EVERY piece of evidence and literally proved EVERY Bits and pieces of The Service provided. But they still sided with Scammers.

Horrible Company, Stay away

FORMAL COMPLAINT AGAINST PAYPAL – FAILURE TO ADDRESS USD 375 DISPUTE

My name is Cristiano Trindade De Angelis (alexandre2870pedro, changed recently to generationoflove1976, phone +5511944370722), and I am submitting this complaint regarding PayPal’s handling of a dispute involving approximately USD 375 sent to Thomas Christian Eskildsen.

Mr. Eskildsen informed me by email that he had returned the money on August 28, 2026. However, I have not received the USD 375.

I have the email in which he states that the money was returned, and I can provide it as evidence, together with my PayPal transaction records and account statements demonstrating that I did not receive the claimed reimbursement.

I opened a case with PayPal approximately two weeks ago. So far, my experience has been extremely disappointing. I was informed that the case had been opened, but I have not received a substantive explanation of what PayPal has actually investigated or what concrete measures have been taken to recover or locate the USD 375.

This is precisely the type of situation in which a customer expects PayPal’s dispute-resolution system to provide meaningful protection.

I therefore request that PayPal:

1. Investigate immediately whether any refund of approximately USD 375 was actually issued by Thomas Christian Eskildsen on August 28, 2026.
2. Require documentary or transaction evidence of the alleged refund.
3. Verify whether any such payment ever reached my PayPal account.
4. Provide me with a written explanation of everything PayPal has done since my case was opened.
5. Resolve the case and return the USD 375 to me if no valid refund can be demonstrated.

I can provide PayPal with the relevant emails, transaction information and supporting documentation.

I am also making my experience public so that other PayPal users can understand how my dispute has been handled. I will update my public review if PayPal resolves the matter fairly and promptly.

Cristiano Trindade De Angelis

PayPal decided to permanently suspend my account without giving me a specific reason. PayPal will not allow me to close my account or get my bitcoin back. PayPal customer support is AI generated and lacks the ability to answer anything but basic questions. PayPal has my bank and personal information. I suggest using caution if you decide to use PayPal.

My account was permanently restricted on September 8 2026, only because it was linked to another person’s account issue — this is NOT my fault, I did nothing wrong.

✅ All money related to that person: I already transferred EVERYTHING out — PayPal → GCash → sent fully to him. Not one peso left. I have full screenshots and receipts proving every step.

✅ Remaining balance: 12,371.20 PHP — ONLY personal birthday gifts sent by my partner, completely separate and unrelated to any issue. Sent separately just to keep my account safe — nothing suspicious at all.

✅ I am just an ordinary office secretary — no business, no trading, no illegal activity.

✅ PayPal agent even confirmed: "You'll get your money" — but now they say I have to wait 180 days. This is unfair! These are my personal funds, not business money. There is NO reason to hold it for half a year.

✅ I already filed official complaint with CFPB (US Government).

Please review my case and release my money early. Reference ID: PP‑L‑864723699559

They locked my account saying illegal use of account and dissatisfied. I only use this account to pay Netflix, spotify, Steam games and that is all.

Oh my. After I published my last review here, they acknowledged my payment of the statement (which they’d already said they received.) yes, the problem here is that they won’t give back one of the payments they took twice.

Minus 5, at least!
I ‘purchased’ a guitar from a reputable dealer, paid using PayPal, who then promptly put the transaction as ‘pending’. The shop won’t release the guitar, PayPal refuse to release the money with an explanation that it was for my financial safety! Not the case. It’s for them to hold onto money, gain interest, and then release…I was quoted three days and then I need to contact PayPal, who will then escalate the ‘case’ with no timescale to return my money. I’m without the guitar and without almost 2k while PayPal rub their greedy hands together. Once finally sorted I’m closing my account with them. Unethical is the least of my descriptors!!!

They closed my account for no reason other than I hadn't used it recently.

No other reason. No arguing with them about it, they just decided to close it, and refused to listen to any argument about me wanting to keep it open for the rare times I needed it.

Utterly stupid - to no one's benefit at all.

Normally there is no problem. But I made a mistake twice about creating a 4x payment and there is no way to delete it.
The company have not received any money to my knowledge.

The new PayPal Resolution Center has so many reliability and communication issues that, for the first time in years of using PayPal, I have started questioning how comfortable I am keeping money in my PayPal account.

This is not simply about disliking a new interface. A system handling disputes and customers’ money needs to be clear, consistent and reliable. My recent experience was none of those things.

The issues I encountered:

1. I responded to a case on 1 September, immediately after PayPal asked me to do so. My account confirmed that my response had been submitted and I was waiting for the buyer. A week later, I received another reminder telling me to provide evidence or risk the case being closed in the buyer’s favour.

2. PayPal gave me different deadlines for the same case — one email said 10 September, another 20 September.

3. While I was actively uploading evidence, PayPal logged me out. This was not due to inactivity. Nothing had been saved, so I had to rewrite my response and upload every file again.

4. When I first responded, the page only showed a black RESPOND button and told me to “respond to the buyer.” There was no “Chat with the buyer” section. After clicking RESPOND, the process looked like PayPal’s previous evidence-submission system, so it was unclear whether I was communicating with the buyer or submitting evidence to PayPal.

5. When I later logged in after receiving the incorrect reminder, a new “Chat with the buyer” section had appeared, containing my 1 September response. I have screenshots of both pages with and without the chat.

6. I received no email confirmation that my response had been submitted. The only confirmation was inside my PayPal account.

I contacted PayPal to confirm that my response was visible in their system and also offered to provide detailed feedback about the problems I had encountered with the new Resolution Center. They confirmed that my response had been received, did not address the wider issues I raised or take up the offer of feedback, and closed the support case shortly afterwards.

The individual problems may seem minor in isolation, but taken together — contradictory deadlines, reminders for actions already completed, lost work, changing interface elements and unclear submission processes — they raise broader concerns about the reliability of PayPal’s systems.

PayPal is a financial platform holding and processing customers’ money. Experiencing this level of inconsistency in one of its core systems has inevitably made me question how much confidence I should place in the platform as a whole.

I have used PayPal for many years, but this experience has materially reduced that confidence. I am now more cautious about how much money I keep in my PayPal balance and feel the need to verify important account actions myself.

I telephoned the Customer Service Department, because I found the websites utterly confusing - I know I am 86 years old, but reasonably intelligent! The telephone conversation was a disaster. I am hard of hearing, which I explained at the outset. The male operator had a VERY strong foreign accent, and I had EXTREME difficulty in understanding him. The background noise from other operators made things even worse. I had to guess most of the conversation. I will NEVER telephone Customer Services again.

I have previously been very pleased with PayPal, but recently I orderd an item from an Australian company. The item was shipped from Victoria but when I received it, it was nothing like the one ordered. PayPal would not refund the item unless I shipped it to the company in Sweden which would cost more than the item. It seems now PayPal supports the scammers rather than the customer. I would be using them again

I am here to talk about pay pals "pay-in-4" completely ridiculous and scummy!! I have always paid ontime or early (most of the time early) then for no reason you cant use it anymore. Like why would I want to use a service like this when companies like Sezzle and affirm, afterpay offer large amounts based on credit and repayment consistency and are extremely transparent with how much you can spend. Paypal has always been a joke I was optimistic with their pay-in-4 and have been using steady for a years now! They are going to respond to this message telling me that its an "automatic system " that determines each purchase blah blah blah so id all the other sites but they dont just take it away after you've been using it and paying back early and they also tell you what you have to spend and all the info.

So im going to finsh my payments and walk away from them because they do not value you as a customer and they are not as transparent as other sites.

My handle is kimberleywaller335 if you'd like to try and dispute (good luck) what i am saying message me on paypal then. Change your faulty system and maybe ill stay but for now people should beware and stick to more transparent companies like the ones mentioned earlier.

Purchased an item from Aliexpress using Paypal. $187 ,item did not even turn on (electronic device). supplied pics to paypal and paypal still kept money for seller. seller sent a return postage label but was written in Chinese so was un usable .There investigation as they call it doesnt mean they will contact each party for facts ,but just decide who THEY think should keep the money. not moral or ethical buy any standard. BE WARNED they dont need evidence or permission to take money from your bank account even if you close your Paypal account.

This is one of the worst companies I have ever dealt with. One of my customers made a credit card payment of approximately $1,200, and PayPal charged me around $43 in fees just to process the payment.

Then, instead of making the remaining money available to me, they only released about $580 for me to transfer to my bank account and placed approximately $680 on hold for 21 days.

To make matters worse, when I transferred the $580 that was available to my bank account, I had to pay another $9 transfer fee. When the rest of my money is finally released, I will probably have to pay another fee just to transfer that money to my bank as well.

In the end, on a single payment of approximately $1,200, I will end up paying close to $60 in fees, while PayPal holds a large portion of my money for 21 days.

If you have another option for accepting payments from your customers, especially if you are self-employed or run a small business, think twice before depending on PayPal. They charge high fees and can still hold a significant portion of your money for weeks.

After this experience, I would never recommend relying on PayPal to receive payments from customers.

I’ve had so much money stolen out of PayPal and all they do is blame me. Well I finally had it and now I can’t close my account! Keeps making me change all my login info and still can’t get in to close my account. I guess they need me to keep it open so they can keep the scammers in business! At this point all I want to do is close my account!

I had a large credit balance on my PayPal account and I called in on September 2. That refund was supposed to have been issued that day. I spoke to a representative named JAY. I called today to see how it’s going and the agent told me it’s never been submitted. I think this is pretty poor customer service. I thought I could trust him and he let me down.