Absolutely fantastic service, shame the postal service let them down (which was out of their control). Great correspondence. Goods very well packaged. Will definitely be buying from this company agai... See more
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MyOrigines is a brilliant place to shop for beauty products. Their selection of perfumes, skincare, makeup, haircare, and niche luxury brands is impressive, and the prices are attractive. The site is... See more
I recently placed an order , a couple of days later I got an email saying my origines had placed my order twice and taken the money twice and that it was through a fault in the system. I answered s... See more
Company replied
I came across my origins by accident, but what a lovely find. A great range of products, sold at a non pocket robbing price. Delivery was very speedy and the product was securely & beautifully pa... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
191K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The gift wrap is amazing.
24 August 2026
They sell the best Perfumes
They sell the best Perfumes!
Reasonable prices and quality products!
23 August 2026
Excellent choice
I’ve had a very positive experience with Origins. The team is professional, supportive, and very good organised.
23 August 2026
Absolutely fantastic service
Absolutely fantastic service, shame the postal service let them down (which was out of their control). Great correspondence. Goods very well packaged. Will definitely be buying from this company again and would highly recommend
28 August 2026
Unprompted review
Great service
Great service, delivery was fast, price was good, product exactly what I wanted (First perfume).
23 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought 12 received two
I have ordered two boxes containing six individual masks of Biotherm life plankton masks so as advertised on their site I have paid for two packs of six , total of twelve individual masks , I paid for delivery as well and I have only received two individual masks . I have contacted their customer service and now they are asking me for proof of id , when they have my order details, . One day later after I have received your incomplete order, I have provided you with all the information requested, it was time consuming and I should have been not put in a position to do this but you have all the information you requested . I am not interested in free samples, I thank you for them but I have not asked for them, and two or three samples do not justify or make up for ten (10) missing masks. I am only interested in what I have ordered and paid for.
18 August 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the issue you encountered with your order and understand your disappointment regarding the quantity of products received.
We would like to review your case carefully, including the items ordered, the quantity received and the exchanges you have already had with our Customer Service team. However, the information currently available does not allow us to identify the order concerned.
We therefore kindly ask you to provide us with a valid order number by contacting our Customer Service team at info@my-origines.com or on 02 00 97 00 15, Monday to Saturday, from 8am to 7pm. This will allow us to locate your case and review the details of your claim.
Please note that, for certain claims involving missing items, supporting documents may be required as part of the investigation and claim process.
Our virtual assistant is also available on our website to assist you.
We apologise for the inconvenience and remain available to review your situation as soon as we are able to identify your order.
Kind regards,
The MyOrigines Team
Dont pay quicker delivery
Paid for quicker delivery, which was pointless not overly impressed very slow delivery, stuck at customs for a near 2 days,
Beware they ship from outside UK and the faster delivery means nothing.
4 August 2026
Unprompted review
Would definetly order from My Origines…
Would definetly order from My Origines again ,great price ,speedy delivery
21 August 2026
Great refreshing deodorant
Great refreshing deodorant. Always good. Won’t use anything else even though it’s a bit pricey.
23 August 2026
SVR foaming gel
It's not the first time i buy from My Origin and every time I'm very satisfied.
The product is great, good money for value and very fast delivery.
20 August 2026
I recently placed an order
I recently placed an order , a couple of days later I got an email saying my origines had placed my order twice and taken the money twice and that it was through a fault in the system.
I answered saying refund my money as it's not my fault and I'll send the goods back, they replied no , we will refund once we've received our goods back.
I don't think that's correct customer service
Needless to say I'm quite unhappy about this , so I can only say be careful
21 August 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience caused by this situation.
We confirm that a prepaid return label was sent to you on 24 August so that the duplicate parcel could be returned to us. To date, according to the information available to us, the parcel has not yet been handed over to the postal service for return to our warehouse.
We therefore kindly invite you to drop off the parcel using the prepaid return label provided. As soon as the return parcel is in transit, we will proceed with the refund.
Should you need any assistance with the return, our Customer Service team is available at info@my-origines.com or on 02 00 97 00 15, Monday to Saturday, from 8am to 7pm. Our virtual assistant is also available on our website to assist you.
We apologise again for the inconvenience and thank you for your cooperation.
Kind regards,
The MyOrigines Team
Sent my order twice and look the…
Sent my order twice and look the payment twice. When I wasn't into refuse one of the orders you said I had to pay the return postage which the problem wasn't my fault
19 August 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are very sorry for the inconvenience caused by receiving your order twice and completely understand your frustration regarding the return costs.
Please contact our Customer Service team so that we can review your case. We will provide you with a prepaid return label so that you can return the duplicate order without having to pay the return postage.
You can reach us at info@my-origines.com or by phone at 02 00 97 00 15, Monday to Saturday, from 8am to 7pm.
Our virtual assistant is also available on our website to help and guide you through the process.
We sincerely apologize for the inconvenience and thank you for your understanding.
Kind regards,
The MyOrigines Team
What a lovely find!
I came across my origins by accident, but what a lovely find.
A great range of products, sold at a non pocket robbing price.
Delivery was very speedy and the product was securely & beautifully packaged.
I am very happy with my purchase.
Many thanks 😃
29 July 2026
I would certainly recommend this company
I am very pleased with my purchases. They were a great price and saved me money. Communication from the company was excellent. Tracking my parcel was easy with up to date news of where my parcel was. Parcel arrived promptly and on time.
16 August 2026
I wanna know what is the perfume name…
I wanna know what is the perfume name which came as a gift with my order
20 August 2026
Great products
Great products, great prices and great delivery service very impressed 👏
16 August 2026
Great service!
20 August 2026
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